Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Written by the business, not verified by us.Novelship (novelship.com) has a 3.0 out of 5 rating on OK.one, based on 866 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 60% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged. Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
Auto-generated from all reviews of this business. For reference only.Hi there, We would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship. We look forward to serving you for many years to come! If you have any feedback, please do reach out to us at [email protected]. Regards, Novelship Crew
I’m not sure if it is legit..I bought yeezy Oreo but notice quite a few glue that is visible to the eyes..this is my third yeezy purchased but first time in Novelship.i also noticed that the sole is not that glued properly because you can see some gap to the sides which I dont see it on my other Yeezys.the knit is bit crampled as well where the lace is,I tried taking off the lace to see how it goes but still didn’t work.I think the yeezy that you’ve sent is a fake one.I hope I can send photos with you guys so that you will know what I meant..I hope you will do something about it because I paid a lot of money for it..rather than that,shipping to New Zealand is quite fast though.thanks
Hi Ravimar, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. All items are within the production standards for the shoe and are cleared for delivery. We unfortunately do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Our support team is working around the clock to answer every inquiry received as quickly as possible. Kindly reach out to us at [email protected] to further check the product. We hope to hear from you soon. Update: Thank you for providing the details. Our support team will reach out to you within the day to require photos for us to proceed with the investigation as we have not received any tickets from you related to the above concern. We would appreciate it moving forward if you can reach out to our support team at support @novelship.com if there's any issue. We will be more than happy to assist you. Regards, Novelship Crew
Meticulous and helpful staff assisted me with my purchase. Prompt respond to my enquries too! Keeping a lookout for my next purchase. Cheers!
Hello Frenofsmackeroo, We would like to thank you for giving us feedback! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
I had a hard time to checkout and pay via after pay. But everything was fine.
Hi Michael, We would like to thank you for giving us 4 stars! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
not easy to make a sale on it, buyers are not many enough.
Hi Pitt, We apologize if our service did not satisfy your expectation. Based on your records I can see that you have clarification regarding the shipment of your sale and it was responded to promptly. Should you require further assistance kindly reach out to us at [email protected] and rest assured that your urgent concern will be prioritized. Regards, Novelship Crew
The customer service reply so slow ,but once deal immediately requires to send within two Business days before answer my questions.
Hi Chen, Our sincere apology for the inconvenience caused. I've checked the records and I can see that all the tickets coming from you has been responded to promptly within 48 hours. There might be times that the response will be slow due to public holidays, during the weekends, and if there is a surge with tickets. We hope for your understanding of the matter as we are trying our best to respond to each ticket within the day. Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Regards, Novelship Crew
I bought my shoe at 1st of April 2022 and i receive email from Novelship on the 3rd of April 2022 that my shoe is been shipped out by the seller. So i waited till today 13th of April 2022 the status of the shoe is always been “Seller Shipped Out” and its been almost 2 weeks and it still didn't change the shoe of the status. May i know how long actually I’ll have to wait for me to receive my shoe ? Thank You
Hi Eden, We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that delay with the movement of the parcel from the seller has prevented you from receiving your order earlier than expected, and that we have fallen short of your expectations. I've checked and I can see that we have just received the parcel today and the team managed to prioritize the process for you. We have provided you with the tracking details via email. We thank you for the chance you've given us to rectify the issue quickly. Though we are able to complete the order within our fulfillment period, we are truly sorry for the inconvenience and hope to offer you better services in the future. Regards, Novelship Crew
Though I think there're some problem on how it work, customer service is great. They provide me a lot of help at a useful way. So, I will rate Novelship four star.
Hi There, We would like to thank you for sharing this review about us! Seeing that you had a good experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. Your feedback helps us get better. We hope to offer you a better service in the future. We look forward to serving you for many years to come! Regards, Novelship Crew
I payed for 1-2 days shipping and it still hasn’t come in yet
Hi Teiwiora, We apologize for the inconvenience caused. I was able to pull up the ticket related to your concern. Please note that we have responded to them already. Allow me to explain again here, you purchased the product on the 3rd of April 2022 via the instant delivery option. As stated in our FAQ "Instant Delivery product purchases will be shipped out from Novelship in 1 to 2 working days". Thus, we have managed to arrange the delivery the next day. Please note that we do not have direct control over the delivery time frame as it will be depending on the courier and location. I can see in the tracker that the ETA of your order to you will be on April, 22 2022 - By the End of the Day as your location is in NZ REGIONAL SERVICE AREA which is why it will take a while. We hope for your understanding on this matter. Please continue to track your order via the courier's tracking page and let us know if there's any issue. We apologize again for the inconvenience caused and we hope to offer you a better service in the future. Regards, Novelship Crew
Even though got a bit challenging to deal but it's clear with good communication each other. Thanks for the support for find solutions.👍
Hi there, We would like to thank you for giving us a 5 star! We are thrilled that you enjoyed your experience. Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! We hope to offer you a better service in the future. Regards, Novelship Crew
I email them no response. So i kind of not happy!! they deduct our money so fast, but when i ask for inquiry. No response
Hi Juliana, We apologize for the inconvenience this may have caused you. I've checked and I can see that we have responded to your ticket (72486) promptly and it was already resolved today. Should you need further assistance, kindly email us again and we will look into it promptly. We hope to hear from you soon. Regards, Novelship Crew
Unable to reply email queries. Sent another email checking on updates but no reply from them. Reply: Yes, I’ve sent you an email on 24th and 25th March 2022 regarding my additional tax and import duties fees reference order No. #BEMV9EP03G. I’ve paid a delivery protection fee but I’m still incurred another SGD$50.80 by DHL for my shoes. As such, I would like to check if if the delivery protection fee would cover these import duties and taxes?
Hi Glenn, We're sorry to hear that the service provided did not satisfy your expectation. I've gone ahead and checked our records and I can see that we have responded to your ticket #: 29339 sent on August 11, 2021, and we answered all the questions you have in there in a prompt manner. Update: I cannot retrieve any ticket related to the order ID BEMV9EP03G and your email address. It might have been sent to the wrong channel or you might have responded to a close ticket. However, I've sent you an email under ticket #: 72574 to address your questions above. Thank you for giving us an opportunity to resolve the issue to your satisfaction. We appreciate your time responding to our email. Stay safe and have a nice day! Regards, Novelship Crew
Good communication with any problems that rises with products
Hi There, We would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience. Seeing that you had a good experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Authentication takes a long long long long way....
Hi, We're so sorry we let you down. We know that delays have prevented you from getting your sale authenticated on time, and that we have fallen short of your expectations. Rest assured that we are doing our best to process every transaction as efficiently as we can despite the high volume on top of the limited staffing due to covid. Your feedback helps us get better. We’ll strive to do better. Regards, Novelship Crew
My shoes come with a slight defect
Hi There, We're sorry to hear this! Our support team is working around the clock to answer every inquiry received as quickly as possible. They are here to help! Kindly reach out to our support team at [email protected] so that we can take a closer look at your order. Please note that during the verification process we are looking for 2 things. 1) Is the item authentic? 2) Would the item be within our allowable standard. To be clear, the product quality guide provided on our website doesn't mean that it can fully cover the details of the allowable or not allowable items during the checks. We can only give a range for the expectations that we are looking for when authenticating an item. Everything else will be case to case basis. Additionally, as with products sold at retail stores, some products are deemed "Deadstock" and will pass through our inspection despite having minor stitching or other manufacturing flaws, which are uncontrollable. We would also like to assure you that the product is determined to be 100% authentic. Regards, Novelship Crew
The delivery speed is very slow! I ordered a pair of Nike x Saca x clot kiss of death 2 from 2/12. I couldn't stand waiting for so long by the 2/19th. I contacted your customer service and replied very quickly. I wondered if I had to contact your customer service to enter. Development or I may still be waiting for the seller to deliver the goods! But now, 2/23 has still been shipped in the seller. I have contacted you many times, but the reply will not be sent to the verification center until 2/28. Originally, it was a birthday gift for friends. Now it's too late. After reading the comments on this platform, I honestly say that I'm a little worried about whether my shoes will be fake. I hope you don't let me down! I know that your order volume may be very large, plus the impact of Covid-19 now, but I still hope you can complete this order as soon as possible! My order is. #BEGZR2Y074
Hi there, Thanks for sharing your experience with us. I can confirm that your product has been delivered to our verification center from the seller today. Our authentication team has not begun authentication on it just yet. Once the authentication begins, your order status will update. Additionally, we are currently having high volume of transactions on top of the limited staffing due to covid impact that might affect the processing time. Rest assured that we are working efficiently to fulfill every transaction. Here at Novelship we take authentication very seriously. To achieve a high level of assurance for buyers and sellers, we have a team of in-house product authentication experts going over every single transacted item. In addition, we also work with third party industry experts to provide more assurance for select products. We go to great lengths to ensure that each authentication team member is well versed and properly trained. We do this to ensure a consistent standard across all authentication checks done. For a more detailed explanation on the authentication process, please refer to the article below: https://support.novelship.com/hc/en-us/articles/900001662483-How-do-you-guarantee-items-to-be-authentic- We hope to offer you a better service in the future. Regards, Novelship Crew
ordered a pair of sneakers, did not receive any updates for 2 weeks, and had to email then for updates. waited another 4-5 days for updates and they ended up telling me that there was a shipping issue and had to look for another seller. now i have to wait for another 6-10 business days and idk if i will even receive the shoes lolsss never gonna order from novelship again, try stock x or stadiumgoods
Hi there, We're sorry hear this. Please note that we are currently experiencing delays with the overall processing and responses due to limited staffing because of the covid impact to our operations. I can see that we have successfully matched you with a new seller. Our sincere apology for all the inconvenience caused. Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Regards, Novelship Crew
Easy to use but would help if there was an option to add in available coupons directly to the purchase page instead of having to copy/paste from the coupons/promotion page. Would be a big QOL improvement
Hi there, We would like to thank you for sharing this review about us and we appreciate your feedback. I am so excited to tell that we heard your suggestion and the promo code option you mentioned will be available soon. Our team is tirelessly working to improve our the service that we provide to our users. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
Buying at novelship is 4.5 stars but selling is just bad. The duration is slow for both sending shoes and receiving payouts. Receiving payouts is the bad part because i request for early payout and the so called early payout is not early. It will take up to 4 days for the request payout to be transferred but the transfer process will also take another few more days. This system is bad as goat and stockx are way faster. Infact it will only take 3 days latest for me to receive my payout. I will not use novelship for selling at the moment until they sort out their payout system. The customer service is ok still better than some others out there but just the payout system is bad sigh.
Hi Danish, Thank you for taking the time to leave us a review! We appreciate your feedback regarding the speed our payout. Rest assured that we are doing our best to improve our service and this will be shared to the team for future improvement. Regards, Novelship Crew
Great so far , not bad
Hi There, We would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience. Seeing that you had a good experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Novelship and for your continued support. We look forward to serving you for many years to come! Regards, Novelship Crew
866 reviews matching
