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Money & Insurance

NJM Insurance Group

200 reviews

4.7200 reviews
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About NJM Insurance Group

Data updated
Website
njm.com
Category
Money & Insurance
Location
United States · West Trenton
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
100% (13/13)
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609-883-1300[email protected]njm.com

Is NJM Insurance Group legit?

NJM Insurance Group (njm.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

P
Paul K Boahene美国 · Verified · Experienced 2026-07-27 ·

You are quick to take payments without…

You are quick to take payments without investigation but quick to investigate wrongfully when you have a claim.

Reply from NJM Insurance Group2026-07-29

Paul, I’m very sorry to hear you are unhappy with the service you received. We aim to provide the best possible customer service experience in every instance and regret that we left you with a bad impression. Please be assured that we will follow up with our team so it can look more closely into the matter. -Joe

A
Arthur美国 · Verified · Experienced 2026-07-07 ·

NJM has always been there for my wife…

NJM has always been there for my wife and I. They handle claims quickly and provide great service. You know you have a great insurance company standing behind you! Thank you to everyone at NJM for keeping us covered.

Reply from NJM Insurance Group2026-07-29

Arthur, thank you for your review! -Joe

J
JOANNA M EDGAR美国 · Verified · Experienced 2026-07-28 ·

From accident to gettng my car back!

From the day of my accident to finally getting my car back, the NJM agent was available and willing to answer my questions and advise me on available auto repair places and rental services.

Reply from NJM Insurance Group2026-07-30

Joanna, thank you for your review! -Joe

K
Kathleen Bartol美国 · Verified · Experienced 2026-07-29 ·

It was easy to report the accident

It was easy to report the accident. NJM told me exactly what to do and where to get the repair. They took care of everything. It was so easy with no issues. The people I spoke with like Danielle Giordano and Kathie Smith could not have been more helpful and polite and notified me of any updates to my claim. But best of all what I live about NJM is I can get a live person on the phone when I call! That is very important to me. I have had NJM Insurance since 1976 and will never change.

Reply from NJM Insurance Group2026-07-29

Kathleen, thank you for being a longtime NJM policyholder! -Joe

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Ed美国 · Verified · Experienced 2026-06-23 ·

We have been loyal NJM purchasers for…

We have been loyal NJM purchasers for as long as I can remember. Home and auto. Same for my elderly parents...including Umbrella ins., home and auto. Claim for my sons Tacoma was initially submitted mid February 2026 and took approx. 4+ months to finalize. And was initially denied after waiting 3 mos. then reevaluated and finally paid in June. Still waiting for explanation of how they calculated the payout?? No response from NJM contact person on my email sent to him July 10th. He is a nice person, but response time is not good.

Reply from NJM Insurance Group2026-07-29

Ed, I’m very sorry to hear you are unhappy with the service you received. We aim to provide the best possible customer service experience in every instance and regret that we left you with a bad impression. Please be assured that we will follow up with our team so it can look more closely into the matter. -Joe