National Floors Direct

My experience was very good the

My experience was very good the. Technical team was very friendly and helpful with their time and work

I could not be happier with national…

I could not be happier with national floors direct, from the moment I filled out the information online I was called that night to set up an appointment. The salesman Gene came out the very next day and measured my rooms and went over samples with me there were many options ( brands and colors). Gene went over pricing with me and once I decided what carpets I wanted he called his warehouse to see if they had it in stock and scheduled the installation on the spot. The installation was scheduled for less than a week out which is incredible. The fay of the appointment I recieved and email with a 4 hour window when they would arrive and the installers were prompt two men showed up and went right to work removing my old flooring and installing my new they cleaned up and took the old stuff with them. I could not be happier with the out come. I would use this company again in the future.

Dwana CoreUnited States · 1 review · Experienced 2026-05-01 · Posted 2026-05-02

National Floor is BAD FOR BUSSINES

This company is bad for business they reschedule our services three times and when they supposed to come out Saturday we took everything out of the bathroom no one never came or called so we called they said someone scheduled it for Tuesday they said no refund do not do business with this place this place is bad business National Florida Direct you can't talk to no one but customer service I wouldn't recommend this business at all DO NOT TRUST THIS COMPANY YOU ONLY TALK TO CUSTOMER SERVICE .THEY DONT HAVE AN OFFICE THAT YOU CAN WALK IN AND ITS AN OUT OF TOWN PHONE NUMBER. THIS IS A VERY BAD COMPANY 👎

Outstanding company with very…

Outstanding company with very professional installer and and very knowledgeable sales staff.

Second time we used NFD.. couldn't be happier

We did our homework and had other quotes, so I was confident the price we agreed upon was the best possible price. When you use them, it comes with a warranty on both the product and install which is something you are not going to get if you do it yourself. You can't go wrong which is why this is our second time using National Floors Direct, and won't be our last.

My experience

The convenience of having the Sales Rep come to me with samples was wonderful. The expertise and knowledge of the installers was amazing.

National Flooring did an excellent job…

National Flooring did an excellent job on our floors and we just love them. We can’t wait to do the rest of the house

Great product and service

Prompt service and easy installation

Flavio--The Best!

Flavio, the installer, made it The Best experience. My house was a bit of a wreck and he made it into something that I am now Proud of. Three rooms of stinky carpet----now three rooms of GORGEOUS VINYL FLOORS!

The appointment for my carpet was…

The appointment for my carpet was quick. The salesman gave me different options. The installation was quick. My carpet could have been installed the next day but I wasn’t available that day so it was two days later. The installer cleaned up after the installation. He moved my furniture. The best part is it looks great!

I'm so pleased with the work that they…

I'm so pleased with the work that they done , they made me very happy. They took their time, they were not in a hurry and they done a outstanding job .Excellent Excellent Excellent, and the prices was A blessing.

Matt CalabroItaly · 5 reviews · Verified · Experienced 2025-08-08 · Posted 2026-04-10

Excellent

Great experience. The guys were in and out in a half day and cleaned up very well after the install. Got a good price too. Would definitely recommend them.

Great value great customer service

Product was exactly as expected

Product was exactly as expected. Crew, from Edison Flooring, showed up exactly on time. Job was completed on time and clean-up was excellent.

The team showed up at 930am removed…

The team showed up at 930am removed carpet to replace the floors with LVP 330 pm packed up and gone 6 hours absolutely incredible job cleaned up Fantastic work

Professional installation

Professional installation, prompt, and ensured area was put back in order as outlined

Attempted Bribery to Remove Our Truthful Review Amid Subpar Quality, Safety Issues, and Damage

Instead of fixing serious safety hazards and damage they caused in our home, National Floors Direct chose to threaten us and attempt to bribe us with Amazon gift cards to remove our honest review. Our experience with National Floors Direct has been extremely frustrating and misleading from start to finish (still not complete). Their sales process relies on high-pressure tactics and “limited-time” discounts to push you into signing quickly. We signed on March 14, 2026, and once the contract was in place, the promises no longer seemed to matter. Our installation was confirmed multiple times for March 30. We took time off work and prepared our home, only for them to cancel at the last minute. It was rescheduled to April 2, forcing us to take more time off. On April 2, the installers arrived very late despite an 8 AM promise upon reschedule. Shortly after arriving, the main installer left for several hours, leaving one worker to handle a five-room job and staircase. When he returned, they rushed to finish well past the guaranteed completion time, resulting in poor workmanship, damage to our home, and an incomplete job. They left nails and staples exposed all over our staircase, creating a serious safety hazard for our small children and pets, and left large piles of trash in our driveway despite being contractually obligated to remove it. During the installation, the crew repeatedly told us they were subcontractors and that the issues were “not their problem”—directly contradicting what we were told during the sales process, where we were assured subcontractors would not be used. After hours of being belittled and misled on the phone by a “manager” named Doreen, the company sent the same installer back on April 8. He arrived defensive, argued throughout the visit, and repeatedly called us “crazy” for questioning the work before storming out without resolving our biggest concern, safety with our staircase. The workmanship issues remain significant. In the master bedroom, the carpet was originally cut too short and “fixed” by gluing a 1.5-inch strip and stapling another piece on top, leaving uneven, peeling seams. In the family room, there is a large, highly visible “T” seam placed in the middle of the space. The installer blamed us, claiming we should have paid more for additional materials—despite us paying the quoted amount, suggesting they under-ordered and pieced together scraps. Additionally, the salesperson admitted they failed to include our staircase measurements, which is why the stairs were left unfinished with exposed nails and staples for over a week, with no clear resolution or accountability. We have extensive photo evidence of all issues, yet National Floors Direct continues to side with the installer—who is neither an employee nor the certified professional we were promised. At this point, we have lost work time for three full workdays and will likely lose at least two more trying to resolve this not to forget the hours on the phone trying to just get what we ordered and proper installation. Communication has gone from overly aggressive during the sales process to dismissive and unhelpful afterward. We have received no apology, no compensation, and no accountability. This experience has caused major disruption to our home and family. National Floors Direct uses high-pressure sales tactics but does not stand behind its work. We strongly discourage anyone from using them. IN RESPONCE TO THE NFD REPLY: I stand by my review 100% NFD absolutely attemptember to offer my gift cards in exchange for removing my truthful negative review. If the recorded calls were reviewed, anyone listening could clearly hear that. Their response also contradicts what I was told during the sales process. Their salesperson repeatedly emphasized that they do not use subcontractors, presenting it as a major advantage over one of their biggest competitors. That statement was made multiple times during the sales presentation. As for the installation itself, it was nothing short of a nightmare. My installation was rescheduled multiple times with little notice. My home was damaged during the process. My staircase was left in an unsafe condition for more than a week with exposed nails and staples sticking out. The project was mismeasured, materials were misordered, and the crew had to return multiple times to correct mistakes that should have never have happened in the first place. The entire experience was stressful, incredibly time consuming, and completely avoidable. My review reflects my actual experience, and I highly recommend that anyone considering National Floors Direct proceed with extreme caution or look elsewhere.

Great experience great company

The installer showed up right on time was quick and efficient cleaned up after himself and did a great job.

Very nice experience

Very nice experience. Personnel are very knowledgeable and professional. The experience was great.

The purchase initially started to go…

The purchase initially started to go wrong. The first sales man was nice enough but didn’t follow through. However, when I contacted the regional sales manager, he insured that the price we were quoted would be honored. He sent a second sales person who confirmed all of the measurements and arranged for installation. The installation team was just as professional, confirming our product selection and worked diligently and expediently with the installation. I would definitely recommend your service in the future.