Newfrog

prices are good

Victor Temistocles NardesBrazil · 1 review · Posted 2018-11-12

I bought a product which was not in stock and received a full refund when requested.

I bought a product which was discontinued by the manufacturer before they removed from their site and was not in their stock. I've exchanged messages with their customer service for two months. After this period I requested the cancellation of my order and full refund to my PayPal account, which was promptly arranged. So although I recognize that they could have prevented the inconvenience, their response was always fast and very courteous. Thus, I would buy there again.

Darrin RothersUnited States · 2 reviews · Posted 2018-11-09

Product did arrive but is…

Product did arrive but is malfunctioning and to expensive to ship back. Just a big runaround with customer care. Wish I would have done my research. Newfrog has a very poor rating.298.95$ down the drain. Do not purchase from this company

This company is a SCAM

I have been waiting for my purchase for over a month. I have contacted Newfrog and still had no success in getting my purchase. From previous reviews and my own personal experience this company is scamming everyone. They are not sending out the purchases, they simply claim that once it has landed in the destination country they can’t track it from there. Don’t purchase anything from this website.

ORDERED 1 ITEM 2 MONTHS AGO

ORDERED 1 ITEM 2 MONTHS AGO, WORKED FINE AND DELIVERED IN REASONABLE TIME. ORDERED 3 ADDITIONAL TIMES MULTIPLE ITEMS PER ORDER NEVER RECEIVED ANYTHING. GOT SAME RESPONSE FROM YOGI. SO SORRY ITEMS MAY BE HELD UP IN LOCAL CUSTOMS. ONE ORDER I PAID EXTRA FOR INSURANCE AND RECEIVED A SHIPPING NOTICE AND A TRACKING NUMBER (USELESS). PALPAL REFUNDED. STILL WAITING FOR LAST ORDER SAME LAME EXCUSE.. ORDERED OFF EBAY SAME MERCHANDISE DIFFERENT SELLER AND ORDER WENT TO CHINATERA FINALLY RECEIVED 1st ORDER TODAY WITH TRACKING # THAT WAS FIRST GIVEN TO ME BY CHINATERA THAT A MONTH LATER THEY SAID THERE WAS NO TRACKING. ALSO RECEIVED TWO MORE OF THE SAME ORDER TODAY I ORDERED OFF E-BAY. TOOK ONE WEEK TO DELIVER. WANTED 1 GOT 3 AND PAID FOR ALL WILL LOOK AT REVIEWS FOR ALL NEW (TO ME) COMPANIES IN FUTURE

Peter David LauwersUnited States · 1 review · Posted 2018-11-07

I would give them ZERO stars if…

I would give them ZERO stars if possible. I ordered two chargers. WELL after the time they should have gotten to me, they didn't arrive. I asked them to check with the shipper. Instead they kept asking ME to look around outside and even go to my post office to check. I did what they asked. After a couple of back and forth emails where they would ask me to do those things AGAIN, I finally was fed up and asked for my money back. I had already bought a different charger another way. They asked me to wait until November so they could file a claim with the shipper. Again I complied. November gets here and they tell me it's not their fault that I didn't get my product but they're willing to do me the courtesy of giving me 80% back or a resend of the merchandise. TOTALLY UNACCEPTABLE ESPECIALLY after all the hoops I jumped through.

CiaSweden · 15 reviews · Posted 2018-11-06

Shipped late with slow er alternative than agreed

They said they would ship withing two days it took two weeks and choose a slower shipping alternative. Needless to say the item didn´t arrive on time for the event. Update after response from Newfrog see below: I contacted their customer service before even posting here. I could send it back but I had to pay to send it back!!! This is not a return it´s a complaint as they didn´t deliver as promised, they should take responsibility for not living up to their promise. See their answer here... well they did nothing. this response was only to make them look better on Trustpilot.

Jose-Luis ReyesUnited States · 24 reviews · Posted 2018-11-04

First. The facts.

First. I am not a paid agent of this company. I am writing this solely from information based on my personal experience with this company. These are the facts. All the orders that I made from NewFrog were in stock at the time that I submited my payment. That was acknowledged by e-mail confirmation of the ordert number, then followed by a tracking number within three hours of payment confirmation. The average time for all item deliveries was 14 to 18 days. All items were new and exactly as advertised. No cheap substitutions. I have since ordered other things. Some proved to be out of stock, but were restocked after five days, then processed out for shipment. For items that were confirmed as being unavailable for an uncertain time, I was offered a complete refund that was applied to my PayPal account within two hours. Now. Certainly there are those who have expressed dissatisfaction with this company. I have no opinion to offer. You must decide if this is one company among many in China that would be worth dealing with. Do the research. Compare them to each other. Note: Many complaints about Chinese merchants have omited the fact that once an item is delivered to the country of destination, then what happens to that package depends upon the efficiency and profesional integrity of the postal system there. As for the Chinese postal networks and carriers. That system works well. At least as far as it relates to deliveries to the United States. So. There you have it . I hope this helps.

Robert JohnstonIreland · 4 reviews · Posted 2018-11-03

Bought some items

Bought some items. One was not posted and after a week got onto their customer service and was told the item is not in stock and it was only a pre order items so i had to wait. Nothing on the page about being pre order and no email to explain any delays either. First and last time using them. Wouldn't recommend to anyone that expects to get items.

I would never buy again from Newfrog

I would never buy again from Newfrog again. Their return policy is that you need to ship your defective unit to China at your expense.

Buy nothing at newfroq who sell only…

Buy nothing at newfroq who sell only Chinese junk no guarantee and no money back.!!!!! no sevice or respect for you you lost your money !!! all they want is your money and send you junk !!!!!!!!! if you get something !!!!!! send back on their costs FORGET IT !!! you have been warned

Inductive Car Toy Automatic Follow-Line, Lot of Fun

This Product is loaded with fun, I have bought two for my kids and they liked it very much, we spend hours playing and drawing different shapes and let the Car follow!! It is also so cheap on newfrog unlike similar sites like Aliexpress or DHgate, I really recommend it for your little ones.

Total P.O.S

Total P.O.S. scammers !!! Emailed them after no shipping information. They wanted me.... wait for it. To take a picture of my ID and bank card for "my security" NEVER GOING TO HAPPEN !!! Called bank, cancelled card, informed Newfrog to cancel my order. 100% waste of time and money!

Steven BrownUnited Kingdom · 9 reviews · Posted 2018-10-22

Worst customer service experience ever

Worst customer service experience ever! No sign of the item I ordered back at the end of August.

These guys are scam artists

These guys are scam artists. My orders never arrived and buying insurance does nothing. Russell in Customer Service acts completely incompetent with the same questions over and over. He said wait two more weeks then again wait two more weeks. then check with your post office. NOTHING! Now it's we might have sent to the wrong address, what is your address. Then when I write asking for my money back he replies "you did not receive these 3 orders?" When all of the information is in the email he can't bother to read. He's just stalling and stalling hoping I'll go away. Now I read online reviews that bilked customers have a difficult to impossible time of getting a refund through Paypal. This is an international scam and I am making a claim to Washington DC. Too many people are losing money. I will edit and post info updates here. Don't buy from them! Since I am unable to unable to reply to newfrog response I am doing it here. Dozens of "I'm sorry's" dozens of "check with your post office", "maybe it's stuck in customs" or "send us your address." all bull s**t And these are the smae replies I got on Paypal. Paypal said to me, that's not an answer. It has been escalated to a claim If you want to lose all of your money and eat up time with these thieves then order something you won't get.

Bought and Orico HDD enclosure and it did not work

Bought and Orico HDD enclosure from them i received it after more than 2 months of waiting by this time i bought another one and did not check if it works then 3 months later i check if it works it does not work at all i contact support and they say to send it back for repair but i might have to pay for it even though on their site it' states that they will cover the shipping cost for defective item i guess i'll have to open a paypal dispute since 180 have not passed yet.

Seriously complete bs

Seriously complete bs, waiting for what i ordered for like months now. First time they said there was some mistake with my shipping information made and that they will resend the product if I agree with this solution. I agreed and was still waiting.... Contacted them again and guess what they told me, that they hadn't received my response. So I told them again I agree with them resending the item and they resent it. In total I'm waiting since April and now while I'm trying to contact them they completely ignore my emails. Terrible costumer service, no refund and the worst experience I ever had while buying online. Honestly don't waste your time and money.

Defective products

Long delivery time, cheap product, defective materials, no customer service, no return and no refunds. After receiving email adds, I started buying several item from newfrog. Each and every items stopped worlking after first few days. Some of the items came defective and did not work at all. I wrote several email to replace the item but my emails were ignored. Big mistake to buy cheap products from Newfrog.

Spammers

I'm in the UK. I've never even heard of this company and wouldn't think of using some unknown foreign company if I had. I began receiving emails advertising their website and had the decency to politely unsubscribe myself with their unsubscribe option. This did not stop the spam. Who would buy from a company that made themselves known to them by taking their email address from an immorally if not illegally put together list anyway? Not me.

never order anything at newfrog these…

never order anything at newfrog these are your chinese junk also still piece but you lost your money and no guarantee only SCAMMERS sc It is make to get broken AND NO GUARANTEE