Easy account set up
Easy account set up, responsive while not being intrusive. Looking forward to our launch and growing our relationship with Novo.
About Novo
Data updated- Website
- novo.co
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 155 reviews
- Replies to negative
- 87% (33/38)
Do you own Novo? Claim this profile for free and start replying to reviews.
About this business
Novo is banking built for independent businesses. Get paid, move money, and manage cash flow with a free business checking account and a platform actually designed for small business owners — no branches, no monthly fees, no minimum balances.What does Novo offer? Novo brings together the tools independent businesses need to manage their money from one platform. Open a free business checking account with no monthly fees or minimum balance requirements. Send unlimited invoices and accept payments online. Organize funds for taxes, payroll, and savings with Novo Reserves, and track and manage business expenses with real-time transaction insights. Connect the tools you already use — QuickBooks, Stripe, Shopify, Square, and more — and access your money fast with faster payouts from payment processors. How is Novo different from traditional banks? Novo was built specifically for independent businesses rather than adapted from consumer or corporate banking. Everything runs from one dashboard, so owners spend less time on banking and more time on their business.Is Novo secure? Business security is built in: deposits are FDIC-insured through Novo's partner bank, and accounts include fraud monitoring, secure card controls, and instant card freezing. Who is Novo for? Novo serves over 250,000 small businesses — professional services, e-commerce sellers, contractors, trades, retail, hospitality, and wellness companies — all looking for a modern alternative to traditional business banking. To learn more, visit novo.co.Novo Platform Inc. (“Novo”) is a fintech, not a bank. Banking services provided by Middlesex Federal Savings, F.A., Member FDIC. Deposits are insured for up to $250,000 through our partner bank, Middlesex Federal Savings, Member FDIC.
Written by the business, not verified by us.Is Novo legit?
Novo (novo.co) has a 3.9 out of 5 rating on OK.one, based on 155 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 87% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the online platform is exceptionally easy to navigate, featuring a straightforward setup that significantly simplifies daily administrative tasks like invoicing and tracking business finances. Many consumers truly appreciate the intuitive interface and valuable features designed specifically to support small business operations seamlessly. However, some customers also noted frustration with payment processing limitations, particularly concerning unexpected delays in transferring funds, writing checks, and managing mobile deposits. A few reviewers additionally experienced severe challenges reaching human support representatives directly when attempting to resolve account access issues or integration problems.
Auto-generated from all reviews of this business. For reference only.What people say
Security is good
Pleasantly surprised at how quickly the…
Pleasantly surprised at how quickly the account was set up, and that my credentials were easily verified.
Great banking system for a small business!
Good experiences all around, simple app that always works. The app lacks some of the info available in the online portal, but that probably makes it better, easier to use. Don't ever use their "rush" payment system! It takes LONGER and they charge a premium for it! I've tried it about 5 times, and it actually DOES NOT work, isn't faster, takes an extra half-day at least to transfer, and they won't respond to my inquiries about the problem. BUT their regular payments are fast,… so it's not a big problem, just an annoyance and the only poor customer experience. Otherwise, great banking system for a small business!
We are struggling to connect my bank…
We are struglling to connect my bank with NOVO correctly so I might pay my associate travel advisors. We shall see if this will work or not
Reply from Novo2026-06-23
Hi Valued Customer, thanks for the feedback. Connecting a new account to an external bank can take a few more steps than expected, and we're sorry the process wasn't smoother on your end. We're glad you were able to get it working — if you run into anything else, we're here to help!
Nice and easy!
Success Sooner
With the ease of access to gain a business bank account, Novo has positioned my company to be successful much sooner. Thank you Novo!
No headaches
No headaches, never a problem, easy to use, integrates well with other apps and programs.
The experience was easy and clear
The experience was easy and clear. Once I signed my updated businesses doc with the state, you approved my business. Thanks.
Easy and simple.
This is my first time banking with Novo…
This is my first time banking with Novo for our business. The process was smooth. Approval takes a little while so just be patient.
Novo has a very customer friendly…
Novo has a very customer friendly process. The tools are very intuitive and not complicated. Also the approval process and not a long and drawn out process. I would recommend them to any small business owner.
Super easy sign-up and connecting to…
Super easy sign-up and connecting to other bank accounts.
Justin made my customer service…
Justin made my customer service experience GREAT! I was freaking out cause I could get in my account. But Justin, was calm and helped me via email. I still like not have a person to talk to but now that is fixed. Thanks to Justin.
Only way to check deposit is to violate your privacy
Let’s me deposit money via ach but won’t let me do a mobile check without a full id and face scan because of fraud risks? If someone wants to add money to my account I’m not gonna stop them. But to stop me from depositing my own money without giving my face data and ID to a 3rd party vendor using AI to do a deposit? You’ve gotta be joking me. No data is secure it’s 2026 and people still accept the lie. Response to reply: I do wish those were real alternatives however they are not as they don’t solve the problem. I have a check and I need to deposit it and I can’t. A real alternative would be, here sign this waiver that you wish not to be extra verified. Or, hey I know you don’t want to give your biometric data to a third party how about you give us a call and we can verify via phone or video call etc. Since there is no such thing as secure data, I’m not a fan that the response seems like it provides solutions and alternatives when it doesn’t. Makes me feel as though it’s just fluff to counter a review and that the concern isn’t being looked into as a real workflow blockage for customers.
Reply from Novo2026-06-15
Hi there, Thank you for your feedback. Your concerns about data privacy and biometric sharing are entirely valid. Because check fraud is an industry-wide challenge, mobile check deposits carry different security protocols than ACH transfers. The identity scan is a measure required by our system to verify the account owner. We recognize the tension here: the step meant to protect the account feels like a privacy risk, and we don't take that lightly. We respect your privacy choices. If you prefer to avoid the scan, you can continue to safely deposit funds via ACH or linked account transfers. If you need any help with these alternatives, please reach out to us at [email protected]. Warm regards, Novo Customer Support
Bluevine
Relay Financial
Mercury
Found
Grasshopper Bank
Lili
Happen Bank
Slash