For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Beauty & Well-being

NovaaLab LLC

ClaimedCollecting reviews

212 reviews

4.6212 reviews
Write a review

About NovaaLab LLC

Data updated
Website
novaalab.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
212 reviews
Replies to negative
100% (13/13)
Do you own NovaaLab LLC? Claim this profile for free and start replying to reviews.

About this business

Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.

Written by the business, not verified by us.

Is NovaaLab LLC legit?

NovaaLab LLC (novaalab.com) has a 4.6 out of 5 rating on OK.one, based on 212 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company and its wellness offerings. Customers frequently praise the exceptional quality of the items and note significant, rapid relief from persistent joint, back, and muscle pain. Consumers also deeply appreciate the highly responsive customer support team and the remarkably helpful guidance provided throughout their daily device usage. Some reviewers were not happy with order fulfillment, mentioning frustrating experiences like receiving completely empty packages and unhelpful service responses. A few other people also felt that managing returns, covering unexpected shipping costs, and resolving warranty claims were difficult to handle.

Auto-generated from all reviews of this business. For reference only.

What people say

L
LAB · 9 reviews · Verified · Experienced 2026-07-08 ·

I am a red light devotee and have seen…

I am a red light devotee and have seen first hand many beneficial results over the past four years. As I recently took the smaller pad on vacation, gave it to my sister after she fell hurting her leg on a malfunctioning escalator, I then needed another one for myself. Cannot be without the red light!

Reply from NovaaLab LLC2026-07-28

Thank you so much for sharing your experience with us! We're truly grateful to hear how much red light therapy has become a part of your routine and that you've found it helpful over the years. It’s wonderful to know that your Novaa light pad was able to support your sister after her injury, and we appreciate you choosing NovaaLab again so you can continue your own wellness journey. Thank you for your continued trust and support. We’re so happy to have you as part of the NovaaLab community!

C
Christie N. · 1 review · Verified · Experienced 2026-07-08 ·

The device arrived within a week

The device arrived within a week. Easy to use and I noticed a decrease in pain within a week after using it daily. I had to contact Novalab with a question and they responded within an hour of leaving a voicemail. I would highly recommend their device and company.

Reply from NovaaLab LLC2026-07-28

Hi Christie! Thank you for the wonderful review! We’re delighted that the device is giving you daily relief and that our support team made a great impression. We appreciate your recommendation and are always here if you need anything else! Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!

M
Monika · 6 reviews · Verified · Experienced 2026-07-15 ·

BACK PAIN RELIEF

I purchased a belt for a friend who suffers from chronic lower pain back. He used the device religiously 20mins daily. He found his pains are much less severe and is able to walk with greater comfort.

Reply from NovaaLab LLC2026-07-28

Hi Monika! Thank you so much for sharing this! Hearing that your friend is experiencing less pain and walking with greater comfort truly makes our day. It sounds like they’ve been super consistent with their daily 20-minute sessions, and consistency really makes all the difference. Thank you for being such a thoughtful friend and for giving us the chance to help! Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you and your friend continued success, great results, and lasting wellness ahead!

J
Jean HELD · 2 reviews · Verified · Experienced 2026-06-26 ·

I am not sure that I love your product…

I am not sure that I love your product yet or not. My husband & I both have gum recession. A friend recommended your product to decrease gum disease & improve the deep pockets. We'll see at the next dentist appointment. I may see some teeth whitening but again I am not sure. What effects are you interested in knowing tht we are seeing?

Reply from NovaaLab LLC2026-07-27

Thank you for sharing your experience with us! We truly appreciate your feedback. It's completely understandable that you're still evaluating the results. Improvements in gum health, such as reduced inflammation, healthier gums, and support for deep periodontal pockets, can take some time and may be best assessed during your next dental check-up. Your feedback is incredibly valuable to us and helps us better understand how our products are performing for our customers. We look forward to hearing about your results after your next dentist appointment!

C
Customer · 6 reviews · Verified · Experienced 2026-07-25 ·

At first I thought red light was a…

At first I thought red light was a gimmick. Did a lot of research to find out that there are a lot of gimmicks out there but NovasLab does not manufacture one of them. I have 5 of their products: facial, oral, flashlight style, hand-held (6-10 lights-don’t remember exactly because I leave it at the barn to use on my horse when his leg legs are sore) and the rectangular pad. I use each one of them faithfully and consistently see results: grow more and healthier hair, have whiter teeth and less gum issues, can easily ease the pain in my shoulder and neck with the pad, can see results in my horse when I use the handheld on his foot or leg, and can instantly stop a bruise from growing with the flashlight style when I shut my finger in the door and use it immediately never developed a bruise. Have brought at least eight other users into the Novaalab family and none of us regret it.

Reply from NovaaLab LLC2026-07-27

Hi Sheryl! Messages like yours mean the world to our team! Thank you so much for taking the time to share your experience with us. When you start skeptical and end up with 5 different devices and even use them on your horse, that is the highest compliment we could ever receive! You are absolutely right that there is a lot of noise and underpowered "gimmicks" in the red light market, which is why we work so hard to make sure our devices deliver real, noticeable results. Hearing about your results across the board, from healthier hair and oral care to quick injury relief (saving that finger from a nasty bruise is amazing!) is so rewarding. And knowing it’s helping keep your horse comfortable at the barn is just the icing on the cake! 🐴✨ Thank you for being such a wonderful part of the NovaaLab family and for spreading the word to eight other people. Word of mouth from genuine users like you is everything to us. Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!

C
Catherine Altobelli · 1 review · Verified · Experienced 2026-07-06 ·

Excellent customer service they stand…

Excellent customer service they stand behind their product very prompt and responding

Reply from NovaaLab LLC2026-07-27

Hi Catherine! Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our customer service. Standing behind our products and providing prompt, helpful support is very important to us, and we're glad we could assist you. We truly appreciate your feedback and your support. If you ever need anything in the future, we're always here to help!

A
Andrea H · 10 reviews · Experienced 2026-07-25 ·

Not Best Customer Service

WASTE OF MY MONEY, MY TIME. BUYER BEWARE HERE!! Straight out of the box, THE BATTERY on SO MANY REVIEWS on this item IS THE CONTINUAL PROBLEM. You would think if this company cared, AT ALL, they would have fixed this ongoing issue long ago. BUT NO. IT'S STILL A PROBLEM. I bought the Novaa Oral Care Pro that needed to 1st be charged. The handheld battery was suppose to show battery was actively charging by indicating with the battery icon going from empty to full, over and over. Instructions say it takes 35 hours. My battery/controller stopped indicating it was still charging shortly after I started charging it. I wrote Novaa & they are trying to force me to keep this item--not return it. They refuse to pay for return shipping. I have no trust here. But, hey, they shipped it within 3 days of ordering it.

Reply from NovaaLab LLC2026-07-27

Hi Andrea! We're very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the experience we want any of our customers to have. We'd really like the opportunity to look into this and help resolve the issue for you. Please contact us at [email protected] and our support team will review everything promptly and work with you to find the best solution.

M
Me Wells · 1 review · Verified · Experienced 2026-07-08 ·

I have been using the Novaalab LLC RLT…

I have been using the Novaalab LLC RLT on my knees. I decided to get the one specifically for the knee. However, I have large legs. I had to fashion a Velcro strap to secure it around my leg when using.

Reply from NovaaLab LLC2026-07-27

Thank you so much for your kind words and for sharing your experience! We're delighted to hear that you've been benefiting from the NovaaLab Red Light Therapy device and decided to purchase the Novaa Knee Ultra. Regarding the fit, no worries—we'd be happy to help. We'll be reaching out to you via email shortly to assist you with the sizing concern and discuss a solution to help make the device more comfortable to use. Thank you again for your support, and we look forward to assisting you further!

B
Bobby · 1 review · Verified · Experienced 2026-07-08 ·

Happy with my purchase

Happy with my purchase, it seems to be well made, good quality, from time of purchase to delivery was easy & fast.

Reply from NovaaLab LLC2026-07-27

Thank you so much for your wonderful feedback! We're delighted to hear that you're happy with your purchase and that you found the product to be well-made and of good quality. It's also great to know that your ordering and delivery experience was smooth and fast. We truly appreciate your support and are grateful to have you as part of the NovaaLab community. If you ever need anything, please don't hesitate to reach out. Enjoy your device, and thank you again!

M
Michelle Sanders · 3 reviews · Verified · Experienced 2026-07-08 ·

My knee wrap has really helped to…

My knee wrap has really helped to decrease my knee pain and inflammation. It used to be achy, stiff and tight. I had pain at night. Now it is much better!

Reply from NovaaLab LLC2026-07-27

Thank you for sharing your experience with us, Michelle. We’re so glad to hear that your Novaa Light Pad has helped reduce your pain and inflammation, and that you’re feeling better with less stiffness and discomfort. We truly appreciate your feedback and are happy to know the product is making a positive difference. Wishing you continued health, happiness, and wellness.

R
Richard Perfrement · 1 review · Verified · Experienced 2026-07-08 ·

Difficult question answered

I asked a difficult question and received an honest answer. Much appreciated. In reference to my question I want you to know that I shall continue experimenting on my own and in no way will I hold you or your company accountable or responsible for my actions or outcome. I know the red light therapy is beneficial and thank you for your response.

Reply from NovaaLab LLC2026-07-27

Thank you for your thoughtful message and kind words, Richard. We truly appreciate your understanding and are glad our response was helpful. We're grateful for your trust in our products. If you have any questions in the future, please don't hesitate to reach out. Wishing you continued health, happiness, and wellness.

S
Scott Manning · 2 reviews · Verified · Experienced 2026-07-15 ·

I’ve been extremely impressed with my…

I’ve been extremely impressed with my Novaalab red light therapy pad. I started using it to help with recovery, and it’s become an important part of my daily routine. Since using it consistently, I’ve experienced better sleep, noticeably lower pain levels, and much faster recovery after long runs and cycling rides. I feel less sore, recover more quickly, and am able to get back to training feeling refreshed. The results have been impressive enough that I recommended one to my dad, who was initially very skeptical. After hearing about my experience, he decided to order one to help with his chronic back pain and neuropathy. That’s probably the best endorsement I can give—I’m confident enough in the product to recommend it to my own family. The pad is well-built, easy to use, and has exceeded my expectations. If you’re looking for a natural way to support recovery, improve sleep, or help manage everyday aches and pains, I highly recommend Novaalab.

Reply from NovaaLab LLC2026-07-27

Thank you so much for sharing your wonderful experience with us! We're truly grateful for your kind words and thrilled to hear that the Novaa Light Pad has made such a positive impact on your recovery, sleep, and overall well-being. It means even more to know that you felt confident recommending it to your dad. Thank you for your trust and support—we sincerely appreciate it and are honored to be part of your wellness journey. Wishing you and your dad continued health and recovery!

B
Beth · 4 reviews · Verified · Experienced 2026-07-08 ·

Received on time

Received on time, no problems, works as stated, very happy with purchase.

Reply from NovaaLab LLC2026-07-28

Thank you so much for your wonderful feedback! We're delighted to hear that your order arrived on time, everything worked as expected, and that you're very happy with your purchase. Your satisfaction means a lot to us! Thank you for choosing NovaaLab. We truly appreciate your support, and if you ever need anything, we're always here to help.

j
judy rutt · 1 review · Verified · Experienced 2026-07-13 ·

I knew when i would receive my Nova…

I knew when i would receive my Nova light and they also sent me instructions on how to use the product right before I received it. Everything the company made easy for me. The product is also amazing. My back and shoulder had been hurting. After 2 days using the red light I felt relief .

Reply from NovaaLab LLC2026-07-26

Thank you for your feedback, Judy! We’re glad to hear you received information about your Novaa Light Pad delivery and the instructions for how to use it. We hope you enjoy your device and have a great experience using it. Wishing you continued health, happiness, and wellness.

k
karen · 7 reviews · Verified · Experienced 2026-07-07 ·

I love my NovaaLab infrared mat

I love my NovaaLab infrared mat. I use it everyday on my knees (20 minutes each) as a preventive measure & then also on additional body parts (I.e., back, shoulder) as needed. I used to get a baker’s cyst behind my knee; that would then throw off my opposing hip. Since using the NovaaLab mat, that hasn’t happened. It’s a daily habit now; i start off my day reading the news & sipping my coffee while using my device. My interactions with the NovaaLab customer support people have been outstanding. I’ve recommended the device to numerous friends who have also bought the device.

Reply from NovaaLab LLC2026-07-26

Hi Karen! Thank you so much for your wonderful review and for being such a valued member of the NovaaLab community! We're delighted to hear that your Novaa Light Pad has become part of your daily routine and that you've experienced such positive results. It's especially encouraging to know that you've been able to keep your baker's cyst from recurring and that your knees, hips, and other areas are benefiting from regular use. We love hearing how customers incorporate red light therapy into their everyday lives, and your morning routine of enjoying coffee and reading the news while using your device sounds like a great way to start the day! We're also incredibly grateful for your kind words about our customer support team and for recommending NovaaLab to your friends. Referrals from satisfied customers mean the world to us. Thank you again for your trust, support, and for taking the time to share your experience. We wish you continued health, comfort, and wellness!

N
Nick Connell · 7 reviews · Verified · Experienced 2026-07-07 ·

So far so good 👍

I’ve only been using it for a few weeks but it’s definitely been helping with the inflammation and stiffness in my knees. Easy to use and I get several 20 minute sessions before needing to recharge it

Reply from NovaaLab LLC2026-07-26

Hi Nick! Thank you for sharing your experience! We're delighted to hear that you've already noticed improvements in the inflammation and stiffness in your knees after just a few weeks of use. Consistency is key with red light therapy, and it's encouraging to know that the device has been easy to use and fits well into your routine. We're also glad you're finding the battery life convenient, allowing you to enjoy multiple sessions between charges. Thank you for choosing NovaaLab and for taking the time to leave a review. We wish you continued relief and wellness!

P
Pat Phillips · 4 reviews · Verified · Experienced 2026-07-14 ·

Fast delivery and a quality product

Fast delivery and a quality product. Easy to use my red light knee wrap and I’m already feeling less pain after a week of use. I’m so glad I invested in this.

Reply from NovaaLab LLC2026-07-26

Thank you for your amazing 5-star review, Patricia! We're thrilled to hear you're already experiencing less pain and finding your device easy to use. We truly appreciate your support and wish you continued success on your healing journey!

j
jim carlson · 1 review · Verified · Experienced 2026-07-07 ·

I received my unit and after charging…

I received my unit and after charging it, the lights on the mouth tray would not light. I emailed customer service, and they responded instantly and helped me correctly start the unit. Professional and kind service!

Reply from NovaaLab LLC2026-07-26

Thank you for your wonderful 5-star review, Jim! We're so glad our team was able to help you get your Novaa Oral Care Pro up and running. We truly appreciate your kind words and are always here if you need any further assistance. Wishing you continued comfort and great results ahead. Make it a great day as well!

L
Laurel · 6 reviews · Verified · Experienced 2026-07-07 ·

The device is sturdy and works well

The device is sturdy and works well. Too soon to say about results.

Reply from NovaaLab LLC2026-07-26

Hi Laurel! Thank you for your review! We're glad to hear that you're finding the device sturdy and easy to use. It's completely understandable that it's still a bit early to evaluate the results. Many customers find that consistent use over several weeks provides the best opportunity to experience the full benefits of red light therapy. We appreciate you giving NovaaLab a try and taking the time to share your initial impressions. We hope you'll continue to see positive results as you use the device, and we'd love to hear an update in the future! Thank you for your support!

S
Sharon · 2 reviews · Verified · Experienced 2026-07-14 ·

Great customer service

Great customer service. Love the product.

Reply from NovaaLab LLC2026-07-26

Hi Sharon! Thank you so much for your kind review! We're thrilled to hear that you've had a great experience with both our product and our customer service team. Providing high-quality red light therapy devices and exceptional support is what we strive for every day. Thank you for choosing NovaaLab and for taking the time to share your feedback. Your support means a lot to us!

People also looked at