NovaaLab LLC

Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying your Novaa Knee Ultra and that it feels like it's helping with your pain. It's also wonderful to hear that your husband is using the Novaa Light Boot and that his foot is feeling better. We truly appreciate you both choosing NovaaLab and sharing your feedback with us. We hope you continue to have a positive experience with your devices!

Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your Novaa Oral Care Pro and that you've noticed a positive difference in your oral health. It means a lot to us to know that you're also happy with our customer support and service. We truly appreciate your trust and support!

Thank you for sharing your feedback, Carlos! We’re really glad to hear that the product has helped reduce your pain and inflammation. We completely understand your concern about the appearance and build quality, and we appreciate you being honest about your experience. We hope the product continues to serve you well for a long time, and we truly appreciate your support! Wishing you continued health, happiness, and wellness.

Hi Betty! Thank you for your feedback! We understand that having clear protocols for different uses, such as an aching back versus supporting wound healing, would be helpful. We’ve already sent you some guidelines and recommended protocols in a separate email for your reference. We hope these help you get the most out of your NovaaLab device. We truly appreciate your suggestion and will share it with our team!

Thank you so much for sharing your experience with us! We're thrilled to hear that your device has been helping relieve your knee pain and giving you some added mobility. It's wonderful to know that it's making a positive difference in your daily routine. Thank you for choosing NovaaLab and for taking the time to share your feedback. We truly appreciate your support and wish you continued comfort and mobility!

I'm glad we could help, and we truly appreciate your kind words and support. If you have any other questions or need any further assistance, please don't hesitate to reach out. We're always happy to help. Have a wonderful day!

Thank you so much for sharing your feedback! We're thrilled to hear that your order was delivered quickly and that you found the instructions clear and easy to follow. We truly appreciate you taking the time to share your experience with us. Thank you for choosing NovaaLab, and we hope you enjoy your device and its benefits!

We're so glad to hear that you found our support helpful and responsive. We truly appreciate your kind words and support. If you have any other questions or need any further assistance, please don't hesitate to reach out. We're always happy to help! Have a wonderful day!

Thank you for sharing your experience, Jackie! We understand it may be too soon to notice a difference after only 2–3 days. We’re glad you’re happy with the devices and hope they provide the relief you’re looking for. Wishing you continued health, happiness, and wellness.

Hi Fran! Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the delay and lack of communication regarding your order. We also apologize for the delay in responding to your initial inquiry. We did eventually respond to all of your questions, but we understand that the response time may not have met your expectations. We’re glad to hear that your device has finally arrived, and we hope you’ll begin noticing positive results with continued, consistent use. We truly appreciate your patience and giving NovaaLab a try!

Thank you for taking the time to share your honest feedback. We're sorry to hear that you haven't noticed the results you were hoping for so far and that you've experienced increased soreness after your sessions. We also understand how confusing the different settings can be, and we truly appreciate you pointing this out. Your feedback about the instructions is very valuable to us. We'll be sure to share it with our team as we continue working to make the experience clearer and easier to understand. We appreciate you giving NovaaLab a try and taking the time to share your experience with us.

Thank you so much for sharing your experience! We’re thrilled to hear that you’ve had a great shopping and delivery experience and that you’re happy with the Novaa Knee Ultra. It’s wonderful to hear that the comfortable design and easy-to-use controls have made it convenient for your daily routine, and we’re especially glad that you’re already noticing less discomfort after just over a week. We truly appreciate your kind words and support. Wishing you continued progress and many more positive experiences with your Novaa Knee Ultra!

Hi Dannielle! Thanks for your honest review. We appreciate this a lot. Red light therapy devices like the Novaa Back pad from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!

Thank you so much for sharing your experience with us! We're absolutely delighted to hear that your son had such an amazing experience with the NovaaLab product. It means so much to us that you chose our product for him and that it made such a positive impression. Thank you for your trust and support. We're truly grateful to have you and your family as part of the NovaaLab community!

Thank you so much for sharing your experience with us! We're delighted to hear that our team was able to respond quickly and resolve the issue by replacing your item right away. Your kind words about our customer service and support technicians truly mean a lot to us. Thank you for your trust and support. We're grateful to have you as part of the NovaaLab community!

Hi Tia! We appreciate your honest review. We’re sorry to hear the Novaa Light Pad hasn't yielded positive results for your shoulder yet and that the initial guidance fell short. Targeted red light pads operate differently than traditional warmth bulbs, and deep-tissue recovery often requires adjusting frequency and exposure duration. We would love to help you find the right settings for your tendinitis. We will email you directly so we can provide a more detailed user guide and work with you to optimize your routine. Again, thank you!

Hi Lohse! Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment this situation has caused. We understand your concern regarding the inactive LEDs and the warranty policy. Our intention is never to mislead customers, and we're sorry that the information was not as clear or accessible as it should have been. For the Novaa Recovery Pod, our replacement policy is based on the number of non-functioning LEDs. If 15% or more of the LEDs stop working while the device is still covered under warranty, we are happy to assist with a replacement. This policy is intended to account for the fact that individual LED failures may not impact the overall therapeutic performance of the device in the same way as a larger-scale failure. That said, we completely understand your perspective that customers expect the product they purchased to function as intended, and we appreciate you bringing your concerns to our attention. Feedback like yours helps us identify areas where we can improve the clarity of our policies and customer communications.

Thank you so much for taking the time to leave us a 5-star review, Carol! 🌟We're delighted to hear that you had a positive experience with our customer service team. Your kind words truly mean a lot to us and motivate us to continue providing the best products and support possible. We sincerely appreciate your trust in NovaaLab. Wishing you continued comfort and great results ahead!

Thank you so much for taking the time to share your experience! We're delighted to hear that you've already noticed improvements in your psoriasis, shoulder pain, flexibility, and back, and that your chiropractor has seen positive progress as well. Red light therapy can take time, so it's encouraging that you're already experiencing these benefits after just a few sessions. We understand that your ankle and knee pain are still persisting. Everyone responds to therapy differently, and some conditions may require more consistent treatments before noticeable improvement. We encourage you to continue using the device as recommended and monitor your progress. We're also grateful for your kind words about our Customer Support team. Your feedback means a lot to us and motivates us to continue providing the best service possible. Thank you for choosing NovaaLab, and we wish you continued success on your healing journey!

Hi Hilda! Thank you so much for sharing this! We’re thrilled to hear that our videos and guidance helped your athletes succeed. Supporting sports organizations and helping teams make the most of our gear is exactly why we do what we do. Wishing all your athletes the very best in their upcoming season! Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!