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Is northlineexpress.com legit?
northlineexpress.com (northlineexpress.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 84% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-11.
Your catalog is very user friendly. Finding what I needed was easy. Response and delivery was quick. Thank You!
Reply from northlineexpress.com2025-07-09
We are pleased to hear that you find our site user-friendly and that you received your delivery quickly! Your feedback is incredibly valuable to us as we strive to provide the best possible service to our customers.
We are pleased to hear that you find our products fairly priced and that the delivery was made in a timely manner. Your satisfaction is our top priority, and we are glad to know we met your expectations.
Well for one they let me place an order for an item on back order, charged me, then later I found out the item wasn’t going to ship. The notification regarding this was filtered to my spam folder so I waited two weeks for my package. Then the website still showed the item and several others as available and they were not. maybe it was a fluke, and there’s nice people there. But it seems like a JV operation, poorly run. Customer service seemed very unapologetic.
Reply from northlineexpress.com2025-05-30
We sincerely apologize for the inconvenience caused by your order of an out of stock item. We understand how disappointing this can be.
Please rest assured that we are actively working to ensure our website is updated in a timely manner to reflect current stock availability. Your satisfaction is important to us, and we’re doing everything we can to improve our service.
We sincerely apologize for any inconvenience caused. With our free economy shipping option, please note that it may take 3-5 business days to process your order, followed by a transit time of 3-10 business days.
Disappointed that it took almost 10 days to arrive.
Reply from northlineexpress.com2025-05-30
We would like to sincerely apologize for the delay in processing and shipping your order.
We understand how important it is for you to receive your items in a timely manner, and we are doing everything we can to expedite the process.
Took a week and a half to get my order, thought it would be a little quicker
Reply from northlineexpress.com2025-05-30
We sincerely apologize for any inconvenience you may have experienced. Please remember that with our free economy shipping, it usually takes 1-3 business days to process your order.
We can confirm that your order was placed on April 27th and was shipped on May 1st. According to our tracking information, it shows that your order was delivered on May 5th.
If you have any further questions or need assistance, please feel free to reach out.
Delivery was on time, price was very good, item was package very nicely, item is received as it was described.
Reply from northlineexpress.com2025-05-19
Thank you for your review! We are pleased to hear that the delivery was made on time and that the package arrived without any damage. It's always our goal to meet our customers' expectations, and your satisfaction is very important to us.
The customer service. As a general contractor, it’s often times hard to find good customer service, but not here!! Even though my order was late, and then came damaged, Jennifer was amazing to work with. She was quick to respond to me and was quick to get onto the suppliers for he suppliers mistake. I will do work with them again.
Reply from northlineexpress.com2025-05-14
Thank you for your great review! We are thrilled to hear that Jennifer provided you with excellent customer service and responded quickly to address the issue at hand. Your satisfaction is our priority, and we appreciate your positive feedback.
Thank you for your review! We are pleased to hear that you found our service to be great. Your feedback is very important to us, and it helps us continue to improve and provide the best experience possible.
Thank you for your review! We are pleased to hear that your order arrived promptly. Your satisfaction is our top priority, and we appreciate your support.
The fact that my driver delivered him right to my door, I think that’s this absolutely fantastic
Reply from northlineexpress.com2025-05-12
Thank you for your review! We are pleased to hear that you are happy with the delivery service. Your satisfaction is very important to us, and feedback like yours helps us continue to improve our service.