OMAC USA

Thank you for your kind feedback! We're glad to hear that your wiper blades arrived well protected and that you're happy with their quality. We appreciate your understanding regarding the slight delivery delay. While shipping carriers can occasionally experience transit delays, we always strive to process and ship orders as quickly as possible. Thank you for your business and for taking the time to share your experience. We look forward to serving you again in the future! Regards, OMAC USA Team

We’re sorry to hear your order arrived in less than perfect condition and understand how frustrating that experience must have been. After you contacted us, our team worked to assist you with the missing components and ensure the necessary replacement parts were provided. We truly appreciate your patience throughout the process and your feedback regarding the packaging, as it helps us improve our shipping and handling procedures moving forward. Please don’t hesitate to reach back out if there is anything further we can assist you with.

Thank you so much for your amazing feedback! We’re thrilled to hear you loved the Porsche mats and that the packaging was convenient and easy to handle. It’s great to know the quality exceeded your expectations — thick, stylish, and worth showing off! We truly appreciate your support and hope the mats continue to keep your Porsche looking great for a long time. Enjoy them, and thanks again for choosing us!

Thank you for your feedback and for pointing this out. We’re glad to hear you’re happy with the product overall, but we sincerely apologize for the confusion regarding the installation manual and for missing your email inquiry. We understand how frustrating it can be when the instructions do not clearly match your vehicle model. Your feedback is very valuable, and we’ll review the installation guide information to make it clearer for customers with earlier model years like the 2012 Toyota Tundra. We appreciate your support and apologize again for the inconvenience.

We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation. The product listing did note that these mud flaps are intended only for vehicles with OE flares and pull-out side steps, and that drilling may be required during installation. Once you contacted us regarding the fitment concern, our team worked with you through multiple emails to review the issue carefully with our engineering department before issuing a return authorization. Upon receiving the returned item, we found the front mud flaps had visible signs of use. As outlined in our return policy, products must be returned in original and resellable condition to qualify for a full refund. We understand your frustration and regret that the product did not meet your expectations. We also appreciate your feedback, which helped us further clarify the compatibility information on the listing for future customers.

Thank you for your feedback. We’re sorry to hear there was confusion regarding the fitment of the floor mats. The mats purchased are designed specifically for the US automatic transmission model, as listed on the product page. When you contacted us about the fitment concern, we provided a prepaid return label within the return period so the mats could be returned for a full refund if they did not meet your expectations. Since we did not receive the return back, we hope you were ultimately able to make use of the product. We truly appreciate your feedback and will continue working to make our fitment information as clear and detailed as possible for all customers.

Thank you for your feedback, and we sincerely apologize for the delay in shipment. We understand how frustrating it can be when an order does not ship out within the expected timeframe. We’re continuously working to improve our processing and shipping times to provide a better experience for our customers. We truly appreciate your patience and your support, and we hope to serve you better on your next order.

Thank you for your feedback. We’re sorry to hear the roof racks are producing more wind noise than expected while driving at highway speeds. Wind noise can sometimes vary depending on the vehicle model, rack positioning, and any accessories attached. We appreciate you sharing your experience, as customer feedback helps us continue improving our products. If you’d like, our support team would also be happy to help check the installation and provide tips that may help reduce the noise.

Thank you for your feedback and for your patience throughout the process. We sincerely apologize for the inconvenience caused by the missing parts and the extra steps required to resolve the issue. We’re glad our team was able to assist and get the replacement parts delivered to you successfully. It’s great to hear that, in the end, you’re happy with how the product looks and works. We truly appreciate your understanding and your support, and we’ll continue working to improve both our packaging and customer experience.

Hello Dear Customer, Thank you for your positive feedback! We’re glad to hear the product met your expectations and arrived on time. We appreciate your support and look forward to serving you again! Best Regards OMAC USA Team

Thank you for your thoughtful feedback! We’re glad to hear you were impressed with the fit and coverage of the bug deflector, and we truly appreciate your honesty regarding the return. Situations like that happen, and we’re happy we could help make the process smooth and resolve everything quickly for you. If you ever need anything in the future, we’re here to help. Thanks again for your support!

Hello, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the concerns you had with the product condition and fitment. Once we were made aware of the issue, we worked directly with you to resolve it. The return was arranged as requested, and a full refund was issued upon receipt of the returned item. We also offered additional support as a goodwill gesture, and we regret that the experience still did not meet your expectations. We appreciate all feedback, as it helps us improve our product quality and service processes. If there is anything further we can assist you with, please feel free to contact our customer service team. Best regards, OMAC USA Team

Hi Raul Thank you for your kind feedback! We’re glad to hear that you found it easy to find and order your items. Your satisfaction means a lot to us, and we appreciate your support! Best regards, Omac USA Team

Hello, Thank you for your feedback. We’re sorry to hear about your experience. We would like to clarify that this item was purchased through our secondary outlet, where it is listed as “used,” meaning it may show signs of previous use or cosmetic wear. That said, the item should still arrive complete and functional. We sincerely apologize for any missing hardware or keys, as this is not the experience we aim to provide. Please reach out to our customer service team directly so we can review your order and work toward a resolution. Best regards, OMAC USA Team

Hello Dear Customer Thank you so much for your wonderful feedback! We’re thrilled to hear that your floor mat fit perfectly in your VW ID.4 and that our service exceeded your expectations. Your kind words mean a lot to us! We look forward to serving you again in the future. Best regards, Omac USA Team

Hello, Thank you for your feedback. We’re sorry for the frustration caused by the delay and lack of shipping updates. According to our records, your order has been successfully delivered, and we appreciate your confirmation via email as well. We understand, however, that the lack of timely tracking updates and communication led to a disappointing experience. Your feedback has been shared with our team so we can improve our shipping communication and ensure better follow-up in the future. We appreciate you bringing this to our attention. Kind regards, OMAC USA Team

Hi Stephen, Thank you for sharing your feedback. We’re glad to hear that you’re happy with the quality of the materials. We’re sorry that the fit and stability of the floor liners didn’t meet your expectations. We’ve taken note of your comments and will share them with our product team to explore ways to improve fit and grip in the future. Your input helps us make better products for all customers. Thank you for your support and understanding. — Omac USA Team

Hello Deborah, Thank you for your feedback! We’re glad to hear your order arrived quickly and fits perfectly. We hope it continues to meet your expectations as you use it. We appreciate your support and look forward to serving you again! Best regards, Omac USA Team

Hello, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how disappointing it must have been to receive a product that did not meet expectations, as well as the frustration caused during the return process. We’re glad we were able to assist you in resolving this matter, but we recognize that the experience itself should have been much smoother and more efficient. Your comments regarding both the product quality and customer service have been noted and will be used to improve our processes moving forward. We sincerely appreciate your feedback and your past support, and we hope to provide you with a much better experience in the future. Kind regards, OMAC USA Team

Hello Karl Heinz, Thank you for your feedback, and we’re very sorry to hear about your experience. This is certainly not the standard we aim to provide. We understand how frustrating it must have been to receive an item in poor condition, especially more than once, and to not receive a response from customer service. Although your order was placed through our Germany platform, we have shared your feedback with our Germany team to ensure this issue is properly reviewed and addressed. We take concerns like this seriously and will work to prevent this from happening again. We truly appreciate you bringing this to our attention. Kind regards, OMAC USA Team