Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
Written by the business, not verified by us.
Is NovaaLab LLC legit?
NovaaLab LLC (novaalab.com) has a 4.6 out of 5 rating on OK.one, based on 212 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company and its wellness offerings. Customers frequently praise the exceptional quality of the items and note significant, rapid relief from persistent joint, back, and muscle pain. Consumers also deeply appreciate the highly responsive customer support team and the remarkably helpful guidance provided throughout their daily device usage.
Some reviewers were not happy with order fulfillment, mentioning frustrating experiences like receiving completely empty packages and unhelpful service responses. A few other people also felt that managing returns, covering unexpected shipping costs, and resolving warranty claims were difficult to handle.
Auto-generated from all reviews of this business. For reference only.
The boot works well so far. I should have read further before ordering - I thought it was a pair of boots not just one. But that is my error..
Reply from NovaaLab LLC2026-08-18
Thank you so much for sharing your feedback! We’re glad to hear that the Novaa Light Boot has been working well for you so far. We completely understand the confusion, and we appreciate you pointing this out. The Novaa Light Boot is designed as a single boot, allowing you to treat one foot at a time.
Thank you for choosing NovaaLab, and we hope you continue to enjoy the benefits of your Novaa Light Boot!
I love the follow up and support as I go through the experience of using this device. Oftentimes one can feel lost in a new experience like this and it is nice to get assurances and guidance. And of course it helps that I am feeling a difference in my gums! The pain has decreased a bit and my gums seem stronger. I am excited to see the results in the coming weeks.
Reply from NovaaLab LLC2026-08-18
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you’re finding our follow-up and support helpful as you get familiar with your device. It’s especially encouraging to hear that you’re already noticing some positive changes, including less gum discomfort and that your gums feel stronger. We’re excited for you to continue your routine and see how things progress in the coming weeks!
We truly appreciate your trust in NovaaLab and are always here to support you throughout your experience.
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with both our products and customer service.
We truly appreciate your support and choosing NovaaLab. It means a lot to our team!
I had some questions about the product and they got back to me very fast.
Reply from NovaaLab LLC2026-08-18
Thank you so much for your feedback! We’re glad to hear that our team was able to answer your questions quickly and provide the assistance you needed.
We truly appreciate you choosing NovaaLab and taking the time to share your experience with us!
I have truly enjoyed the red light therapy mat. It has made such a difference with continued use. I use it twice a day on knees, back and neck. When I had trouble with the remote, my email was answered right away, and they sent me a new remote. I’m very active and have come to rely on this product.
Reply from NovaaLab LLC2026-08-19
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that the Novaa Light Pad has made such a positive difference with your continued use, especially for your knees, back, and neck.
We’re also glad that our team was able to quickly assist with the remote issue and send you a replacement. It’s wonderful to hear that the Novaa Light Pad has become such a helpful part of your active lifestyle. We truly appreciate your trust and support, and we’re grateful to have you as part of the NovaaLab community!
I'm only had this Nova red light therapy pad for a week but it's been amazing and my healing Journey on my leg I could not put pressure on 2 weeks ago and I've only been using this product for one week I am running around like a monkey on all fours again in my workouts to have that thing was actually incredible I was quite Blown Away by it and with the frequency thing with the HZ amazing thank you Nova lab I also have your red and blue light therapy with the mouth guard I for one have been really happy with that I've had it for 3 years it has helped heal my teeth plus keeping my minerals up so don't forget while you're doing this treatments with their equipment you have to help the process in other ways too by feeding your body right and putting the right minerals in it!!! ✌️🫶🏻✨️👽🍄💪🪃🔮☯️
Reply from NovaaLab LLC2026-08-17
Thank you so much for sharing your experience, Jeremy! We’re thrilled to hear that you’ve had such a positive experience with your Novaa Light Pad pad and Novaa Oral Care Pro. We truly appreciate your continued support over the past three years and your thoughtful reminder about supporting overall wellness. Wishing you continued progress on your healing journey!
Exceeded my expectations - I contacted the support team to see about getting a replacement case - they sent me the case as well as the mouth piece. Fantastic customer service!
Reply from NovaaLab LLC2026-08-17
Hi Pamela!
Thanks for your amazing review.
Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Wishing you healthier days ahead!
Novaalab is a wonderful product. You can never really be sure about online purchases. You can be sure about Novaalab. I have only been using for short while and already seeing good results. Quick and friendly service. Highly recommend.
Reply from NovaaLab LLC2026-08-17
Hi Kathy!
Thanks for your wonderful review. Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!
Knowledgeable, fast and efficient customer service.
Reply from NovaaLab LLC2026-08-17
Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback. We’re glad to hear that you found our customer service knowledgeable, fast, and efficient. We’re always here to help whenever you need us. Thank you again for your support, and we hope you continue to enjoy your NovaaLab products!
I purchased the smaller red light pad. Have only used for several weeks. Easy to use and the heat therapy feels good on lower legs and feet for paresthesias but need more time to see significant results.
I remain hopeful.
Reply from NovaaLab LLC2026-08-17
Thank you so much for sharing your experience with the Novaa Light Pad! We’re glad to hear that you find it easy to use and that the heat therapy feels good on your lower legs and feet. We completely understand that you’d like to give it more time before evaluating the results. We appreciate your patience and are glad to hear that you remain hopeful. We hope you continue to have a positive experience with your Novaa Light Pad. If you have any questions along the way, please don’t hesitate to reach out—we’re always happy to help!
The infrared light pad that I ordered from NovaaLab arrived promptly and works well.
I have used it now for about a week on a knee that tends to be stiff, and I am seeing some improvement in ability to bend the knee more easily. I am looking forward to determining whether further use continues to bring improvement.
Reply from NovaaLab LLC2026-08-17
Thank you so much for sharing your experience with the Novaa Light Pad! We’re thrilled to hear that it arrived promptly and that you’re already noticing some improvement in your knee’s flexibility after using it for about a week.
We truly appreciate you giving the product a try, and we hope you continue to have a positive experience with it. Thank you again for your support and for taking the time to share your feedback!
My husband started using the handheld red light by Novaalab because his physical therapist used it for his nerve damage in his arm. It helped him greatly so we purchased the Novaalab mat. I used it on my hip when it hurts and now I no longer need it. My husband uses it on his lower back and shoulders and gets good relief. Next I bought the facial mask and I use it three to five times a week. Several people have commented on how I look younger, I'm 62. For some reason I started having problem with the connection of my mask to its controller. I reached out to customer service and they we're very prompt with correcting the problem. The first solution did not work, but they continued working with me until I was satisfied. This company has gone above and beyond what any company has ever done for me. They have exceptional customer service and great products!
Reply from NovaaLab LLC2026-08-17
Thank you so much for sharing such a wonderful and detailed experience! We’re thrilled to hear that our products have been helpful for both you and your husband, and that you’ve been enjoying the Novaa Glow Therapy Mask as well.
We’re especially glad our customer service team was able to work with you until the issue with your mask was fully resolved. Your kind words about our products and support truly mean a lot to us. Thank you for your trust, support, and for being part of the NovaaLab community!
This is my third order for my red light back pad
I couldn’t live without it. I am 72 and it helps me to recover from my two hour tennis every other day.
I have multiple spine issues, including degenerative disc disease and it gets me back on the court pain-free
Reply from NovaaLab LLC2026-08-17
Thank you so much for sharing your experience and for making NovaaLab part of your routine! We’re honored to hear that this is your third order and it has become such an important part of your recovery after your tennis sessions.
It’s wonderful to hear that you’re able to stay active and get back on the court feeling your best. We truly appreciate your continued trust and support, and we hope you continue enjoying your NovaaLab products!
Great communication, very fast shipping, and I love the product
Reply from NovaaLab LLC2026-08-17
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the communication, fast shipping, and your NovaaLab product. We truly appreciate your support and hope you continue enjoying your device!
While I was disappointed that 2 units got a short, I reached out and they quickly completely replaced the original unit. When quite some time later the 2nd one got a short, they sent me a new cord right away. Very responsive and accommodating!
Reply from NovaaLab LLC2026-08-17
Thank you so much for taking the time to share your experience with us! We truly appreciate your patience and understanding, and we’re glad to hear that our team was able to respond quickly and provide the support you needed. Your kind words about our responsiveness and accommodation mean a lot to our team. Thank you again for your support and for choosing NovaaLab.
Great product. Ordering was very easy, and it arrived quickly. No complaints
Reply from NovaaLab LLC2026-08-17
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an easy ordering experience, received your product quickly, and have no complaints. We truly appreciate your support and hope you continue enjoying your NovaaLab product!
Fantastic Product and Even Better Customer Service.
I purchased a red light therapy pad from NovaaLab in February 2026 to help with persistent shoulder pain. The results have been outstanding — my shoulder has almost completely healed, and I’m feeling so much better. About a month ago the remote stopped working, and NovaaLab sent me a replacement right away with no hassle. Great product and excellent customer service. Highly recommend.
Reply from NovaaLab LLC2026-08-17
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that the Novaa Light Pad has helped you with your shoulder and that you’re feeling so much better.
We’re also glad we could quickly resolve the issue with your remote and get a replacement sent to you without any hassle. Your kind words and recommendation mean so much to us. Thank you for choosing NovaaLab and for being part of our community!
Very helpful but took a little long to ship out package.
Reply from NovaaLab LLC2026-08-17
Thank you for your feedback! We’re glad to hear that our team was helpful. We sincerely apologize that your package took a little longer than expected to ship. We truly appreciate your patience and understanding, and we’ll continue working to improve our shipping process.
I had a malfunction with my red light therapy pad. Customer service was very helpful and replaced my pad. Thank you.
Reply from NovaaLab LLC2026-08-17
Thank you so much for sharing your experience! We’re glad our customer service team was able to assist you and get your replacement pad arranged.
We truly appreciate your patience and kind words. We hope your new pad works perfectly for you and continues to support your wellness routine!
Customer service is top notch. I’m an athlete and red light daily for my knees and hips has had a big impact on reducing my stiffness and accelerating recovery.
Reply from NovaaLab LLC2026-08-17
Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service has met your expectations and that using red light therapy daily has been helping with your knees and hips, especially with reducing stiffness and supporting your recovery.
We truly appreciate you taking the time to share your experience with us. Wishing you continued success in your training and recovery!