NJOY offers a variety of e-cigs and vaping products to help adult smokers make the switch. Save now with Auto-Ship.
Written by the business, not verified by us.NJOY (njoy.com) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-11.
Been using for a couple years. Bought new pack of pods taste burnt leaking store would not honor a buy back I sold tobacco products and I know they get money on buy backs. Not happy!!
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
What hasn't gone wrong with this vape. Constantly leaking. Some of them just straight up don't work at all. I'm tired of contacting the company I'm trying to find something to move on to. I love the typical response on one of the other reviews to contact customer service but it's just going to be the same thing over and over again. They SUCK SO BAD PLEASE DONT WASTE YOUR MONEY
They used to be good! However within the last couple years it has been non working devices and leaking pods! I’m about to change companies cause this is ridiculous!
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
The oil used in the pods has been thinned out way to much. I put a new pod in my device, and by morning the pod is half empty due to it leaking. My money is just being wasted. I'd like to keep buying your product, but I'm not going to keep throwing my money away because someone thought thinning out the oil was a quick way to boost profits. I'm going to buy your product 1 more time, if it leaks, I'm switching to Vuse.
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I have been using NJoy for 2 years now and suddenly I have been purchasing pods that leak, so I have been throwing them away…it’s so frustrating and a complete waste of $$! I love the NJOY and do not want to switch but can’t keep purchasing faulty pods! It is definitely the pods that come in the perforated boxes. Can u pls change back to the original pods?
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I seem to have the same issue as everyone else. I have bought four new devices and none of them seem to work. I used to love Njoy now I have to switch. Not sure what they have done but it’s a total waste of money.
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Company changed and is now focused on profit, also if you contact njoy reps for help they will ask for too much info about you so they can send you a pack lol. I don't think anyone care about your $10, we want the devices and pods to work as intended to we keep putting our $10 in you. I don't have high hope though
The last several months I have experienced heart pounding, shortness of breath and like I have anxiety. I thought it was my meds. however, I stopped using the pods for 2 nights and have not expiercned any of these symptoms. This device is not safe.
If you would like to report an adverse experience, please contact our friendly Customer Service team via email at [email protected] or call 833-ASK-NJOY. NJOY IS FOR ADULT (21+) SMOKERS AND VAPERS ONLY.
Been using njoy since 2020- always loved it. But like everyone else says for the last year or so every pod leaks and/or taste burnt straight out of the package and/or the device stops hitting but it still obviously functioning and charging well. I feel like this on purpose so people buy more product. Tragic really, once my pods run out I will be switching.
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Ive gone through about 8 devices so far and they all end up with the same problem, they end up not drawing smoke. The devices are awful compared to what they once were, switching to Vuse. Oh and before you say comment anything njoy, here. Hi, We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at helloatnjoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund. Take care! NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY
My sister is 78, on disability and seldom leaves home. She asked me to get her an Njoy device and 7 boxes of the double pods of tobacco. I was in Baton Rouge so I stopped at a Cirkle K. The products were behind the counter so I asked the Clerk for an NJoy device and 7 boxes of the double pod boxes of tobacco. and I paid for them. When I open the bag there were 7 boxes of the Menthol. I told the clerk they were the wrong products, The clerk told me once the sale is made, they cannot change it. I asked for the manager and the manager said the same thing. I asked for a district manager and was told the number was on the window. I called and left several messages. I waited for 2 hours as I did not want to leave the property. Finally, I left, and I contacted NJoy. The next day I am contacted by NJoy and told they would take care of it. The next day I am told they will give me a refund. 2 days later I have my refund. That was a week ago . . .I still have not had ANY contact from Circle K
Everytime I buy them they are either burnt already fresh out the pack or they leak. Thinking about going with a different vape company. Njoy needs to fix the problem. I know atleast ten people who switched because of these same issues!!!!!
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Every pod I buy leaks. I’ve tried buying a new device and it still doesn’t fix the problem. I’ll wake up and look at my njoy and instead of seeing a full pod it’ll be 3/4 filled with the other 1/4 in my device. What is going on?
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Like most of the reviews, half the pods don't work, and I have to buy a device every other month. I followed some other people's recommendations - such as buying the pods without a perforated top that have "FEELM INSIDE" on the pod. That was fine even though it was a 50/50 chance at the gas station to get them. When i broke open my previous devices to see what was wrong with them - there are two horribly soldered wires attached to the contacts where the pods fit. Horrible quality now, they use to be good.
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Somebody should take heed to all these comments, it is obvious the quality of the product has declined! I sent an email about the exact same thing, pods not working and customer service wanted so much information and not willing to issue a refund without providing my protected data, even after I provided picture I’d with DOB. Get your act together!
I've used NJOY for over 2 years. There have been some leaking pods, and a couple of pods that didn't work. For the most part, they have worked well. I use one pod for a day to a day and a half, where most of the others can't make it 8 hours! Out of all the pods and vapes I've used, it's the best one out there for ease of use, cost, and reliability.
I dunno what happened! At a point they were amazing! Now recently every pod I get leaked 30-50% of juice. Sometimes I’ll even pick up my njoy from my night stand, and then there will be ejuice all over my hand from the pod leaking! Come on njoy I love your device, fix your pods! Thank you!
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Just started using enjoy about a month ago and almost every pod leaks and and taste burnt. Have to switch back to Juul
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Hits maybe 50% or the time. Gives the worst chest pain in comparison to competitors. Would NOT recommend. How did these make it to market? Worse than cigarettes.
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I’ve been using this product for a very long time now and njoy has become extremely cheap. I’ve been given devices that don’t work and I’ve had ones that break immediately. They sell burnt pods and they leak. I literally hate usuing my vape now because of how bad this product is.
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
101 reviews matching
myvaporstore
Vape Juice Depot
VaporDNA
GunBroker.com
Tebra
Juicefly Vape Delivery
Halara
Ziip Stock