NJOY offers a variety of e-cigs and vaping products to help adult smokers make the switch. Save now with Auto-Ship.
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Is NJOY legit?
NJOY (njoy.com) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-11.
I swear I think NJOY purposely puts out pods that straight up don’t work right out of the pack just so you have to go back and buy more because there is no way they could be this incompetent as a company unless it was on purpose. I mean literally the pods might be normal once out of like 15 pods.. the rest don’t hit right or taste burnt after a few hits or leak.. it’s just insane how you could run a business by putting out such terrible products on a consistent basis.
Reply from NJOY2022-12-12
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Loved Njoy for years, Quality has gone to garbage. Leaking/burnt pods as well as Cracked/broken batteries.
Reply from NJOY2022-12-12
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I have been using njoy for a couple of years now, but now every pod I use is leaking. Getting very expensive and very annoyed now that I see this is an ongoing issue. Please get this fixed
Reply from NJOY2022-12-11
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
They were good at one time, however their quality has gone downhill. They leak, some don't even work out of the package. They give you a hard time when you message them about it wanting you to go mail them the box and the pods and where you got them and when. Unfortunate because they once were the best vape pods.
What went wrong this time? Njoy keeps putting out an unpredictable product, works sometimes and doesn't most of the time, from the system to the pods.same flavor pod varies in color and taste.called customer service and was given the company line.time to try another vape system
Reply from NJOY2022-12-09
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Just throw the money in the trash. Same difference.
Ya know njoy, i see your responses for every bad review for them to contact you, and its bs. Fix the product. Every single mod i buy burns out within an hour or so. And thats maybe a few hits every 15 minutes. I bought EIGHT mods tonight and 2 packs of pods. All the mods are burnt out. All youre gonna do is tell people to send them in for a refund or replacement but heres the problem....no one saves the packaging and most corner stores dont give receipts. So thats a loophole im sure you take advantage of. Cant replace if theres no proof of purchase right? And also....no one wants more of a bad thing. How about you fix the issues of the leaking, 99c mods that either come uncharged or burn out within a couple hours. Ive never in my entire time vaping experienced a vape system this consistently dissapointing. We might as well just toss 12 bucks in the trash everytime we even consider getting these throw away vapes. Ive done everything possible to try and salavge them. Prime the pod, gently shake the pod, blah blah blah. On and on. Nothing works. I started using these a month ago when i quit smoking. They were amazing for like a week. Just long enough to make me prefer the way they hit. And then boom....sucking money from me like no ones business and leaving me endlessly frustrated. Yall say youre goal is to eliminate smoking from the planet. Yea right. These things frusterate me so much when they go bad and im stuck without being able to vape at 1am that they make me want to smoke an actual cigarette even more. If you want to make more money, just fix them and make the mods 3 dollars or something. But theres NO way i should have 12 99c mods in my trashcan right now from MONDAY. its Wednesday dude....because i keep having to buy more and more because the keep going bad. Yall are crooks. No wonder you dont answer tweets. Yall should be embarrassed of your product. Maybe i should just start smoking again. Never bought a bum pack of cigarettes in 20 years and honestly....at this poi t it was CHEAPER TO SMOKE at 11 dollars a pack at a pack a day. I thought yall were going to help save me from smoking. Because thats your stupid slogan. Look at all these bad reviews. These arent picky people. They are everyday average consumers. Do mkre than say "oh uh email us privately" no dude.....explain yourselves. Why is your product so severely lacking lately and what is your plan to fix it????
Reply from NJOY2022-12-08
We’re sorry to hear about your experience. We ask people to contact our customer service team directly so we can get additional information, including the specific products at issue and where they were purchased. Unfortunately, we’re only able to refund products when they’re returned to us. Additional information about our 30-Day 100% Satisfaction Guarantee is available here https://njoy.com/us/limited-warranty/ .
I have used this product since 2019, at first, they were great! Over time I noticed a less minty flavor for the menthol pods, and more of a burnt tobacco flavor. Then more recently most of the pods I've bought leak, I have noticed this for almost a year now. Before it would be a pod every now and then, now its every 19/20 pods that leak. Me and my husband buy a pack every 2-3 days, but after seeing all these reviews we are happy to say we'll be switching to something else. The quality has declined, please spend your money on anything but these.
Reply from NJOY2022-12-06
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I use to love this product and used it exclusively for around 3 years. Unfortunately, in the past few months, the pods leak constantly. I’m lucky to get 1 pod out of the pack that functions as it’s supposed to. I’ve wasted so much money hoping they would correct the problem because I really do love this vape but I can’t keep throwing my money away. They’ve lost a loyal customer until they fix this issue. :(
Reply from NJOY2022-12-05
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Been smoking theses for a coupes years and have been great but the last couple months they suck. They leak like crazy and some of the pods don’t work at all. A big waste of my money no wonder they’re always on sale now
Reply from NJOY2022-12-05
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Have been using this product for almost two years. At first I had no issues. Then started getting leaky pods. I also got some empty pods. I contacted support to inform them and was left feeling defeated. So I switched to another. I thought after a two month switch I would go back and I got more leaky pods. So I contacted support again. I was made to out to be a liar. I even sent a photo to Andrea supporting my claim that the pod and the unit were covered in juice. And still made to feel like a liar. If this is the kind of customer service you give you should be ashamed. My husband and I both use these. It is a waste of money to have the pods leak.
Reply from NJOY2022-12-08
Thank you for contacting NJOY via TrustPilot. Following up on the email we sent earlier, your refund was processed on December 1. If you didn’t receive it or if you have any further questions, please contact our customer service team at 1-833-ASK-NJOY or via email at [email protected].
Feeling like company is taking advantage of customer after they have them addicted to product
The one star is for recent experience. They didn’t use to act like this. I believe it’s the newer one that have the problems. They just stop working. You can charge them they act like they are hitting, however, you don’t get any vape from it. Very disappointing that the quality has been sacrificed from I can only imaging a way for y’all to make more money. I feel very taken advantage of…
Reply from NJOY2022-11-28
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Lost quality now all my pods are badnjoy .what is…
I am a long time user of njoy .what is going on.for months now they leak taste minty .somehow they went from best to worst.i see the problems are not going to be fixed so I will have to change brands. Sad
Reply from NJOY2022-11-23
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Been using these for a while and always knew there was a slight (around 20%) chance of getting leaky or burnt pods. As of late this has been increasing substantially to the point where 3 of my last pods all contained burnt pods. Njoy has been my go-to for a while but I'm just wasting money or suffering through a terrible product at this point. Hope you can fix this so I can try again at a later date but for now can't stomach the drop in quality.
Reply from NJOY2022-11-21
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
This Device is the slickest thing I've seen. I love the weight of it and being the only one in the room with it. Alas, I'm on my 2nd one because the pods are leaking and destroying the device. Yes, the color of the oil has changed as noted by others. I have sent the email to hello@njoy.
Reply from NJOY2022-11-21
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I’ve been using Njoy since before blueberry and watermelon pods were banned. I’ve never had a constant bad experience with their products since about a month and a half ago. Now, whenever I buy a pack of pods, most of the time at least one of the pods doesn’t work or leaks or is already burnt. I don’t know what’s going on but I’ve tried different stores and even got a pack in another state that also had the same problems. I found an old pod from a few months ago and I compared it to the new ones I’ve been getting, and there’s several minute differences. I am very upset with the diminishing quality of NJOY products and I’ve about had it with buying a pack of pods and flipping a coin to whether or not the pod works.
Reply from NJOY2022-11-21
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Half the pods taste terrible no matter what you do. What a waste of money.
Reply from NJOY2022-11-17
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Hi my name is cameron, I live in california. I quit smoking cigarettes 4 months ago, and I've been consistently using n j o y devices as well as the pods because they last longer than Juul, but the quality is really bad. The pods taste bad and get a burnt flavor after a while, and the devices are defective. The devices don't seem to work well, I bought eight in the past month because a lot of them just don't hit that well. I'm done using njoy. I'm going back to Juul.
Reply from NJOY2022-11-07
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
“Let’s reduce the quality of our product 10-fold and see if anyone notices”
Reply from NJOY2022-10-31
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
HERE WE GO AGAIN! At this point, this company should just be shut down. I don’t know how there’s not been more investigation into the “quality control” at this company, or lack there of. Once again, after a short lived hiatus, they are right back to selling dark, burnt-tasting Pods. Not long ago this was happening consistently around the Midwest which are quite literally unusable and taste ABSOLUTELY HORRIBLE. Cannot be good for your lungs either. Then, their customer service sends over a list of about 15 things needed which must be mailed to them at your expense to investigate and determine if they could issue a refund. I mean come on. If anyone is thinking about trying these for the first time and looking for reviews, I HIGHLY recommend you stay clear of this company and any of their subsidiaries. I will be hoping someone starts some sort of lawsuit towards this trash and, if so, I will be posting links all over the internet to get the word out there. I cannot tell you how many HUNDREDS of dollars I have wasted buying unusable pods from this company. At this point it’s not even about the money; it’s just the basic principle of doing good business in a highly regulated industry. STAY AWAY.
Reply from NJOY2022-11-03
We’re sorry to hear about your experience. NJOY asks for information such as the product at issue and place of purchase, and that information is shared with our Quality team. If you’re dissatisfied with a product, we’re happy to provide a pre-paid shipping label so you can return the product, with proof of purchase, for a full refund. Additional information about our 30-day 100% satisfaction guarantee is available at https://njoy.com/us/limited-warranty/. If you would like further assistance, please don’t hesitate to contact our customer service team at [email protected] or 833-ASK-NJOY (833-275-6569).
I have been purchasing the pods from kg local 711 or my local Love’s store and for the last 4 months I have experience leaking pods and the worst is the burnt oil they use to clear now all I get is dark brown liquid are you guys really scamming folks like you see what I see and you know it’s not right smh I need ALM MY MONEY REFUNDED this is very low down getting g over on folks that work hard for their cash and you run scams low down suckers
Reply from NJOY2022-10-20
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
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