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Home & Garden

northlineexpress.com

ClaimedCollecting reviews

200 reviews

4.2200 reviews
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About northlineexpress.com

Data updated
Website
northlineexpress.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
7 reviews
Replies to negative
84% (31/37)
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About this business

We offer top quality indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!

Is northlineexpress.com legit?

northlineexpress.com (northlineexpress.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 84% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

B
Brad L.United States · 3 reviews · Verified · Experienced 2025-06-09 ·

Arrived on time and the product is of…

Arrived on time and the product is of good quality and fit is as expected.

Reply from northlineexpress.com2025-07-09

We are thrilled to learn that your item arrived on time and met your quality expectations! Your satisfaction is our top priority, and we appreciate your feedback.

T
Tim SullivanUnited States · 1 review · Verified · Experienced 2025-05-25 ·

Great customer service

Reply from northlineexpress.com2025-07-09

We are delighted to hear that our customer service team met your expectations! Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience with us.

S
SnowshoeUnited States · 3 reviews · Verified · Experienced 2025-05-27 ·

Excellent product! Have used for years! But you need to package better for shipping!

I use this hearth & stove cleaner every day to dampen a paper towel with it and dip it in fine ash from my wood burning fireplace to clean the ceramic glass on the doors. Vcombination works perfectly! Sometimes if buildup is light I don't need the addition of ash. I gave 4 stars because it wasn't packaged well enough and arrived with a slight leak in the shipping box due to a broken seal. There was insufficient packaging material to hold the jugs in place so they wouldn't roll around in the too big of a box. This caused the screw cap to come off and the seal to break. Fortunately very little leaked out so did not need to be reimbursed. You need to package better so gallon jugs are secure.

Reply from northlineexpress.com2025-07-09

Thank you for your feedback regarding the recent issue with your item leaking. We sincerely apologize for this inconvenience and will ensure that our shipping department is made aware of the situation to prevent it from happening again in the future.

R
Raymond WilsonUnited States · 1 review · Verified · Experienced 2025-06-08 ·

Great product

Great product, great price, and fast shipping!

Reply from northlineexpress.com2025-07-09

We are thrilled to hear that you are satisfied with the price, the product, and the fast shipping! Your feedback means a lot to us, and it's wonderful to know that we met your expectations.

R
Richard PorterUnited States · 2 reviews · Verified · Experienced 2025-06-07 ·

Fast Response

Fast Response, quality product, mosquitos gone!

Reply from northlineexpress.com2025-07-09

We are pleased to hear that the product met your expectations! It's wonderful to know that the mosquitoes are gone.

J
Joy MooreUnited States · 1 review · Verified · Experienced 2025-06-09 ·

Just what they said it was

Just what they said it was. It works perfectly. It came sooner than they said it would. A great experience.!

Reply from northlineexpress.com2025-07-09

We are pleased to hear that the product met your expectations and that your order arrived in a timely manner. Your satisfaction is our priority, and we appreciate you taking the time to share your experience with us.

G
Gennaro NapolitanoUnited States · 1 review · Verified · Experienced 2025-06-09 ·

Product was nicely packaged and on…

Product was nicely packaged and on time! Thank you!

Reply from northlineexpress.com2025-07-09

We are pleased to hear that your product was packaged well and arrived on time. Your satisfaction is our top priority, and feedback like yours helps us continue to improve our services.

G
Greg AddingtonUnited States · 2 reviews · Verified · Experienced 2025-05-24 ·

Best price

Best price! Product as advertised!

Reply from northlineexpress.com2025-07-09

We are pleased to hear that you are happy with the price and the product. Your satisfaction is our top priority, and it’s always great to receive positive feedback from our valued customers.

S
Susan FarberUnited States · 4 reviews · Verified · Experienced 2025-05-25 ·

Beautiful product

Beautiful product! Arrived on time!

Reply from northlineexpress.com2025-07-09

We are pleased to hear that you are happy with the product and that your order arrived on time. Customer satisfaction is our top priority, and it’s great to know that we met your expectations.

M
Mariko SUnited States · 1 review · Verified · Experienced 2025-05-24 ·

Great price and free shipping!

You gave me free shipping and my order arrived very quickly and was exactly what I needed. It was also discounted and I love a sale!

Reply from northlineexpress.com2025-07-09

We are thrilled to hear that you are satisfied with the price, the product, and the fast shipping! Your feedback means a lot to us, and it's wonderful to know that we met your expectations.

Heidi FugeUnited States · 3 reviews · Verified · Experienced 2025-05-24 ·

The item came quickly

The item came quickly, is exactly as depicted and was about 50% less than other online suppliers.

Reply from northlineexpress.com2025-07-09

We are pleased to hear that you are happy with the price and the product. Your satisfaction is our top priority, and it’s always great to receive positive feedback from our valued customers.

M
Matt BrouwerUnited States · 1 review · Verified · Experienced 2025-05-23 ·

Awesome experience

Awesome experience. Had a product that was damaged during shipping and they took care of it immediately. Extremely happy!

Reply from northlineexpress.com2025-07-09

We are pleased to hear that our customer service team was able to assist you with your damaged order and got everything taken care of.

R
RUTHUnited States · 2 reviews · Verified · Experienced 2025-04-10 ·

They were helpful in helping me choose…

They were helpful in helping me choose the right item for me. It came quickly and works perfect for the space I have!

Reply from northlineexpress.com2025-07-09

Thank you for your order! We are pleased to hear that our customer service staff has been helpful and that your order shipped and arrived on time.

P
Pedro MoralesUnited States · 10 reviews · Verified · Experienced 2025-05-21 ·

Excellent quality there’s more longer…

Excellent quality there’s more longer than I thought and for consequences more safety.

Reply from northlineexpress.com2025-07-09

We are delighted to hear that you are happy with the fireplace matches! Your satisfaction is our top priority, and it's wonderful to know that our product met your expectations.

S
Samer AbrahamUnited States · 1 review · Verified · Experienced 2025-06-02 ·

Never arrived

Reply from northlineexpress.com2025-07-08

We do apologize for the inconvenience regarding the backorder item. We have processed the cancellation of your order and voided the authorization. Additionally, please note that we have left a voicemail for you with further details regarding this matter.

c
charles mc.United States · 1 review · Verified · Experienced 2025-06-03 ·

No issues smooth process and great delivery

Smooth process ordering quick delivery in great product.

Reply from northlineexpress.com2025-07-09

We are pleased to hear that you are happy with the product and that your order arrived on time. Customer satisfaction is our top priority, and it’s great to know that we met your expectations.

B
BobbieUnited States · 2 reviews · Verified · Experienced 2025-05-19 ·

Does not do the job at all.

Took quite a long time to get the product (mosquito electronic trap), and now that it's been working for a few weeks, I realize what a mistake I made buying it. Doesn't work nearly as well as a smaller cheaper model and that one only works soso. Would not recommend

Reply from northlineexpress.com2025-07-09

We are sorry to hear you are not happy with your purchase. We have tried reaching out by phone and email.

U
UnhappyUnited States · 1 review · Verified · Experienced 2025-05-18 ·

The product was damaged in shipping and…

The product was damaged in shipping and half of the contents spilled and was unusable. There was no packaging in the box to protect the product in shipping.

Reply from northlineexpress.com2025-07-07

We do apologize, the item arrived damaged we will file a claim with the carry and will be reaching out to you.

J
JustAnswer CustomerUnited States · 4 reviews · Verified · Experienced 2025-06-01 ·

fireplace rug

I had searched for the rug I needed and found it on Northline Express. Great customer service and fast shipping. I am very happy!!!

Reply from northlineexpress.com2025-07-09

Thank you for your order! We are pleased to hear that our customer service staff has been helpful and that your order shipped and arrived on time.

Gail AmbroseUnited States · 2 reviews · Verified · Experienced 2025-05-16 ·

Easy to order.,great customer service…

Easy to order.,great customer service and fast delivery. Exactly as pictured. Easy peasy.

Reply from northlineexpress.com2025-07-09

Thank you for your order! We are pleased to hear that our customer service staff has been helpful and that your order shipped and arrived on time. Your satisfaction is important to us, and we always strive to provide the best experience possible.

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