Ohmyprettywig

Hello dear Legina Mcclary, We wanted to extend our sincerest apologies for the unhappy experience. We've been working hard to provide all ohmyprettywig customers with better quality products and better customer service. We apologize for any inconvenience caused by our products and services not meeting your expectations. We strive to provide the highest quality products and services, and we regret any issues that may have arisen. We are sorry to see the condition of the packaging upon arrival. Please understand that while products leave our warehouse in perfect condition, international transit can sometimes be harsh on the exterior packaging. Regarding the quality concern, our records show that this item passed all quality checks prior to dispatch. Due to the complexities and high costs of international logistics, we offer coupons to mitigate any inconvenience when a standard return is not feasible. We appreciate your feedback as it helps us improve our service. Legina even though it’s been months， we still want to make things right because we hate seeing a customer lose out. If you are willing to give ohmyprettywig another chance, please reach out to us privately. We would love to resolve this issue for you!

Hi Kayla Thank you for taking the time to share your feedback. Thank you for being a returning customer.We are truly sorry for the delay and completely understand your frustration, especially after waiting so long without updates. We sincerely apologize for the inconvenience and poor experience this has caused. Regarding the communication gap, your emails may have been filtered into spam We apologize for the delay in response. Please don’t be worried, our VIP team has now taken over your case and will ensure it is properly handled. Please be assured that we are prioritizing your order for 4 bundles right now. Our team will reach out to you immediately via email to assist and provide a suitable resolution.. We genuinely value your support and are committed to working with you toward an outcome that leaves you satisfied. Best regards, Ohmyprettywig Customer Service Team

hello dear Sherrelle We’re genuinely sorry that your experience left you feeling disappointed and frustrated. We completely understand how upsetting it is when a package does not move as quickly as expected, especially when tracking information shows a label has been created before the carrier updates the first scan. At our company, we work hard to provide reliable shipping, quality products, and honest service for every customer, so we truly regret that this order did not meet the standard you expected from us. While most orders are processed and shipped within our stated timeframe, occasional carrier delays and scan update delays can unfortunately happen during transit. That said, we understand that the overall experience is what matters most, and we take full responsibility for improving communication and fulfillment transparency moving forward. Your feedback is incredibly valuable because it helps us improve both our customer service and shipping experience. We never want any customer to feel ignored or misled, and we sincerely apologize that this situation caused you to lose confidence in us. We truly appreciate the opportunity you gave our brand, and we hope we may have the chance to provide you with a much better experience in the future. Best regards Oh my pretty

hello dear We’re truly sorry to hear that the wig you received did not meet your expectations. We understand how disappointing it can feel when a product looks different from what you anticipated online, especially when purchasing a human hair wig that you were excited to wear. At our company, we work hard to provide accurate product photos, quality wigs, and a positive customer experience, so we sincerely regret that this order left you feeling unhappy. We also apologize for any frustration regarding the return process. Our goal is never to make returns difficult, and we understand how important clear communication and timely support are when customers have concerns about their order. Please know that your feedback is being taken seriously and shared with both our quality control and customer service teams so we can continue improving product consistency, fulfillment, and after-sale support. We truly value every customer who chooses our brand, and we would still appreciate the opportunity to help resolve this situation properly for you. Sincerely Oh my pretty