Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...
National Floors Direct (nationalfloorsdirect.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and efficient installation teams for working quickly and leaving homes spotless. People appreciate the knowledgeable sales representatives who provide clear guidance and bring helpful samples directly to their homes. Many consumers mention that the finished floors look beautiful and completely transform their living spaces. Some people were dissatisfied with communication issues and scheduling mix-ups between the office and the work crews. Furthermore, a few reviewers experienced unexpected extra costs during the project and expressed concerns about long-term product durability.
Auto-generated from all reviews of this business. For reference only.They were fast, quiet, and appeared to know their job well. Honestly it is hard when they do not speak English well or depend on each other for translation. Again they did their job well. Lastly when they did there job they needed to remove part of the wooden running board to the door and it is a drop / additional height for the wheelchair . I do wish they consulted on removal.
National Floors Direct made the whole process for flooring replacement easy and stress free. All the personnel involved were very professional with outstanding communication providing superior customer service. The Flooring Specialist listened to our needs, offered helpful recommendations, and surpassed our expectations. The new flooring cost less than expected, was installed on our time schedule, and very professionally accomplished. The installation team was on time and stayed extra to finish the job so they would finish ahead of schedule. The installation was flawless and the installation team ensured everything was done to our satisfaction. I also received follow-up communications throughout the process and after the installation from the Regional Manager to make sure everything was to our satisfaction, which is above and beyond any expectations. The flooring product and appearance is outstanding. I received a gift card for my time in posting this honest review.
From the Sales person to the Installer's, then to Customer Service, top of the line experience. Would highly recommend..
The Sales man was honest and polite. They guys who installed showed up on time and cleaned up after. The carpet is great quality for a great price. We are very happy.
I recently had a fantastic experience with National Floors Direct, specifically regarding order number MD15203, while updating the flooring in my second home. I was particularly impressed with the sales manager’s availability; he personally guided me through the selection process to ensure I chose the right upscale carpet and padding for my needs. Thanks to his expertise, I settled on a high-quality Triexta carpet and an upgraded rug pad, both of which feel incredibly luxurious. The installation team was professional and efficient, taking great care not to scuff my newly painted walls and leaving the space spotless after a thorough vacuuming. I received a gift card for my time in posting this honest review, and I can sincerely say the fair pricing and quality of service were top-notch. My home looks much richer and cleaner now, and I would recommend their services to my family and friends in a heartbeat.
National Floors Direct was amazing!!! The level of professionalism and customer focused service is unmatched. From the initial consultation to the installation. Everything was exactly as communicated. We look forward to enjoying our carpeting for years to come! I received a gift card for my time in posting this honest review.
Our experience with National Floors Direct was positive from the first step to the last. Our sales person was very knowledgeable, friendly, and courteous. He was able to provide us with a beautiful product within our budget. Installation was quick and convenient. We are THRILLED with our new, beautiful flooring, and SO happy having worked with National Floors Direct !! I received a gift card for my time in posting this honest review
I had an amazing experience with the 2 young men that laid my beautiful floors. I’m very pleased with my new floors. The gentlemen were very friendly and well versed with the floor they laid. The flooring enhanced my rooms greatly. I never want carpet again. Thank you
The installers were efficient and did a great job. They were courteous and cleaned up when they finished
Always on time, great pricing, clean up is on point and great selection.
Everything was well executed very satisfied with the results.
National Floors Director made choosing carpet incredibly easy. We picked it out and it was installed the next day!!
hired this company to install carpet. they insist on paying them cash up front. Red flag buyer beware. My carpet was ordered short. they patched in pieces to make up for the shortages and while doing so knife cut the main carpet 3 feet long. they sent the installers out. and the service manager who said they would only repair or patch the area that they damaged. I turned this company into the BBB and they still refused to make this damaged install right. soo I was screwed and paid them 1200 up front and now have to take them to court. DO NOT HIRE THIS COMPANY its a bunch of criminals. they have hundreds of complaints against them for these same reasons. NOT RELIABLE NOT HONEST BUYER BEWARE
The guys were very professionally and great sprit a pleasure to have guys like that working for you they done an exclent job in a timely manner thank you for a great service I’ll highly rec amend you to anyone that needs a great floor
After we purchased our home, we needed carpeting in 2 bedrooms, an office, and living room at a reasonable price, along with vapor barriers for some asbestos tiles discovered underneath the previous carpet. We obviously had a lot of anxiety around finding someone who could do the job correctly and professionally, and were recommended National Floors Direct by a family member who had her carpet done and had nothing but nice things to say. The pricing was so good that we were able to pick out a nicer carpet brand than we initially had anticipated for the same price. The carpet was delayed in shipping, but NFD kept me up to date in scheduling and was willing to work with me to find a day that worked for us. The installers came early, worked quickly and efficiently, and completed the job in 1/2 a day instead of a full day. They laid the carpet beautifully and everything still looks brand new after 2 months, moving furniture, and 2 cats testing the carpet. We had such a great experience with NFD we re-hired them for our vinyl floors and have been similarly impressed. If you're looking for carpeting to be done in MA, I highly recommend National floors. I received a gift card for my time in posting this honest review. MA31126
The salesman was very impressive and got us a great deal. The worker that installed the floor was quick and very helpful in deciding what way the tiles should be laid. We picked straight.
The floor looks great. I’m very pleased with the work that NationalFloorsDirect.com did. The total cost was more than anticipated. But as my mom always used to say when you buy you buy the best.
We had an amazing experience with National Floors Direct. This was our second time working with them. George, our consultant, did a great job helping us select the right flooring, provided a fair price and got us scheduled right away. The installers were prompt, worked very hard tearing up the old carpet and tile (quite a job), installed the LVP, mouldings and cleaned everything up. Overall, was another very positive experience with NFD. Highly recommend them.
National Floors Director had the best prices of anyone around. The installers were friendly, knowledgeable and extremely efficient. The cleanup was the best I have ever seen!
Support Fly
Motoresdebusca
Carpet Express4.9
Lease Packet
BlueFiks LLC4.8
Natural Health Source
50 Floor4.8
ACityDiscount4.9203 reviews matching
