Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
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Is NovaaLab LLC legit?
NovaaLab LLC (novaalab.com) has a 4.6 out of 5 rating on OK.one, based on 212 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company and its wellness offerings. Customers frequently praise the exceptional quality of the items and note significant, rapid relief from persistent joint, back, and muscle pain. Consumers also deeply appreciate the highly responsive customer support team and the remarkably helpful guidance provided throughout their daily device usage.
Some reviewers were not happy with order fulfillment, mentioning frustrating experiences like receiving completely empty packages and unhelpful service responses. A few other people also felt that managing returns, covering unexpected shipping costs, and resolving warranty claims were difficult to handle.
Auto-generated from all reviews of this business. For reference only.
The company was very professional and helpful when placing my order .
Nova light works well and is a great therapy tool.
Reply from NovaaLab LLC2026-08-14
Hi Lucy! Thank you so much for your kind review!
We're delighted to hear that you had a positive experience with our team and found the ordering process smooth and helpful. It's also wonderful to know that your Novaa Light Pad is working well and has become a valuable part of your wellness routine.
We truly appreciate your support and thank you for choosing NovaaLab. Wishing you continued success with your therapy!
Your products are great, except for the batteries & cables, they suck!! I've had 2 replacement ones already & now I have 2 more that don't work! You really need someone in your R&D dept to look into this!! BTW, I need 2 more new batteries. Same problems are before!!
Tracey
Reply from NovaaLab LLC2026-08-13
Hi Tracey, thank you for your honest feedback and for your continued support. We’re sorry to hear you’ve experienced repeated issues with the batteries and cables.
We understand your frustration and will make sure your feedback is shared with our team for further review. Your patience is highly appreciated.
Everything from placing order and receiving it within a timely manner and perfect condition.
I also love the fit of the mouthpiece. Very comfortable
Reply from NovaaLab LLC2026-08-13
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that everything went smoothly, from placing your order to receiving it promptly and in perfect condition. It’s also great to know that you’re enjoying the fit of the mouthpiece and find it comfortable to use. We truly appreciate you taking the time to share your experience with us, and we hope you continue to enjoy your Novaa Oral Care Pro!
Thank you so much for your kind feedback! We’re happy to hear that you had a great experience with our customer service and follow-up. We truly appreciate your support!
I’ve had several questions and customer service has been very responsive. I bought the pad which I’ve been using for a week or so. Sometimes I notice a difference and sometimes not so much.
I just ordered the knee and foot pieces so will give it a full effort for effectiveness before deciding if it is worth the investment. I’m thankful for their no-questions-asked 60 day refund.
Reply from NovaaLab LLC2026-08-13
Thank you so much for sharing your experience! We’re glad to hear that our customer service team has been responsive and helpful with your questions. We also appreciate you giving the Novaa Light Pad time and trying the Novaa Knee Ultra and Novaa Light Boot as well. Results can vary from person to person, so we encourage you to use the devices consistently and give yourself time to evaluate how they work for you.
We’re happy that our 60-day refund policy gives you peace of mind while you explore the products. Thank you for giving NovaaLab a full effort, and we hope you continue to have a positive experience!
My light therapy belt suddenly quit…working except for three rows
My light therapy belt suddenly quit lighting all the rows except for three. I called and the customer service person confirmed I was still under warrranty. She then asked for a photo of my belt showing the issue.She then emailed me the next day advising they were sending a new replacement. I recieved the same that week.
Reply from NovaaLab LLC2026-08-12
Thank you so much for sharing your experience, Steven! We’re sorry you experienced an issue with your Novaa Light Pad, but we’re glad our team was able to assist promptly and get your replacement sent out within the same week. We truly appreciate your patience and are happy we could make the process as smooth as possible. Thank you for choosing NovaaLab! Wishing you continued health, happiness, and wellness.
I have both the medium pad and the boot..The remote for the pad stopped working and their customer service was fantastic honoring the warranty and shipping a new one out right a way.
As far as their products they are great and help with stiffness, swelling and pain..
Highly recommend this company and their products
Reply from NovaaLab LLC2026-08-12
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you're enjoying both your Novaa Light Pad and Novaa Light Boot, and that they've been helping with stiffness, swelling, and pain. It's also wonderful to know that our customer service team was able to quickly assist with your remote replacement under warranty. We truly appreciate your kind words, continued support, and recommendation of NovaaLab and our products. We're so happy to have you as part of the NovaaLab community! Wishing you continued comfort and wellness!
We enjoy the Novaalab red light therapy pad and it is part of our daily regimen. The Novaalab staff has always been responsive, courtesy, and professional I all interactions we have had. Thank you for making a great product and offering such superior service.
Reply from NovaaLab LLC2026-08-12
Thank you so much for your wonderful feedback! We're truly delighted to hear that your Novaa Light Pad has become a valued part of your daily routine. It means so much to us to know that you're enjoying the product and that our team has consistently provided you with responsive, courteous, and professional support. Thank you for your continued trust and support of NovaaLab. We're so happy to have you as part of our community! Wishing you continued wellness and success on your journey!
I am amazed with the results so far. I definitely recommend getting this product
I got my order in a timely manner, and I really appreciated all the details about when I would start feeling relief and details on how to use the product. I really appreciated the follow up as well.
Reply from NovaaLab LLC2026-08-12
Hi Lisa! Thank you for your wonderful review!
We're delighted to hear that your order arrived promptly and that the information we provided helped you feel confident about using your device. We know that starting a new therapy can come with a lot of questions, so we're glad our guidance on usage and expected results was helpful.
It's also great to hear that you appreciated our follow-up support. Providing excellent customer care before, during, and after your purchase is very important to us.
Thank you for choosing NovaaLab, and we wish you continued success on your wellness journey!
Great customer service and superb product. quick shipping.
Reply from NovaaLab LLC2026-08-12
Hi Keith! Thank you so much for your wonderful review!
We're thrilled to hear that you had a great experience with our customer service, enjoyed the product, and received your order quickly. Providing high-quality products and excellent support is what we strive for every day.
We truly appreciate your support and thank you for choosing NovaaLab. Wishing you continued success on your wellness journey!
I love this product. It sure helps when I’m having a bad day physically. I had an issue with my product and reached out to customer service. Customer service was very helpful very friendly and quick to correcting the problem.
Reply from NovaaLab LLC2026-08-12
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that the product has been helpful for you, especially on those more challenging days.
We’re also glad our customer service team was able to assist you quickly and make things right. Your kind words mean a lot to us! Thank you for being part of the NovaaLab community!
The device actually works! I was skeptical but I felt like I needed to try something new. I have noticed a slight improvement in my gums after 10 days of daily use. Most importantly it is noticably relieving both my tooth sensitivity and pain. The mouthpiece is comfortable and easy to use. I started at 10 minutes a day for 7 days but increased to 15 minutes daily on the 8th day. NovaaLab delivered quickly. I highly recommend this product especially if you suffer from tooth pain like me!
Reply from NovaaLab LLC2026-08-12
Thank you so much for sharing your experience! We’re thrilled to hear that the Novoral Care Pro has been comfortable and easy to use, and that you’ve noticed an improvement in your gum comfort, tooth sensitivity, and pain.
We truly appreciate you giving the device a chance despite being skeptical at first. Your detailed feedback about your daily routine is also incredibly helpful and valuable to us. Thank you for your recommendation and for being part of the NovaaLab community!
Hi Rebecca! Thank you for your review!
We're delighted to hear that you love the product. Knowing that our products are making a positive difference for our customers is what motivates us every day.
We truly appreciate your support and thank you for choosing NovaaLab. Wishing you continued success on your wellness journey!
I have enjoyed using NOVAALAB red light therapy for most of this year. I am impressed that their attention to any issue that I have a question on or a problem with. Their patience in coming to a resolution is very impressive and convinces me that they are very customer oriented. I am happy to do business with a company with this level of sincerity to serve the customer
Reply from NovaaLab LLC2026-08-11
Thank you so much for sharing your wonderful experience with us! We're truly grateful to hear that you've been enjoying your NovaaLab red light therapy and that our team has been able to provide the support and patience you've needed whenever you've had a question or concern. Your kind words about our commitment to customer service mean a great deal to us. We're so happy to have earned your trust and to have you as part of the NovaaLab community. Thank you again for your continued support and for choosing NovaaLab!
I’ve been very pleased with the products and the service from NovaaLab. I have 4 of their red light products and they work very well. I did have one product, the small pad, that had a controller that stopped working after about 8 months. Customer service got back to me promptly to send me a replacement.
Reply from NovaaLab LLC2026-08-11
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you're pleased with your NovaaLab products and that you've had such positive results with your red light therapy devices. We're also glad to know that our customer service team was able to respond promptly and send a replacement when you experienced an issue with the controller. We truly appreciate your continued trust and support, especially as a customer with four of our red light therapy products. Thank you for choosing NovaaLab and for taking the time to share your feedback!
I ordered my oral care red light unit on the advice of my periodontist after receiving red light therapy to treat my highly inflamed gums. I have almost complete healing after only using my home unit for 1 week! No more pain and excessive bleeding! I received the unit faster than I anticipated. I Highly recommend Novaa for your red light therapy needs!!
Reply from NovaaLab LLC2026-08-11
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you're already noticing such positive changes after using your Novaa Oral Care Pro. It's wonderful to know that you've experienced less pain and bleeding and that your device arrived sooner than expected. We truly appreciate your trust in NovaaLab and your recommendation. Thank you for choosing us and for taking the time to share your experience with the community!
Thank you so much for your kind words, Margaret! We’re glad you’re happy with the product and our service. We truly appreciate your feedback! Wishing you continued health, happiness, and wellness.
So far everything is going good. I’ve been using my pad twice a day for 20 minutes and feel like it’s helping. My neck does not hurt as much and I’m sleeping better.
Reply from NovaaLab LLC2026-08-11
Thank you for sharing your experience with us, Cecil! We’re so glad to know the Novaa Light Pad has been helping and that you’re experiencing less neck discomfort and sleeping better. Wishing you continued health, happiness, and wellness.
The shipment came through quickly and I had lots of support from their customer service with tips and advice. So far the product is great I received it 5 days ago and am using it daily.
Reply from NovaaLab LLC2026-08-11
Thank you so much for sharing your experience, Lydia! We’re happy to hear your shipment arrived quickly and that our customer service team was able to support you with helpful tips and advice. We’re also glad you’re enjoying the product so far! We truly appreciate your feedback and support. Wishing you continued health, happiness, and wellness.
The mask I bought works perfectly and we had an issue with the controller which was promptly replaced!
Reply from NovaaLab LLC2026-08-12
Thank you so much for sharing your experience, Amy! We’re glad to hear that your Novaa Glow Therapy Mask is working perfectly and that we were able to promptly replace the controller. We truly appreciate your patience and support! Wishing you continued health, happiness, and wellness.