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Electronics & Technology

Novo

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155 reviews

3.9155 reviews
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About Novo

Data updated
Website
novo.co
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
155 reviews
Replies to negative
87% (33/38)
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[email protected]novo.co

About this business

Novo is banking built for independent businesses. Get paid, move money, and manage cash flow with a free business checking account and a platform actually designed for small business owners — no branches, no monthly fees, no minimum balances.What does Novo offer? Novo brings together the tools independent businesses need to manage their money from one platform. Open a free business checking account with no monthly fees or minimum balance requirements. Send unlimited invoices and accept payments online. Organize funds for taxes, payroll, and savings with Novo Reserves, and track and manage business expenses with real-time transaction insights. Connect the tools you already use — QuickBooks, Stripe, Shopify, Square, and more — and access your money fast with faster payouts from payment processors. How is Novo different from traditional banks? Novo was built specifically for independent businesses rather than adapted from consumer or corporate banking. Everything runs from one dashboard, so owners spend less time on banking and more time on their business.Is Novo secure? Business security is built in: deposits are FDIC-insured through Novo's partner bank, and accounts include fraud monitoring, secure card controls, and instant card freezing. Who is Novo for? Novo serves over 250,000 small businesses — professional services, e-commerce sellers, contractors, trades, retail, hospitality, and wellness companies — all looking for a modern alternative to traditional business banking. To learn more, visit novo.co.Novo Platform Inc. (“Novo”) is a fintech, not a bank. Banking services provided by Middlesex Federal Savings, F.A., Member FDIC. Deposits are insured for up to $250,000 through our partner bank, Middlesex Federal Savings, Member FDIC.

Written by the business, not verified by us.

Is Novo legit?

Novo (novo.co) has a 3.9 out of 5 rating on OK.one, based on 155 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 87% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-04.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently mention that the online platform is exceptionally easy to navigate, featuring a straightforward setup that significantly simplifies daily administrative tasks like invoicing and tracking business finances. Many consumers truly appreciate the intuitive interface and valuable features designed specifically to support small business operations seamlessly. However, some customers also noted frustration with payment processing limitations, particularly concerning unexpected delays in transferring funds, writing checks, and managing mobile deposits. A few reviewers additionally experienced severe challenges reaching human support representatives directly when attempting to resolve account access issues or integration problems.

Auto-generated from all reviews of this business. For reference only.

What people say

C
ChariseUnited States · 1 review · Verified · Experienced 2026-06-22 ·

Seamless Online Setup — Exactly What a Small Business Owner Needs

Opening a business account with Novo was a seamless experience from start to finish. I was able to complete the entire process online without any hassle — no branch visits, no unnecessary back-and-forth. For a small business owner, that kind of efficiency is exactly what you need. Highly recommend!

Guy AllredUnited States · 1 review · Experienced 2026-06-22 ·

This is the worst banking experience I…

This is the worst banking experience I have ever encountered. The worst thing about this bank is there is NO customer service line to talk to someone directly. You have to go into the support icon and create a case. I have had several issues over the last 2 years of the lack of being able to speak to someone directly.

Reply from Novo2026-06-23

Hi Guy, Novo does have phone support — in-app, email, and phone, with real people on the other end. We've had the chance to help you before, and we'd like the chance to do it again. Reach out through the app, [email protected], or give us a call anytime!

c
customerUnited States · 1 review · Verified · Experienced 2026-06-19 ·

The credit card is invite only, long trnasfers

The credit card is invite only and the transfers from another account take forever. They also dont offer zelle. The buckets and everything else is cool but im probably going to be opening an account somewhere else in a little once i have the minimum that is required so im not charged a monthly maintenance fee. They dont charge for that so thats a positive

Reply from Novo2026-06-23

Thanks for taking the time to share your feedback. You’re right that ACH transfer timing can vary depending on the receiving bank, though we do offer Express ACH for customers who need funds to arrive more quickly. While Novo doesn't currently support Zelle directly, many customers use their Novo debit card with services like Venmo or Cash App for faster transfers. On the credit card side, eligibility is based on a variety of factors, including account activity, so it's worth keeping an eye on your account as your business continues to grow. We're glad you've recognized the benefits of no monthly fees and no minimum balance requirements, and we appreciate you giving Novo a try. Feedback like yours helps us understand what's most important to our customers as we continue improving the product.

c
customerUnited States · 1 review · Verified · Experienced 2026-06-12 ·

Surely not a good business account at…

Surely not a good business account at all

Reply from Novo2026-06-23

Hi there, thanks for leaving a review. We're sorry to hear your experience didn't meet expectations. We'd love the chance to understand what happened and make it right — please reach out to us directly through the app or at [email protected] so we can look into this for you.

Adrian MohnacsUnited States · 1 review · Experienced 2026-06-15 ·

DO NOT GIVE THEM YOUR MONEY. They will lose your money

DO NOT GIVE THEM YOUR MONEY. I have been waiting weeks for tens of thousands of dollars to arrive. When you call customer service they say they will email some anonymous team. Scam.

Reply from Novo2026-06-23

Hi Adrian, Thank you for sharing your experience. We understand how alarming it is to be waiting on a significant transfer, and we want you to know this is something we take very seriously. We have been actively working with you on this and our Accounts Team has reached out requesting a trace number from the sending bank in order to locate and verify your transfer. This is a required step that allows us to track exactly where the funds are and get them to you as quickly as possible. We want nothing more than to get this resolved for you. If you are able to provide the trace number from your sender, please respond directly to the last email you received from our team and we will make this our top priority. We appreciate your patience and look forward to getting this sorted out for you right away.

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