Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
Written by the business, not verified by us.NovaaLab LLC (novaalab.com) has a 4.6 out of 5 rating on OK.one, based on 212 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company and its wellness offerings. Customers frequently praise the exceptional quality of the items and note significant, rapid relief from persistent joint, back, and muscle pain. Consumers also deeply appreciate the highly responsive customer support team and the remarkably helpful guidance provided throughout their daily device usage. Some reviewers were not happy with order fulfillment, mentioning frustrating experiences like receiving completely empty packages and unhelpful service responses. A few other people also felt that managing returns, covering unexpected shipping costs, and resolving warranty claims were difficult to handle.
Auto-generated from all reviews of this business. For reference only.Product is great . Customer service was responsive. I thought shipping was a little slow .
Thank you for your feedback, Joe! We're so glad to hear you're enjoying the product and that you had a positive experience with our customer service. We also appreciate your comments about the shipping time and understand that waiting for an order can be frustrating. Your feedback is valuable and helps us continue improving our service.
Hi Carole! Thank you for your review! We're thrilled to hear that you're enjoying your device. Your support means a lot to us, and we're grateful that you chose NovaaLab for your wellness journey. If you ever have any questions or need assistance, our team is always here to help. Thank you again for being part of the NovaaLab community!
Quick and very helpful responses to my questions. Very supportive and excellent customer service!
Hi Carrie! Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our support team. Providing quick, helpful, and caring customer service is always our goal, and it's wonderful to know we were able to assist you. We truly appreciate your feedback and your support. If you ever have any questions or need assistance in the future, we're always here to help!
The device is great quality, and the effect was noticed right away. Twice daily 4-5 times a week has felt great..15 to 25 min at a time
Hi Sean! Thank you for your wonderful review! We're delighted to hear that you're enjoying the device and noticed positive effects so quickly. It's great to know that your routine of using it twice daily has been working well for you. We truly appreciate you sharing your experience, and we're grateful to be a part of your wellness journey. If you ever have any questions or need assistance, our customer support team is always here to help. Thank you for choosing NovaaLab!
Had a great experience! First, I got a pad for myself and then and got one for my father because he liked mine so much. The pads help a lot! Customer service is awesome! If there is an issue, they respond and resolve it immediately! Would recommend to anybody!
I absolutely LOVE my Novaa Glow Therapy Mask! It is so convenient and has been a favorite add to my skincare routine. It shipped and arrived so fast! I highly recommend this company!
Hi Jennifer! Thank you so much for your wonderful review! We're thrilled to hear that you love your Novaa Glow Therapy Mask and that it's become a favorite part of your skincare routine. It's also great to know your order arrived quickly and that you had a positive experience with our service. Your recommendation means so much to us, and we're truly grateful for your support. Thank you for choosing NovaaLab, and we wish you continued success on your skincare journey!
Quick response to help me with my brand new unit, and they were highly receptive to possibly replacing my suspected problematic unit. When I finally figured out how to turn unit on properly,…suddenly no more problem! All was good.
Hi Michelle! Thank you so much for taking the time to share your experience! We're glad we could jump in quickly to help when you reached out. Don't worry at all; new gadgets have a way of keeping us on our toes sometimes! We are thrilled to hear everything is working smoothly now and that your new unit is performing as it should. Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Wishing you healthier days ahead!
I had a defective cord for my knee wrap and one was quickly sent out to me. But the most impressive part was how quickly someone got back to me. That is great customer service!
Thank you for your kind feedback, Bette! We truly appreciate you taking the time to share your experience. We're sorry you initially received a defective cord for your Novaa Ultra Knee, but we're glad we could quickly send a replacement. It's especially wonderful to hear that our prompt response stood out to you. Wishing you continued health, happiness, and wellness.
First off the website and reviews of others using Novaa Lab products helped me to determine if I thought it would help me as well. The option for a 3 year warranty says a lot. The customer service have e mailed me to make sure any questions I might have were answered. It's been about 2 weeks and so far I love the multipurpose infra red light pad. It arrived on time and was dropped off at my door.
Hi Reginald! Thank you so much for sharing your experience! We're thrilled to hear that our website, customer reviews, and the optional warranty extension helped give you confidence in choosing NovaaLab. It's also wonderful to know that your Novaa Light Pad arrived on time and that you're already loving its versatility after just two weeks of use. Providing responsive customer support and high-quality products is very important to us, so we're especially happy to hear that our team was able to answer your questions along the way. Thank you for choosing NovaaLab and for taking the time to leave such a thoughtful review. We wish you continued success with your therapy and look forward to supporting you whenever you need us!
First of all, I was not given grace to honor the #Warranty on the face mask —it was only a month past the warranty date when i reported issue which had occurred earlier however I had a major operation and illness during that time and since. Secondly, they’ve sent me two replacements and neither of them work on the face mask! The first one neither lit up the face mask nor did the operation of the controller itself work! The second one m, I just received, the controller shows the operation, but it doesn’t light up the face mask! I sent this information an email on Sunday evening! They look just like the original one yet do not function! Something is definitely amiss. I hope my review will cause a positive reaction to supply me with a controller need inorder to use the face mask! Christine Andrews
Hi Christine! Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced with your Novaa Glow Therapy Mask and the replacement controllers. We understand how disappointing it must be to receive replacement parts that do not appear to resolve the issue, especially after the time and effort you've already invested in troubleshooting. Please know that we will be reaching out to you by email shortly to review your case in detail and work with you toward a resolution. We appreciate your patience and the opportunity to assist further. Thank you for bringing this matter to our attention.
The battery pack on my Novaa back pad malfunctioned after nearly a month of use. I was sent an entirely new set of equipment. I am totally satisfied with NovaaLab's responsiveness to my issue.
Hi Rebecca! Thank you so much for sharing your experience! We're sorry to hear that you encountered an issue with the battery pack, but we're very glad that our team was able to assist and provide a replacement promptly. Customer satisfaction is extremely important to us, and we're delighted to know that you were pleased with the resolution and our responsiveness. Your trust and support mean a lot to us. Thank you for choosing NovaaLab, and we wish you continued success with your treatments and many more comfortable sessions ahead!
I was looking for a red light therapy pad that didn't have a plastic cover over the lights. The NovaaLab pad was just right. I've also just finished chemotherapy for colon cancer and wanted a red light therapy pad to help recovery and regain my fitness for track cycling.
Hi Charlotte! Thank you for sharing your experience and for choosing NovaaLab. We're glad to hear that our Novaa Deep Healing Pad XL was the right fit for what you were looking for. We know how important it is to find a product that meets your specific preferences and needs. Congratulations on completing your chemotherapy treatment. We wish you all the best in your recovery journey and as you work toward regaining your fitness for track cycling. It's inspiring to hear about your determination and commitment to getting back to the activities you enjoy. Thank you for trusting NovaaLab to be part of your wellness routine. We truly appreciate your support and wish you continued strength, recovery, and success in your cycling goals!
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