NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.
Is Newfrog legit?
Newfrog (newfrog.com) has a 3.1 out of 5 rating on OK.one, based on 588 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 34% give 1 star; The business has replied to 51% of negative reviews. Last updated 2026-10-24.
Ordered a PS4 controller, took over a month to get here, and the first day that I have it I find that it is severely dysfunctional. Stops working after leaving it idle for 10 seconds and you have to hold the power button for ~15 seconds to shut it off and restart it, and it randomly changes to a green light and it's stuck on whatever input I was using on my controller at the time. No response, horrible customer service, they know they're scamming. Don't waste your time or money like I did.
Reply from Newfrog2018-09-10
Hello friend, Thank you for your feedback.
The perfect service we never stop pursuing.
If there is anything we can do for you, please do not hesitate to contact us.
Welcome to purchase on Newfrog again.
Best regards
As others have said, this company is a SCAM! I ordered a drone over a week ago and received an email the following day stating that they were out of that drone and would like to see if I would choose another one of the following lower cost ones that they had in stock. When I asked when they would have it back in stock I was told months. However, a week later and the original drone is still listed on their site for sale and in stock. This company uses bait and switch tackets to get you in. Don't trust them. I am still waiting for my refund!
Reply from Newfrog2018-09-10
Hello friend, Thank you for your feedback.
The perfect service we never stop pursuing.
If there is anything we can do for you, please do not hesitate to contact us.
Welcome to purchase on Newfrog again.
Best regards
I ordered replacement ear cushions for my Bose head set. The items arrived within one week and were exactly what I ordered. They were also a fraction of the price of equivalent items available locally. I will definitely use New Frog again
Reply from Newfrog2018-08-28
Hello John, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
I have placed an order 100days ago and have not received the order. I have been to the post office 3 times. there is no trace of the parcel.
Reply from Newfrog2018-08-28
Hello dear Clive, we are so sorry for the inconvenience caused.
Could you please send an email to our support center [email protected]?
We will offer the best solution for you.
Incorrect valuation on packages. Caused a lot of extra tax and fees. Does not reply to inquiries once they see why you contact them.
Bought two batteries, one is dead, the other is malfunctioning. They claim it's a one time issue. Asks me to make a HD-video which shows the dead battery. For what reason, I must ask?
Both packages arrived pretty quickly, but the extra fees caused by the incorrect valuation gives me no other choice than to choose a different shop the next time. This one is not trustworthy.
Newfrog replied to my review: Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center?
We will offer the best solution for you.
Why don't you reply to the two emails I've already sent you instead of spending time on this forum?
A new reply, and a proposed solution came from Newfrog, which I accepted. I think things are now much better, and will amend my star rating. Hopefully this review was not the reason the shop responded.
Reply from Newfrog2018-08-28
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center [email protected]?
We will offer the best solution for you.
Fraud warning. No guarantee that your package will arrive. Ive been wating for over 60 days and "costumer service" just say they can't track the package. If they can't track the package, how do I know if they ever sent it?
Reply from Newfrog2018-08-28
Hello Oscar, I am so sorry fro any inconvenience caused.
May I have your order number?
If in this case we will resend or refund to you.
Please just drop an email to [email protected].
We will help you out ASAP.
Rename the company New Fraud. At least half of their products are not working or break after a day. Don't bother posting a bad product review because nobody will ever see it. All of their junk items have fake reviews. Think you are going to save money? Think again.
Reply from Newfrog2018-08-28
Hello Bone, I am so sorry fro any inconvenience caused.
May I have your order number?
If in this case we will resend or refund to you.
Please just drop an email to [email protected].
We will help you out ASAP.
I dealt with an service agent with the name of Ryan at Newfrog, he replied by email, telling me to visit the post office regularly as my parcel will arrive soon.- open time frame I have been waiting for my parcel for almost two months now Went to the post office numerous times checking up on my parcel. When ever in inquired about my parcel at Newfrog I was told to wait another ten days. I received zero assistance from this company.
Reply from Newfrog2018-08-28
Hello Derick, I am so sorry fro any inconvenience caused.
May I have your order number?
If in this case we will resend or refund to you.
Please just drop an email to [email protected].
We will help you out ASAP.
Waste of time. Have been waiting over 73 days for my shipment. They now claim they sent a replace shipment but don't like to send me shipping code and say that it will anyway not be trackable (it was possible with the earlier shipment). Save your time and go to another provider.
Reply from Newfrog2018-08-28
Hello dear, I am so sorry fro any inconvenience caused.
May I have your order number?
Please just drop an email to [email protected].
We will help you out ASAP.
On 21may2018 i ordered a remote. Still waiting for delivery.NewFrog told me to ask at the Post Office. I was at the Post Office several times.
I THINK NEWFROG IS A SCAM.
Reply from Newfrog2018-08-28
Hello NIclaas, I am so sorry fro any inconvenience caused.
May I have your order number?
If in this case we will resend or refund to you.
Please just drop an email to [email protected].
We will help you out ASAP.
Have bought a cellphone there. Next day they sent me a message that it's not in stock, and I opted for refund, which took in total 4 days before i saw money back on my account. This looked so unprofessional, but at least customer service in chat was quick to help out with better overview.
2 stars because it's critical for me that if i get from the description that the item is in stock, then it is really in stock.
Reply from Newfrog2018-08-28
Hello Milkael,
I am so sorry for any inconvenience caused.
We arranged refund once received your confirmation.
But for credit card refund, the bank took 3-5 days to process.
So sorry.
I ordered two microphones for my niece's PS2. I received both and one did not work. I emailed Newfrog about this and they asked for a video showing the defective device. I have never had to do this before but I obliged them. The video would not upload to the email so I explained and asked them if I could just send it back and they proceeded to ask me if I could just upload the video to YouTube and send them the link. Again I was hesitant about this but I was able to figure out a way to send the video via email. Once they received it Newfrog then instructed me to and i quote: Could you please take it to your local repair agent to check what's the matter?
And back to us, we will cover the allowances for maintenence.
But please note that the invoice is required.
I put my foot down after that. The microphones were around $8-$9 a piece. I know a service like that would have costed more than what it was worth. I also refused to return it as I would have had to pay for the shipping fees which again would have cost more than what the microphone was worth. After I expressed this I received an email stating.
So sorry, all right we would like to resend a new one to you, ok?
I have washed my hands of this website and I will never use them again. I will pay the extra $4-$6 dollars with Amazon because I know there customer service is impeccable.
Reply from Newfrog2018-07-31
Hello Allyn, we are so sorry for the inconvenience caused.
Could you please send an email to our support center [email protected]?
We will offer the best solution for you.
I have ordered one power bank case that costs about $17 it was never arrived,
They given me an email with one tracking number that was the same tracking numer for an eBay order maked on (best-for-sell eBay store)
This company is fraud.
Reply from Newfrog2018-08-28
Hello friend, I am so sorry fro any inconvenience caused.
May I have your order number?
If in this case we will resend or refund to you.
Please just drop an email to [email protected].
We will help you out ASAP.
this site is a scamming site don't send you anything just robbing your money and don't answer and nothing.throw money in trash but don't buy in this site i was robbed 250$ from this chines thievery they just say wait wait
Reply from Newfrog2018-07-31
Hello Song, we are so sorry for the inconvenience caused.
Could you please send an email to our support center [email protected]?
We will offer the best solution for you.
The very worst item I ever bought... :-(
Very noisy , water leaks out on the furniture.
PS: this is probably the first version , which had a lot of flaws. The photo's are NOT the version that is delivered (!) , the fan sits in front and throws water around.
Le plus pire article que j'ai jamais acheté ... :-(
Très bruyant, l'eau coule sur les meubles.
PS: ce-ci est probablement la première version , qui avait beaucoup d'erreurs. Les photo's sont d'un autre type que celui qui était livré (!) . Le ventilateur se situe en avant de l'appareil et jette de l'eau sur les meubles.
Het slechtste artikel dat ik ooit heb gekocht ... :-(
Zeer luidruchtig, water lekt uit op het meubilair.
PS: dit is waarschijnlijk de eerste versie , die veel fouten had. De foto's waren van 'n recenter type , niet van het type dat geleverd geworden is (!) De ventilator zit vooraan in het apparaat en werpt water op de meubels.
Reply from Newfrog2018-07-27
Hello Van, we are so sorry for the inconvenience caused.
Could you please send an email to our support center [email protected]?
We will offer the best solution for you.
Good service for me, no problems at all, Quick Delivery as well
This was the first time I've used them, and can honestly say is was a very good service.
I often buy goods from all the popular Chinese websites, and I've not had any problems with them either.
But what I found with Newfrog, was their delivery was much faster then compared to the rest
Reply from Newfrog2018-07-24
Hello Brian, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Purchased a rear car reversing camera which did not work after installation. I have installed many of these as part of my job, so I know what I am doing. Contacted them about it and after some time finally replied saying "And according to our policy.
The customer has oligation to offer video so show the probelms they mentioned.
In this way we can check it and offer solution."
If not, we will not refund, no offense
I replied after 3 attempts "Once again I say to you how can I video something , what do you want to see, you will see nothing but a screen on the dash and an installed camera,, nothing actually working. I have purchased another unit from another company and it works perfectly, "
All I wanted was a replacement, only $32. Its alright to sell products but no support if problems arrive, just try to dodge and delay the issues.
Buyer beware, dont trust them
.
Reply from Newfrog2018-07-17
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center [email protected]?
We will offer the best solution for you.
Disappointed Me.
Giving you 1 star because there is no option for -5 stars. Purchased a product in May 29, 2018 and received a link for tracking, that always tells me the order does not exist and two months later product is yet to be seen. No updates or nothing. More like throwing money to the black hole.
Yours disappointed
I will make sure to recommend you NOT, to any one I know. No hard feelings, just saving poor souls ;)
Reply from Newfrog2018-07-17
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center [email protected]?
We will offer the best solution for you.
Please do not trust all reviews! This company is a scam! I purchased four pedicure bowls for our business, they took over a month to receive and when they did they came damaged and the pedicure bowls do not work properly and are so loud they can not be used at all!! Tried to email them with no response, tried to look online to speak to someone about a return, they have no information on their website. So now I’m out $$ with four useless pedicure bowls I can’t even try to resell! Save your money and go to another legitimate site that’s not based in China!
Reply from Newfrog2018-07-17
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center [email protected]?
We will offer the best solution for you.
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