Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
Written by the business, not verified by us.
Is NovaaLab LLC legit?
NovaaLab LLC (novaalab.com) has a 4.6 out of 5 rating on OK.one, based on 212 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company and its wellness offerings. Customers frequently praise the exceptional quality of the items and note significant, rapid relief from persistent joint, back, and muscle pain. Consumers also deeply appreciate the highly responsive customer support team and the remarkably helpful guidance provided throughout their daily device usage.
Some reviewers were not happy with order fulfillment, mentioning frustrating experiences like receiving completely empty packages and unhelpful service responses. A few other people also felt that managing returns, covering unexpected shipping costs, and resolving warranty claims were difficult to handle.
Auto-generated from all reviews of this business. For reference only.
Seems to be helping my knees, and fast delivery of the product
Reply from NovaaLab LLC2026-08-05
Thank you so much for your 5-star review, Larry! We're delighted to hear that your Novaalab device is helping your knees and that your order arrived quickly.
Your feedback means a lot to us, and we're grateful you chose NovaaLab to support your wellness journey. We hope you continue to experience great results, and if you ever have any questions, our team is always here to help. Wishing you continued relief and wellness!
Good product and persistent and capable customer service to solve any issues.
Reply from NovaaLab LLC2026-08-04
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with the product and that our customer service team was able to persistently work with you to resolve any issues. Your kind words truly mean a lot to us and encourage us to keep providing the best experience possible.
If you ever need anything in the future, please don't hesitate to reach out. We're always happy to help!
Thank you so much for your feedback! We're delighted to hear that the product is working as expected and that you found it easy to use. Your support means a great deal to us, and we're grateful you took the time to share your experience. Thank you for choosing NovaaLab, and we wish you continued success on your wellness journey!
J
Jill Waters · 1 review · Experienced 2026-08-03 ·
★★★★★
I have been using the face mask for…
I have been using the face mask for about 6 months and it seems like I could see a small improvement in my skin. I have been gentle with the mask and always stored it in the bag that came with it but it has suddenly stopped working. There is a charge in the battery but the lights wont come on. I expected a longer life from this product.
Reply from NovaaLab LLC2026-08-04
Thank you so much for taking the time to share your experience with us. We're glad to hear that you noticed improvements in your skin after using the Novaa Glow Mask. At the same time, we're very sorry to learn that it stopped working after six months, especially since you've taken such good care of it. We truly appreciate your honest feedback. It helps us continue improving both our products and our customer experience. Thank you for choosing NovaaLab and for sharing your journey with us.
M
Mike Smith · 1 review · Verified · Experienced 2026-07-23 ·
★★★★★
Very responsive and thoughtful customer…
Very responsive and thoughtful customer service
Reply from NovaaLab LLC2026-08-04
Thank you so much for your kind words! We're delighted to hear that you found our customer service responsive and thoughtful. Your feedback truly means a lot to us and motivates us to continue providing the best support possible.
If you ever need anything in the future, please don't hesitate to reach out. We're always happy to help! Have a wonderful day!
I had a great experience when I emailed the team with a problem I had with my red light device . The product was replaced immediately . Thank you
Reply from NovaaLab LLC2026-08-04
Thank you so much for your kind words, Wendy! We're delighted to hear that you had a great experience with our support team and that we were able to quickly resolve the issue by replacing your red light device. We truly appreciate your feedback and your support. It means a lot to us, and we're always here if you ever need anything. Wishing you continued health, happiness, and wellness.
Just what I was looking for! I'm a big guy so I have to get creative with the strap to use it for my shoulders. This product is well made, helps my chronic pain, and easy to use. I use it for my shoulders and my lower back.
Reply from NovaaLab LLC2026-08-03
Thank you so much for sharing your experience! We're so happy to hear that your Novaa Light Pad is helping with your chronic pain and that you're finding it useful for both your shoulders and lower back. We truly appreciate your support and thank you for choosing NovaaLab!
K
Kat · 2 reviews · Verified · Experienced 2026-07-22 ·
★★★★★
Love the Novaa Light Pad for Deep Healing
I first started using a red light pad 8 months ago another brand and wanted a reliable medical use pad for targeted areas and the one from Novaalab exceeds my expectations.
The instruction booklet that arrived with the pad is excellent. As soon as my order went thru for the Novaa Light Pad for Deep Healing they sent me informational emails about red light therapy. Nice customer service.
After using my new pad I will be ordering the larger pad from Novaalab.
Reply from NovaaLab LLC2026-08-04
Hi Kat!
Thank you so much for taking the time to share your review! We're thrilled to hear that the Novaa Light Pad is exceeding your expectations and that you found our guide and emails helpful. We work hard to ensure our customers feel supported from the moment they place an order, so your feedback means the world to our team. We look forward to welcoming you back when you're ready for the Novaa Deep Healing XL Pad!
Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!
L
Larry · 1 review · Experienced 2026-07-30 ·
★★★★★
Excellent customer service
I had purchased the Oral care pro. We had it for a little over two months, and it stopped charging. I tried different cables, different charging bricks, but the unit would not charge, or light up.
After contacting the company, the responded the next day. They asked me to try a few things that didn't work. They asked me two send a video showing the issue, and the charges I used to verify the device was not working. The next day they asked me to confirm my delivery address, and they would replace the unit.
All in all, it took less than ten minutes to resolve the issue, and send out a replacement. I had initially been a little concerned as I had read some negative comments concerning their customer service. I not only had no issues, but have to commend the agent who handled the exchange. He was extremely patient, and resolved the issue quickly. This turned out to be the best experience I ve had with customer service. I would without hesitation purchase again from VovaaLabs
Reply from NovaaLab LLC2026-08-03
Thank you so much for taking the time to share your experience! We're delighted to hear that our team was able to resolve the issue quickly and make the replacement process smooth for you. Your kind words about the support you received truly mean a lot to us. Thank you for your trust, your recommendation, and for choosing NovaaLab. We truly appreciate your support and are so glad we could provide a positive experience!
Excellent customer service. The new part was received in less than a week
Reply from NovaaLab LLC2026-08-03
Thank you so much for your wonderful feedback! We're delighted to hear that you received your replacement part in less than a week and that you had an excellent customer service experience. We truly appreciate your support and are grateful you took the time to share your experience. Thank you for choosing NovaaLab!
I ordered your red light belt in June, used it with real satisfaction for a month and the. Had to stop because the battery could not be recharged. I contacted your company 2weeks ago, videoed the problem as requested and, having spoken to a representative from your company, Was told the battery would be replaced. We have still not received it. Not good. If your warranties product fails, you need to find a way QUICKLY to get the faulty part to the customer.
Peregrine Whittlesey
Reply from NovaaLab LLC2026-08-04
We truly appreciate you taking the time to speak with us over the phone earlier to get this sorted out. Thank you so much for your patience with us, we are already actively working on getting your replacement part processed and shipped out to you as quickly as possible. We value your support and look forward to getting your device back up and running for you very soon.
T
Tom · 4 reviews · Verified · Experienced 2026-07-15 ·
★★★★★
Great unit
Fast shipping and much better than the Amazon unit we tried.
Reply from NovaaLab LLC2026-08-04
Hi Tom!
Thank you so much for taking the time to leave a review! We're thrilled to hear that your order arrived quickly and that you're enjoying the higher quality compared to your previous unit. Providing fast shipping and reliable, medical-grade products is our top priority. Thank you for choosing Novaalab!
Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Wishing you healthier days ahead!
i very seldom leave rewiews because when i buy something and it works thats what i paid for but this is important i did not purchase my unit for pain but for very serious neuropoty from day 1 ifelt heat and some releaf in my hands but nothing in my feet now 5 days in and i'm feeling warmth starting in my feet i could not be happier did not expect results this soon
Reply from NovaaLab LLC2026-08-04
Thank you so much for taking the time to leave this review! We are thrilled to hear that you experienced relief in your hands right away and are now starting to feel that encouraging warmth in your feet after just 5 days. Seeing progress that quickly is fantastic. We are so happy to be a part of your healing journey. Thank you for trusting NovaaLab, and please don't hesitate to reach out if you ever need anything as you continue your sessions!
I’ve purchased a few items from Novaa Labs. all have been delivered quickly! I particularly like the novaa light boot and am very hopeful that it will make a difference for my feet! I also purchased the grounding sheet as the cotton fabric is so much better than the plastic feeling sheets I purchased in the past.
Reply from NovaaLab LLC2026-08-02
Hi Nancy! Thank you so much for your wonderful review and for being a valued repeat customer! We're delighted to hear that your orders have arrived quickly and that you're enjoying your Novaa Light Boot and Novaa Grounding Sheet. We hope the Light Boot provides the support you're looking for, and we're glad you're enjoying the comfort of our cotton grounding sheet. Thank you again for your trust and support—we truly appreciate it!
I cannot get anyone to get back to me about my return. I asked a few times via email.
Kelli Peters
Reply from NovaaLab LLC2026-08-02
Hi Kelli! Thank you for your feedback, and we sincerely apologize for the frustration this has caused.
We've reviewed our messages and can confirm that we have responded to your email regarding the return process. If you haven't seen our reply, could you please check your inbox, as well as your spam or junk folder, in case the message was filtered there?
If you're still unable to locate our response, please reply to our latest email or contact us again, and we'll be happy to resend the information and assist you further.
I was referred to the brand by a friend who was recovering from an injury. I decided to try it for a nagging knee and I have been very happy so far. I asked customer service some question on the frequency use and received a response very quickly. Great so far!
Reply from NovaaLab LLC2026-08-02
Hi Joseph! Thank you for sharing your experience! We're honored that a friend's recommendation led you to NovaaLab. It's wonderful to hear that you've been happy with your device so far and that it's helping support your knee wellness journey.
We're also glad our customer support team was able to answer your questions quickly. Providing helpful guidance is very important to us.
Thank you for your support, and we wish you continued success with your therapy!
I have 2 red light for my knee.
Originally bought an inexpensive flat one from Amazon. I just wanted to try it. It worked great. So I thought I’d buy your product because it is designed to go over the knee area.
The problem is, there are NO lights where ever the stitching is to create the product shape. Really bad end product. Total wast of my money. Wished I hadn’t purchased it.
Reply from NovaaLab LLC2026-08-02
Thank you for sharing your feedback, Yvonne! We’re sorry to hear that the knee device did not meet your expectations. We understand how disappointing this must be, especially after having a positive experience with another red light device. We appreciate you sharing your concerns about the light coverage and product design. We’d like to clarify that our devices are backed by a 60-day return policy.
We encourage you to continue trying the Novaa Knee Ultra and see if it works well for your needs. If you decide that it’s not the right fit, you may request a return within the 60-day return period. Please reach out to our support team at [email protected] with your order details, and we’ll be happy to help.
I have been using this device every night for 3 weeks, in the very same area. It sooths me so I can sleep. Last night I added a second area and hope for similar results.
Reply from NovaaLab LLC2026-08-02
Thank you for sharing your experience with us, Sarah! We're glad to hear that the Novaa Light Pad has become a soothing part of your nightly routine and that you’re enjoying using it. We appreciate your feedback and hope you continue to find it helpful. Please let us know if you have any questions. Wishing you continued health, happiness, and wellness.
The product is exactly what was described and I immediately felt a difference. I’m very happy with the purchase. I had an issue with sizing and when I emailed the company they contacted me back the same day and immediately shipped out a Velcro strap to help with the sizing issue. I plan on purchasing other units.
Reply from NovaaLab LLC2026-08-02
Hi Nadine! Thank you so much for your wonderful review! We're delighted to hear that you noticed a difference right away and that you're happy with your purchase.
We're also glad our support team was able to quickly help with the sizing issue by sending a Velcro strap. Providing prompt support is very important to us.
Thank you for your trust and support. We look forward to helping you again when you're ready to add to your NovaaLab collection!
I researched and researched best at home red light for my knee pain. chatGPT helped too. Novaa knee wrap met all the criteria that was recommended and when it was discounted a little, I ordered and I am very happy so far. Doesn't work overnight, but after two weeks, The pain has subsided maybe 60-70%. I got the kneewrap.
Reply from NovaaLab LLC2026-08-01
Hi Linda! Thank you for sharing your experience! We're delighted to hear that your research led you to the Novaa Knee Ultra and that you've already noticed a significant reduction in your knee pain after just two weeks of use. Consistency is key with red light therapy, and it's wonderful to know you're seeing encouraging results. We truly appreciate your support and wish you continued progress on your healing journey!
CuraYou
HealRay
Lumyhealth
Kineon Labs
Nuvio Recovery
hoogahealth.com
Mito Red Light (USA)
Megelin