She was very on top of my issues…
She was very on top of my issues excellent service
Reply from NJM Insurance Group2026-07-27
Mary, thank you for your review! -Joe
About NJM Insurance Group
Data updated- Website
- njm.com
- Category
- Money & Insurance
- Location
- United States · West Trenton
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (13/13)
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Is NJM Insurance Group legit?
NJM Insurance Group (njm.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Got help right away
Reply from NJM Insurance Group2026-07-27
Nitesh, thank you for your review! -Joe
great job
great job, as always. keep up the work.
Reply from NJM Insurance Group2026-07-27
Ron, thank you for your review! -Joe
From the filing until the claim…
From the filing until the claim settlement she was very nice and prompt in all aspects
Reply from NJM Insurance Group2026-07-27
Mohamed, thank you for your review! -Joe
The process was very easy and everyone…
The process was very easy and everyone went out of there way to make the process less stressful.
Reply from NJM Insurance Group2026-07-27
Kathleen, thank you for your review! -Joe
Slow response
Slow response. I needed to call and/or send multiple emails before I received replies.
Reply from NJM Insurance Group2026-07-27
Charles, I’m very sorry to hear you are unhappy with the service you received. We aim to provide the best possible customer service experience in every instance and regret that we left you with a bad impression. Please be assured that we will follow up with our team so it can look more closely into the matter. -Joe
Everything was handled professionally…
Everything was handled professionally and perfectly!
Reply from NJM Insurance Group2026-07-28
Mark, thank you for your review! -Joe
Never and issue
Never and issue! Always prompt and efficient!
Reply from NJM Insurance Group2026-07-27
Mildred, thank you for your review! -Joe
Very professional and a pleasure…
Very professional and a pleasure working with them
Reply from NJM Insurance Group2026-07-27
Lisa, thank you for your lovely review! -Joe
Great company
Customer service quick response to my claim . Explained everything completely.
Reply from NJM Insurance Group2026-07-27
jjji, thank you for your review! -Joe
My claim was handled with well.
My claim was handled well.. I had no issues…
Reply from NJM Insurance Group2026-07-27
Marian, thank you for your feedback! -Joe
Ideal customer service
He followed up with all parties involved to make sure the claim was processed successfully.
Reply from NJM Insurance Group2026-07-27
Paul, thank you for your review! -Joe
You people should be ashamed I’m 65…
You people should be ashamed I’m 65 years old . I’m paying like I’m 30 years old but no worries I will be looking around
Reply from NJM Insurance Group2026-07-27
Hi Karen, we're sorry to hear this feedback. I will forward your comment to our team so they can give you a call for a policy review. -Joe
Policy Increase
I had an accident last year with front end damage costing about $22,000. I also had a minor one 5 or 6 years ago. Aside from that, over the 50+ years I have been with them I have 1 or 2 minor fender benders. When I got my renewal my premium had increased over $80 a month! I called c/s and asked for a review of the increase and was told no. I feel that as a loyal, long time customer, who also has homeowner’s and umbrella policies, there should be some consideration given to me.
Reply from NJM Insurance Group2026-07-27
SuziQ, we're sorry to hear this feedback. We appreciate you as a longtime policyholder. Please be assured that we will follow up with our team so it can look more closely into the matter. -Joe
Our agent was very helpful in getting…
Our agent was very helpful in getting thru our accident
Reply from NJM Insurance Group2026-07-23
Robert, thank you for your review! -Joe
Agents were very helpful and friendly
Agents were very helpful and friendly. They handled the whole matter expeditiously. Unfortunately, my car had to be totaled. They evaluated my loss also in a timely fashion. They determined my reimbursement which was more than fair. I received my check in a very timely fashion.
Reply from NJM Insurance Group2026-07-23
Kenneth, we appreciate your review! -Joe
Seamless experience very professional…
Seamless experience very professional very satisfied thanks
Reply from NJM Insurance Group2026-07-23
Frederick, thank you for your review! -Joe
Things were addressed right away no…
Things were addressed right away no hassle
Reply from NJM Insurance Group2026-07-23
Gary, thank you for your review! -Joe
Couldn’t be happier with the service!
Reply from NJM Insurance Group2026-07-23
Richard, thank you for your review! -Joe
Quick and friendly customer service…
Quick and friendly customer service during my recent issue with a stolen catalytic convertor. Your inspector visited my garage where we had brought the car the very next day after I filed the claim.
Reply from NJM Insurance Group2026-07-23
Joseph, thank you for your review! -Joe