NJOY offers a variety of e-cigs and vaping products to help adult smokers make the switch. Save now with Auto-Ship.
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Is NJOY legit?
NJOY (njoy.com) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has replied to 65% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-11.
I am so disgusted and disappointed in the enjoy pods and device the last three or four months I have bought more devices and more pods than you can shake a stick out I could have easily bought a legitimate vape system for much less money this is cost me over $200 and their devices just stopped working you can't charge them the pods don't work correctly and you end up getting nicotine in your mouth and you have to spit it out and gives you a bad taste I am so disappointed I have spent over $200 in unusable pods and devices in the last 3 months I am freaking mad and I'm going to find another device and company to buy my stuff through enjoy is a damn rip off. If you have any conscience or moral turpitude in your bloodline at that company you would refund me six devices and good God 20 pods.
Reply from NJOY2022-10-19
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
My husband and I have been smoking njoy for a very long time since we 1st seen them come out. I usually don't say anything because I like the product , but more frequently this past few weeks we been getting pods that either don't work at all, ones that leak all over before u open the package, ones that leak and spit a bunch of liquid in your mouth and make u feel ill, and ones that taste completely burnt as soon as you open from package and go to use it. We have to keep buying a new pack every day to every other day, and only get one pod to work for 9.99 if even any..please investigate what is going on, im about to go back to cigarettes..
Reply from NJOY2022-10-17
If you would like to report an adverse experience, please contact our friendly Customer Service team via email at [email protected] or call 833-ASK-NJOY.
NJOY IS FOR ADULT (21+) SMOKERS AND VAPERS ONLY.
I've been buying Enjoy for the past 4 years. Lately the delivery produces a burnt hit after a short use. Mine typically lasts for most of the day if the burnt flavor doesn't come on.
Reply from NJOY2022-10-11
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Every pack of pods I’ve purchased has leaked, tasted burnt, or doesn’t hit at all. This is both menthol and classic tobacco pods. Some new pods taste burnt from the jump or midway through, it tastes burnt and the juice is dark. Some pods that are brand new in the pack actually have juice that is already leaked in the package. There are also pods that have issues hitting as well. I have to constantly check and exchange my pods to ensure they they’re not leaking and that isn’t always a guarantee. The last pack of menthol and tobacco pods I purchased had puddles of juice all over the pod, and device. It is extremely annoying and a waste of my money. I really wish you guys would fix this issue, because I’ve tried absolutely everything. It has gotten to the point that I have to transfer a brand new pod into an old one so I can actually smoke it without it leaking and wasting juice. There have been countless complaints about this and it’s very unfair to your loyal customers like myself. Sending the pods back and getting a refund is not a solution, you guys need to fix your pods and devices as well. I’ve been an Njoy user for about 3 years now and have never experienced these issues until recently. The Njoy product used to be satisfying but now it is completely unenjoyable and a waste of money. It seems like the issue was fixed briefly, but now it has gotten much worse. Maybe lowering the price would be fair for the quality of pods your customers are receiving.
Reply from NJOY2022-10-06
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Well, I have given them chance after chance and I'm on my 4th device and like 10th leaky, messy pod. I'm not sure what's going on with Njoy but our relationship is over. I bought them because of convenience but not anymore. I did complain to them and they want my devices and my leaky pods which intern means that I will be waiting for weeks for replacements.
Reply from NJOY2022-10-11
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I absolutely love these pods. This is the only brand I use. HOWEVER, I've gotten 2 bad batches of pods. They won't charge in the device. I've tried everything to get them to work. How do we tell the company there's a bad batch of pods out there? I've even replaced the device incase you are wondering 🤔...
Smoked Njoy menthol for about 2 years now and for some reason every pod leaks now? Thought it was the hot weather, but even the ones I leave on the counter leak everywhere, even when I don’t smoke it??
Reply from NJOY2022-09-16
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Same here…years of use, no problem. But for the last maybe month or so, they all leak! Thought maybe the device was shot…fine. They’re dirt cheap. Bought brand new device and new pack of pods yesterday and…they all leak. WHat gives?
Reply from NJOY2022-09-20
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
EVERY single pod leaks now. its disgusting, smelly, messy, expensive, and unacceptable. They're all brown and taste gross/burnt immediately. I buy a new device pretty much every day thinking that may remedy it and it leaks in 3 minutes each time. loyal customer since their inception 3/4 years ago when their products were second to none in the quality control department. I don't even feel like i have a choice but to find an alternative. very upsetting that this is where we're at.
Reply from NJOY2022-09-12
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Pack after pack after pack has leaked profusely. At this point I’ve spent thousands on NJOY over the years, yes, thousands, but I’m now researching other vapes. NJOY used to be the best option and now they’re one of the worst. The flavor has gotten much worse as well. If they would fix the leaking I’d stick around but it’s not worth it when you know you’ll have a mess on your hands and wasted money. Listen to your customers and fix the issue!!! We spend way too much for it to continue happening. You’re not a customer satisfaction based company and that’s exactly how you go out of business.
Reply from NJOY2022-09-12
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I bought my classic tobacco pods last night and I put it in and it’s burnt, so I’m irritated I just say f it I’ll use the other pod cause I’m to lazy to go back to the store and replace it, the second pod (also brand new) burnt, so this morning I go hack and they switch it out for me I get a new pack of the same thing, again both are burnt.
Reply from NJOY2022-09-08
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I have been using these for years what's going on?
I have been using these for years with no problem recently they started to leak like crazy. Every once in a while to have a leaker isn't too bad but recently 80% leak. Then I happened across Trustpilot and hundreds if not thousands of complaints and these are just the people taking the time to complain. You guys have a SERIOUS problem. For Q/C to ignore this for this long is almost criminal. Fix your Sh!t guys.
It's a hit and miss with this company. It took me a long time to get used to their sweet taste of their classic tobacco pods. My biggest complaint is the fact that their pods leak liquid inside of the actual body. As I said earlier, it's hit-and-miss. As the pods are going up in price in my state (PA. now $15 per pack=2 pods per pack), those pods should never leak, yet they do! Get it together or I will find somewhere else to spend my money.
Reply from NJOY2022-08-31
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I have bought my last pack of Njoy pods. The burnt taste of some, and now they are leaking like crazy. A pod used to last me 3 days, now it lasts one day because all the juice leaks out.
Reply from NJOY2022-08-29
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
Bought classic tobacco pods this morning and one didn't work at all in the pack. Disappointing. And not the first time something has been wrong with the pods. Not to mention how many of the devices we have been through because they stopped working properly.
Reply from NJOY2022-08-22
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
When I’m about 3/4ths done with the pod, it begins to taste extremely burnt to the point where I can use it. There’s always a bunch of juice left in the pod but it goes to waste since it tastes burnt. Same thing has been happening with the NJOY disposable vapes, about halfway through it tastes extremely burnt. I will no longer be using this.
Reply from NJOY2022-08-08
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I have been using these for about 2 years now. Always menthol ones. And recently have been going through pods like crazy. They are always tasting burnt right away. And now these brand new pods I got have brown liquid in them when it’s normally clear. Something is off with them and I will probably be switching
Reply from NJOY2022-08-04
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I've been using this vape product since it came out just recently I've been getting classic tobacco now there some how mixing menthol in with it tastes really nasty and store won't trade for different pack or refund so stuck wasting money if it continues I'm switching
Reply from NJOY2022-07-26
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I've used these for 3+years and this year ive had nothing but issues. They have this weird taste. I already contacted support once but they offered me like half of what I paid for the nasty pods. Ive spent hundreds of dollars on bad packs and it's so annoying. Why are yhall not fixing this issue?!?!?!?!
Reply from NJOY2022-07-01
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
I've been using Njoy pods for 3 years now. For about the last 6 months about half of the Njoy pods taste burnt. Bought some classic tobacco pods this morning and both taste like menthol. Don't waste your money. I'll be switching brands after this.
Reply from NJOY2022-06-28
Thank you for reaching out. Please contact our friendly Customer Service team online, by email at [email protected], or by phone at 1-833-ASK-NJOY for assistance or to provide feedback.
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