Easy account setup
Easy to set up account and link other accounts to it. Ease of sending invoices. Ability to have money in different reserves such as taxes.
About Novo
Data updated- Website
- novo.co
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 155 reviews
- Replies to negative
- 87% (33/38)
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About this business
Novo is banking built for independent businesses. Get paid, move money, and manage cash flow with a free business checking account and a platform actually designed for small business owners — no branches, no monthly fees, no minimum balances.What does Novo offer? Novo brings together the tools independent businesses need to manage their money from one platform. Open a free business checking account with no monthly fees or minimum balance requirements. Send unlimited invoices and accept payments online. Organize funds for taxes, payroll, and savings with Novo Reserves, and track and manage business expenses with real-time transaction insights. Connect the tools you already use — QuickBooks, Stripe, Shopify, Square, and more — and access your money fast with faster payouts from payment processors. How is Novo different from traditional banks? Novo was built specifically for independent businesses rather than adapted from consumer or corporate banking. Everything runs from one dashboard, so owners spend less time on banking and more time on their business.Is Novo secure? Business security is built in: deposits are FDIC-insured through Novo's partner bank, and accounts include fraud monitoring, secure card controls, and instant card freezing. Who is Novo for? Novo serves over 250,000 small businesses — professional services, e-commerce sellers, contractors, trades, retail, hospitality, and wellness companies — all looking for a modern alternative to traditional business banking. To learn more, visit novo.co.Novo Platform Inc. (“Novo”) is a fintech, not a bank. Banking services provided by Middlesex Federal Savings, F.A., Member FDIC. Deposits are insured for up to $250,000 through our partner bank, Middlesex Federal Savings, Member FDIC.
Written by the business, not verified by us.Is Novo legit?
Novo (novo.co) has a 3.9 out of 5 rating on OK.one, based on 155 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 87% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the online platform is exceptionally easy to navigate, featuring a straightforward setup that significantly simplifies daily administrative tasks like invoicing and tracking business finances. Many consumers truly appreciate the intuitive interface and valuable features designed specifically to support small business operations seamlessly. However, some customers also noted frustration with payment processing limitations, particularly concerning unexpected delays in transferring funds, writing checks, and managing mobile deposits. A few reviewers additionally experienced severe challenges reaching human support representatives directly when attempting to resolve account access issues or integration problems.
Auto-generated from all reviews of this business. For reference only.What people say
DO NOT TRUST YOUR COMPANY WITH THIS BANK
Our experience with Novo has been absolutely terrible. I am honestly terrified that our money is in this banks hands & plan to change banks ASAP. I reported one of our debit cards stolen & was assured it had been deactivated in April. Fast forward to June & we have unauthorized charges to our account that were made using that stolen card. Our company also went with a different domain server, which in turn changed our email addresses. I have tried several different times to get this updated as well as change our phone number from an Oklahoma number to a Texas number where we live and it has been a loop of bad information, poor communication due to a language barrier & I have not been able to successfully access our account as a result of not being able to access the old email or phone number for verification for months. There is no resolve despite the fact we have called, sent email, filled out forms & followed instructions. I am so unsettled with our money in this banks trust. As these issues still go unresolved & the more we try the bigger the issue comes with their customer service team. My User Experience has been terrible
Reply from Novo2026-06-23
Hi there, Thank you for taking the time to share your experience. We hear you, and we want you to know that what you have described is not acceptable and not the experience we want for any of our customers. We understand how unsettling it is to have unauthorized charges appear on your account, especially after being assured your stolen card had been deactivated. On top of that, being unable to access your account for months due to an email and phone number change is an incredibly frustrating situation, and we sincerely regret that our team has not been able to get this resolved for you despite your repeated efforts. You deserve clear answers, consistent communication, and a team that sees this through to resolution. We want to make that happen. Please reach out to us directly at [email protected] with your business name and we will personally make sure your case is escalated to the right team immediately. You should not have to keep starting over every time you reach out. We are committed to making this right for you and appreciate you giving us the opportunity to do so.
Amazing experience
Amazing experience with a very adaptable and flexible bank
So easy for a first-time business owner
So easy for a first-time business owner I chose Novo because it seemed simple, and it really is. Lots of helpful assistance like budgeting for taxes and invoicing. So far, so good!
I can not get into account because I…
I can not get into account because I changed phones, and there is no one to call. I didn’t ask for 2 step authorization to a phone? You did that on your own.
Reply from Novo2026-06-23
Hi Francline, We appreciate you taking the time to share your feedback. We completely understand how frustrating it is to feel locked out of your account after switching phones, and we want to make sure this gets resolved for you right away. Two step verification is a security measure we have in place across all accounts to protect your money and personal information from unauthorized access. We hear you that it did not feel like a choice, and that is feedback we truly take to heart. Please reach out to us directly at [email protected] and our team will personally walk you through regaining access to your account as quickly as possible. We appreciate your patience and look forward to turning this experience around for you.
Novo is the absolute best
Novo is the absolute best. The app is very easy to navigate, the customer service is fast and I have never had an issue when Ive reached out to them. The only downside is that they are business banking only.
I am in LOVE with the fast transfer and…
I am in LOVE with the fast transfer and deposit from other banks.
Great overall onboarding process
i liked the overall onboarding process, easy and straightforward. the move between filling out on my PC > taking photos with mobile > back to PC was about as seamless as could be designed.
Opening OK - BUT does not offer ability for a business to directly write a check
Opening an account was pretty smooth. It was only after opening the account that you learn that their business checking doesn't let you actually write checks. They only offer an option for them to write a check that gets mailed to the person days later or you have to use the debit card. This is a HUGE issue when you need to work with subks and others who can't take a debit card while on a construction site.
Reply from Novo2026-06-10
Hi John, Thank you for your feedback. I completely understand that waiting for mailed checks doesn't work when you need to pay subcontractors on-site to keep a project moving. To protect your business operations, I want to clarify that Novo accounts are not compatible with third-party printed checkbooks; ordering outside checks will unfortunately result in rejected payments. Since debit cards are not an option for your subcontractors, we recommend utilizing ACH transfers directly through the Novo app as a secure alternative for large business payments. I truly appreciate your honest feedback as it helps us understand how we can better improve our features and services moving forward.
I am using Novo For my Business account…
I am using Novo For my Business account and I am very happy with the Features and easy of use.
Website doesn't work and app does not…
Website doesn't work and app does not work. Unable to access my funds.
Reply from Novo2026-06-10
Hi there, Not being able to log into your account or access your business funds is a critical issue, and we recognize the urgency of getting this resolved for you immediately. When it comes to your business finances, you need total reliability from your banking platform, and we want to figure out exactly what is causing this technical block right away. Please reach out to us directly at [email protected] using the email address associated with your account. Once you send that over, our team will gladly take a closer look at your account and see how we can best support you moving forward.
Happy Little Accident
I love the ease of use, bookkeeping, and integrations that come standard with Novo. I stumbled upon Novo by accident and have been so pleased I'm moving all my business accounts here.
Communication and professionalism are…
Communication and professionalism are great
Quick and easy process
Super easy and efficient when setting…
Super easy and efficient when setting up my account. So. Far, I've been impressed.
The online process is a great option
The online process is a great option. Unfortunately I had a difficult time understanding why my documents were not sufficient to start the process. Eventually, I did create my business meeting minutes and sent them over which apparently is what was needed at least in my case to move the account forward. My husband has this type of account as well with Novo and absolutely loves it so I’m certain my experience will be same.
When I asked for a daily withdraw limit increase
When I asked for a daily withdraw limit increase and provided you with documentation of the purchase you should have done it. Instead your service became useless to me
Reply from Novo2026-06-10
Hi there, We completely understand your frustration. It can be incredibly disappointing to have a limit increase request turned down, especially when you are planning ahead or need the extra flexibility. Because we take your privacy and financial security very seriously, we can’t discuss your specific account details on a public forum. Please reach out to us directly at [email protected] using the email address associated with your account. Once you send that over, our team will gladly take a closer look at your account and see how we can best support you moving forward. We appreciate your patience, and we're here to help however we can.
Easy process to open account
I still have a young account only a…
I still have a young account only a week, but it’s so far I’m liking everything I see. I’m very pleased with the service and very happy to be part of Novo
Giving me a chance to pursue my…
Giving me a chance to pursue my business and to give me a opportunity to have a bank for business and not have to use my personal account thank you
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