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Friendly, transparent , informative, affordable, excellent quality, efficient. National Floors Direct Is my Flooring go to!
About National Floors Direct
Data updated- Website
- nationalfloorsdirect.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 52% (11/21)
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About this business
Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...
Is National Floors Direct legit?
National Floors Direct (nationalfloorsdirect.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and efficient installation teams for working quickly and leaving homes spotless. People appreciate the knowledgeable sales representatives who provide clear guidance and bring helpful samples directly to their homes. Many consumers mention that the finished floors look beautiful and completely transform their living spaces. Some people were dissatisfied with communication issues and scheduling mix-ups between the office and the work crews. Furthermore, a few reviewers experienced unexpected extra costs during the project and expressed concerns about long-term product durability.
Auto-generated from all reviews of this business. For reference only.What people say
The BEST company ever!!
everything went smooth on installing my…
everything went smooth on installing my new floors, they look great, he kept the rooms clean and kept at it till the job was done. i liked it enough to set up for another flooring job at my house the end of june
Professional and Prompt
George promptly arrived for the appointment and had samples ready to view. He described and explained each type of product and answered every question I had. Very professional service and worked with my budget. The installation was scheduled and the installation team was excellent - very pleasant from start to finish.
I am very happy with my experience…
I am very happy with my experience using National Floors Direct for my flooring project. From my free home estimate with sales rep Ryan through the actual installation, everything was great! Ryan was knowledgeable, patient and friendly. Provided several floor samples for my choosing and took the time to listen to my wants and needs. The installation team was on time and worked all day to make sure my floors were finished in that time. They came out more beautiful than I originally even thought!
It was seamless from the beginning and…
It was seamless from the beginning and everything went as planned. Friendly and professional.
Everything was great
Everything was great. Very professional and detailed.
The consultant was very professional…
The consultant was very professional and knowledgeable and very patient…The crew came right in and started working…I love my flooring and will be calling back for more…
Great
From the measurements to the installation very happy with the professionalism that I received throughout the whole entire plan. Now my next experience with your company will be having three bedrooms carpeted and linoleum put in the kitchen and installed.
Great experience would use again
Great experience Easy to get in touch with Scheduling was accurate Quality of work was great
Don’t do it
Don’t do it! The sales person tells you what you want to hear. There is very little communication between the company and the contractors they use. I was told by my representative that they would level a floor and do a minor subfloor repair. When they contractors show up two weeks later, they are unfamiliar with the repairs that need to be done. Neither the contractors nor corporate are helpful at all. They left my house in an unlivable condition with no bathrooms or stove. They offered to refund me 400 for materials that they were no longer going to use. My family will now have to live in a hotel until I can get someone else to fix and finish the install. I know lot’s of contractors but I went with National floors because they said they could do everything at once in one day. If you have a new house that needs no prep work then they might work well but I cannot warn you against them more!
Reply from National Floors Direct2026-06-08
We are sorry to hear you were disappointed with your experience. Unfortunately, we are unable to identify your project from this review alone. The situation described does not reflect the standard we strive to deliver. Floor leveling, subfloor repair, and related prep work are reviewed during the inspection process and documented when approved. In some cases, additional conditions are uncovered only after existing flooring is removed, which can impact the scope of work. That said, clear communication and proper coordination are critical, and we take concerns like yours seriously. We would appreciate the opportunity to review what occurred and better understand the circumstances surrounding your project. Please contact our customer care team directly with your name, address, or order number so management can investigate further. National Floors Direct completes tens of thousands of installations each year, including projects requiring significant preparation work, and we remain committed to continuously improving the customer experience.
The installers did an awesome job
My experience with national floors…
My experience with national floors direct was wonderful. Called Thursday and the company was at my home the very next day. Representative David King showed his expertise in flooring in which I was able to pick the right flooring for me. Also installation was good in which the installers were pleasant and courteous. Last but not least the price was reasonable.
Overall performance
Timely from the scheduling standpoint, care during install and overall bery good!
Love the floor
Love the floor. The trim board wasn't in the best of shape. It has marks I can't get off and unpainted edges, and in some places it looks like nails coming out. Overall, though, I am happy with it and have provided your name to my neighbor who is looking for flooring.
National Floors Direct he people who installed the hard…
The people who installed the hard flooring were very professional and eddficient
All three parts to the process were efficient and EXcellent!
I had my carpet replaced by your company and I had a solid experience. 1. The rep who came out was professional, kind, but not too chatty. He was very competent, which was a plus. He was quick in measuring, showing me the kinds of carpets, and then signing me up for Synchronicity. The installers of the carpet were also professional, kind and moved furniture without any of my help. They assembled and reassembled when they were done and worked quickly. The whole process was so fast and prepared well. I loved the no interest for a year! This made the expensive purchase affordable in the end! Five months later, I'm almost finished paying it off; not to mention, the carpet looks great.
Awesome 😎 great crew neat well behaved…
Awesome 😎 great crew neat well behaved all around great 👍
National Floors Direct employees are…
National Floors Direct employees are professional and courteous!!
National floors direct were here when…
National floors direct were here when they said they'd be. Did a quick job & cleaned up afterwards. I would highly recommend them
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