Happy
Delivery ended up taking about a week but I’m very happy with the product quality and performance
About Nuvio Recovery
Data updated- Website
- nuviorecovery.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/22)
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About this business
Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Written by the business, not verified by us.Is Nuvio Recovery legit?
Nuvio Recovery (nuviorecovery.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-06.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the red light therapy devices very simple to set up at home and highly effective for easing joint stiffness, improving sleep patterns, and managing daily body pain. Many people also appreciate the friendly and responsive support team when needing replacement parts, shipping updates, or technical troubleshooting assistance. Though some customers experienced frustrating communication delays with support staff and complicated, lengthy return processes. Others noted significant difficulties securing timely refunds, receiving clear instructions about product settings, or dealing with faulty equipment that stopped working shortly after delivery.
Auto-generated from all reviews of this business. For reference only.What people say
Ossy provided excellent customer…
Ossy provided excellent customer service throughout my experience with Nuvio. He was very responsive, helpful, and easy to work with while addressing the issues I experienced with my Recovery Chiller. He also helped me navigate my options for purchasing a new chiller and made the process much easier. I really appreciated his communication and follow-through throughout the process. Great customer service from start to finish.
Happy with product quality but only…
Happy with product quality but only issue is customer service replies sometimes take 1-2 days, so it took about 5-6 days to get my new tracking code issued but all was fine in the end
When l received my red light cap l…
When l received my red light cap l couldn't get it to work so l notified customer service & received a kind email from Ossy offering to help. In the meantime l was able to make the cap eventually work & notified Ossy that all was well. I appreciate the quick response & kindness.
The face mask is very dangerous
The face mask is very dangerous, it heats up soo hot that my cheek blistered from the burn!! ***2nd degree burn warning*** do not use their face mask!!!!
Great price
got the mat on a 4 July sale and I’m very happy with the performance and cost
Thank You!
I haven’t had 2 thoughts to make a purchase I this store. Once I made the purchase, it didn’t take very long to receive my order. I think my experience was great because of the price and quality. The customer service are very kind and helpful, fast responses and fast delivery. Can’t wait to order more when I already have an extra budget. HIGHLY RECOMMENDED!!
Horrible customer service and chiller
Horrible customer service and chiller It’s not worth the time and energy It’s cheap for a reason If you want something worth having as far as a contrast therapy, I recommend you don’t buy one of these cheap chillers. They don’t last and the customer service is horrible Don’t take my word for it buy one and find out the like I did
We love the red light mat and mask
We love the red light mat and mask. Customer service is top notch!
red light therapy bag
I loved my bag so much I shared it with family and friends and even with my PT, and they have said they will all get one
Customer Satisfaction NOT Guaranteed
This company has terrible customer service and try to keep your money AND the product when you make a return. I returned a $500 product two months ago (abiding by their strict 30-day return window) AND paying for the return shipping and still have not received my refund. They just keep replying to my emails with "thank you for your patience, we will get back to you as soon as possible." So we are out $532 and they got their unused product back to sell to another person. DON'T TRUST THIS COMPANY.
Great customer service
Great customer service. Replaced the pump and ac with only shipping charges. Issue was really easy to work with. Thanks for all your help.
Looked for the most affordable red…
Looked for the most affordable red light full body solution after seeing an article in Men’s Health Magazine and I landed on Nuvio. Got the mat for $500 with a 1 year warranty and already happy with the attention to detail from the custommer support team when I had a shipping query.
Good product
I have been extremely happy with my Nuvio chiller. I works well. The timer is very helpful as it can take a little while to cool. When I had a filter part break I contact costumer service and they sent me a replacement part. Very easy to work with.
Pleasantly surprised with the red light…
Pleasantly surprised with the red light products and customer care team, and even the express delivery have been great. Highly recommended!
Nuvio Home product purchase
I made a purchase, during check out I missed the applied membership subscription, my bad. However this is where things go wrong. First I purchased what was advertised as self adjusting glasses, when they arrived they were nothing more than reader glasses you can buy for 10.00 at any retail store. Second they were not the color selected. Third very cheaply construction material, and finally I opted for the carrying case, this was nothing more than .05 cents worth of blown plastic. Well I was skeptical to begin with as to what I was getting but figured let's see. I was not surprised upon arrival to my expectation and did not even plan to ask for a refund. Here is where it got sketcher. I Reached out to customer service to cancel subscription, once I realized I was to be charged 49.99 for a subscription each month. They acknowledged cancelation and said no charges would post and my access was terminated upon cancellation. I figured great that was simple. Two days later here comes the charge 49.99 for the subscription, that I cancelled. Re-contacted CS they informed me that I signed up for it however they would gladly give me a 50% discount refund on subscription due to them incurring costs. I asked for a list of cost they incurred during the process and it would be more appropriate for a 75% discount taking into account the time the subscription was active and I did not take advantage of the subscription during that time. Well I was told that was their final offer, like I was negotiating some sort of deal and I was getting some sort of benefit out if this. I figured I better accept it or risk getting nothing back. I accepted with a dissatisfying statement ensuring I would not use them again for any purchases and that I would contact corporate with further concerns. I truly expected this to go nearly exactly as it did, however what I wanted to make clear is what they practice is theft, under the law service rendered that are not recovered is a loss, and services purchased and not received is also a loss and doing this intentionally to customers they are in fact stealing your money by selling you a refund at a discounted rate. You go to any store and you get a full refund, with very few limitations such as a restocking fee, makes sense, but where does it make sense to charge a customer 50% to cancel an unused subscription with no service received. THEFT is all it boils down too. I would like Nuvio to make this right, however I would bet they don't, which will confirm my statement. If they do I will gladly change my review to satisfied and 5 stars for customer service, merchandise would still be rated as low quality but to me customer service is where it is at. Customers return with a good experience regardless of what happened, poor customer care results in loss of customers. To be continued and customer service please feel free to contact me, you have my contact information.
Rehman was very helpful
Rehman was very helpful, understandable and did not hesitate to to help me.
Thank you
Michael answered my question and set me up with a replacement part for my mat (controller). Now everything is working perfectly
happy returning customer
This is my second purchase from Nuvio, and I've been just as impressed as the first time. Like anything, you need to use it consistently to get the full benefits. This time I bought it as part of a bundle, which included the Recovery Mask and Bag. It's been a fantastic combination for my recovery routine.
I have been discussing my purchase with…
I have been discussing my purchase with AR and they have been very accommodating and helpful. I am happy that you buy a product and you get to communicate with someone about any issues. All issues I had were taken care of in a timely and professional manner. Happy customer. Love the product.
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