Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
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Is NovaaLab LLC legit?
NovaaLab LLC (novaalab.com) has a 4.6 out of 5 rating on OK.one, based on 212 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company and its wellness offerings. Customers frequently praise the exceptional quality of the items and note significant, rapid relief from persistent joint, back, and muscle pain. Consumers also deeply appreciate the highly responsive customer support team and the remarkably helpful guidance provided throughout their daily device usage.
Some reviewers were not happy with order fulfillment, mentioning frustrating experiences like receiving completely empty packages and unhelpful service responses. A few other people also felt that managing returns, covering unexpected shipping costs, and resolving warranty claims were difficult to handle.
Auto-generated from all reviews of this business. For reference only.
We love our products, two small pads and the oral care. We use them for any pain that we have, hip, neuropathy, minor injuries and constipation. We are definitely believers in your products.
Reply from NovaaLab LLC2026-08-01
Thank you so much for sharing your experience with us, Shirley! We're delighted to hear that you and your family are enjoying our products and finding them helpful for your wellness routine. We truly appreciate your trust and support. It's wonderful to know our products have become a valued part of your daily care. Thank you again for being a part of our community.
I ordered the Novaa back pad for my husband and it does seem to be helping him with his lower back pain. He uses it daily for 20 minutes. He has been consistent as I read that is very important. I do have a question. Should he use it daily for the rest of his life or is there a maintenance schedule once he reaches a certain point? It’s only been 2 weeks and he has shown improvement so we are pleased and hopeful. Also Very happy!
Reply from NovaaLab LLC2026-08-01
Hi Barbara! Thank you so much for sharing your experience! We're delighted to hear that your husband is already noticing improvement in his lower back after just two weeks. Consistency really does make a difference, and we're so glad it's been helping.
As for your question, many customers continue using the Novaa Back Pad daily while symptoms are present. Once he reaches the level of relief he's looking for, many people transition to a maintenance schedule, such as a few sessions per week, depending on how he feels. If his discomfort returns, he can always increase the frequency again.
Thank you again for your kind words and support. We wish your husband continued relief and good health!
b
barbara dann · 1 review · Verified · Experienced 2026-07-20 ·
★★★★★
Liking it a lot so far
Liking it a lot so far. Only had it a few days. My plaque seems to be gradually disappearing and it has helped with my dry mouth too.
Reply from NovaaLab LLC2026-08-01
Thank you for sharing your experience, Barbara! We're glad to hear you're enjoying the Novaa Oral Care Pro and that it has been helping with plaque buildup and dry mouth. We appreciate your feedback and are happy to support your oral care journey. Wishing you continued health, happiness, and wellness.
S
Stewart · 2 reviews · Verified · Experienced 2026-07-20 ·
★★★★★
Start to finish was great
Start to finish was great! For whatever reason it wasn’t allowing me to use my HSA card for my purchase and the response I got was timely and helpful. Wish I could of used it but I’m very happy with the device and can tell it’s working after 1 week
Reply from NovaaLab LLC2026-08-01
Hi Stewart! Thank you so much for your wonderful review! We're glad our support team was able to assist you. It's even better to hear that you're already noticing positive results after just one week of using your device. We truly appreciate your support and wish you continued success on your wellness journey!
Product is what I expected using on elbows as well as knees…extremely easy to use
Not a plug so charge up and use
Really like that
Reply from NovaaLab LLC2026-08-01
Hi John! Thank you for sharing your experience! We're so glad to hear that the device met your expectations and that you're enjoying the convenience of its rechargeable design. It's great to know you're able to use it on both your elbows and knees with ease. We truly appreciate your support and hope the device continues to be a valuable part of your wellness routine.
So far so good, I guess. I haven't seen any difference yet but we will see. I am experiencing some tooth sensitivity which seems strange. I have a dentist apt soon so I guess I will find out more then.
Reply from NovaaLab LLC2026-08-02
Hi Andrea! Thank you for sharing your feedback. We understand that it can take some time before noticeable results are seen, and we appreciate you giving the therapy a chance.
Regarding the tooth sensitivity, we're sorry to hear you're experiencing that. Since everyone's oral health situation is unique, it's a good idea to mention it during your upcoming dental appointment so your dentist can evaluate the cause and provide personalized guidance.
We appreciate your patience and hope your appointment provides some helpful answers. Please don't hesitate to reach out if you have any questions about using your device—we're always happy to help.
Thank you so much for your kind words! We're delighted to hear that we could quickly help resolve your issue. Your support and feedback truly mean a lot to us. If you ever need anything in the future, please don't hesitate to reach out. We're always happy to help!
The red light pad is a lifesaver as I age. It helps with muscle and joint issues, lower back and hip pain, and shoulder and neck tightness. At 71 yrs old I take with me on trips. It really helps relieve pain. I highly recommend it.
Reply from NovaaLab LLC2026-07-31
Thank you so much for sharing your experience with us, Phoebe! We're delighted to hear that your Novaa Light Pad has been helping relieve your pain and has become such an important part of your daily routine, even while traveling. Your kind words and recommendation mean a lot to us. Thank you for your support, and we wish you continued comfort and relief.
Great products that work. Great customer service. I highly recommend this company. I use both the oral red light which has improved my gums and one for my knee. So pleased I discovered NovaaLab
Reply from NovaaLab LLC2026-07-30
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you've had such positive results with both your Novaa Oral Care Pro and your Novaa Light Pad. It's especially wonderful to know that the Novaa Oral Care Pro has helped improve your gums and that the Novaa Light Pad has been beneficial for you as well. Your kind words about our products and customer service truly mean a lot to us. Thank you for your trust, support, and for recommending NovaaLab to others. We're so happy to have you as part of the NovaaLab community! Wishing you continued success on your wellness journey!
S
Sue · 3 reviews · Verified · Experienced 2026-07-30 ·
★★★★★
So far so good…
The ordering process was easy and the product lived up to my expecations of standard & quality. It's simple to use & comfortable, I use it for 15mins before bed as recommended. It's only been a week but I'm hopeful it will deliver on the promise!
Reply from NovaaLab LLC2026-07-30
Thank you so much for your amazing 5-star review, Sue! We're delighted to hear that the ordering process was easy and that you're happy with the quality and comfort of your device. Consistent use is key, and we hope you'll continue to experience even more benefits in the weeks ahead. We truly appreciate your support and wish you the best on your wellness journey!
D
DB · 1 review · Verified · Experienced 2026-07-17 ·
★★★★★
Good Quality
Ordered, received quickly, good quality. Waiting to see if it helps my husband with his knee pain. Thanks!
Reply from NovaaLab LLC2026-07-30
Thank you so much for your feedback! We're delighted to hear that your order arrived quickly and that you're happy with the quality of the device. We truly hope it helps your husband find relief from his knee pain. Please keep us updated on his progress—we'd love to hear how he's doing.
If you have any questions or need assistance along the way, we're always here to help. Wishing your husband a smooth recovery!
d
dina · 4 reviews · Verified · Experienced 2026-06-01 ·
★★★★★
Try the Novaa pad to help with him and healing
I’ve been using novaa pad for over a month and I’ve noticed a difference in the amount of pain that I have. I do need to replace my shoulder and this is a big relief that it helps with the discomfort. I’m glad my therapist recommended that I try this Pad.
Reply from NovaaLab LLC2026-07-29
Thank you so much for sharing your experience! We're delighted to hear that you've noticed a meaningful reduction in your pain after using the Novaa Light Pad for over a month. It's wonderful to know that it's helping ease the discomfort in your shoulder, and we're especially grateful that your therapist recommended giving it a try. Thank you for your support and for taking the time to share your feedback. We truly appreciate it and wish you continued relief and recovery!
Great product! Excellent service. Delivered to my door in one week - international shipping
Reply from NovaaLab LLC2026-07-29
Hi Judy! Thank you so much for your wonderful review!
We're thrilled to hear that you're enjoying the product and had a great experience with our service. It's also great to know that your order arrived quickly, especially with international shipping.
We truly appreciate your support and thank you for choosing NovaaLab. Wishing you continued success on your wellness journey!
Quickly solved my issue with a product that wasn’t functioning properly and replaced it quickly so I can once again enjoy the comfort I get from the back belt.
Reply from NovaaLab LLC2026-07-28
Thank you so much for your wonderful feedback! We're delighted to hear that we were able to quickly resolve the issue and get a replacement to you so you can continue enjoying the comfort and benefits of your Novaa Back Pad. We truly appreciate your support and are grateful to have you as part of the NovaaLab family. Thank you for taking the time to share your experience!
I’m more confident already, after several days of using my mouth & teeth red-light NovaaLab treatments! My teeth feel and look great!
Reply from NovaaLab LLC2026-07-28
Thank you so much for sharing your experience with us! We're thrilled to hear that you're already feeling more confident after using your Novaa Oral Care Pro. It’s wonderful to know that you’re enjoying the experience and noticing positive changes. Thank you for choosing NovaaLab and for sharing your journey with us. We truly appreciate your support!
Thank you for sharing your update, Judy! We completely understand your hope that the Novaa Oral Care Pro works well for you, and we’re excited for you to get started. Please continue using it consistently as directed, and if you have any questions or need support, we’re always happy to help. Wishing you continued health, happiness, and wellness.
It has only been a week but it seems to be reducing my pain
Reply from NovaaLab LLC2026-07-28
Thank you so much for sharing your experience! We're delighted to hear that, even after just a week of use, you're already noticing a reduction in your pain. We hope you continue to see even more positive results as you keep using the device.
Thank you for choosing NovaaLab and for being part of our community. If you ever have any questions or need assistance, we're always here to help. Wishing you continued healing and wellness!
J
Jeremy Black · 1 review · Verified · Experienced 2026-07-08 ·
★★★★★
Great customer svc and communication
Great customer svc and communication. Even follow up after purchase to make sure the purchaser is happy.
Reply from NovaaLab LLC2026-07-28
Thank you so much for your kind words, Jeremy! We're thrilled to hear you had a great experience with our customer service. We truly appreciate your support and look forward to assisting you again whenever you need us! Wishing you continued health, happiness, and wellness.
This is so helpful to apply to tight muscle groups before stretching. Also using it to promote healing following a knee procedure. Finding many uses in our house!
Reply from NovaaLab LLC2026-07-28
Thank you so much for sharing your experience with us! We're so happy to hear that you're finding many uses for your device, from supporting tight muscle groups before stretching to assisting with your recovery after a knee procedure. It’s wonderful to know that it has become a helpful part of your routine at home. Thank you for choosing NovaaLab and for sharing your journey with us. We truly appreciate your support!
Thank you so much for sharing your feedback! We're thrilled to hear that you love your Novaa Oral Care Pro. Your support means a lot to us, and we're so happy to know that you're enjoying your experience with the product.
Thank you for being part of the NovaaLab community! If you ever need anything, please don't hesitate to reach out.