Omio

Do not Use!

It's fine until you have an issue and the train station can't help you because you booked third party and omio doesn't have actual humans just AI on their app that gives you repeated error messages. Do not use!! Buy direct!

Changed ticket price for 5 min

Changed ticket price for 5 min, it's not good!

Stranded, Vulnerable and Ignored

I want to stay by saying I NEVER feel compelled to write reviews, even when I receive bad products or services. I understand that sometimes you can just be unlucky and get the broken, incorrect goods or get poor customer service when someone is having a bad day. So I don’t write this review lightly, I feel strongly Omios actions or more accurately inactions are put on display for all to see and hopefully it prevents anyone else have the experience we had. My family and I were left stranded and vulnerable in a foreign country, because Omio did not notify us that our train had been can cancelled despite them being informed 4 weeks prior. The app DOES NOT give live updates as it states it does, the status of the train was NEVER updated to cancelled, I never received any email or communication to advise of the cancellation and therefore we did not know it was cancelled until arriving at the train station at 6.45pm. The App never updated and simply showed the train as delayed, late into the evening we should have been travelling!! There were no trains to our destination until the next day and we had checked out of our hotel. We had to find and fund additional accommodation and a new train ticket. Causing us a lot of stress and costing over £400. Omio have now ghosted my email around reimbursement for the additional cost I bore due to their inadequate system and poor customer service, so not only have they failed at a duty of care to passengers (one of which was a child), they left us vulnerable and out of pocket. On further investigation, the bounce back I have received informs me they have closed the ticket - without resolution or even informing me. This is the worst customer service I have had the displeasure of receiving. They have taken no responsibility for their poor customer service, an App that doesn’t work or deliver what it promises and has left us substantially out of pocket in the process. Please DO NOT USE OMIO !!!!

Really easy to change my tickets for an…

Really easy to change my tickets for an earlier check in time requirement.

I can't download the App

I can't download the App. But all else good.

Terrible and SCAM

Terrible! We booked a bus Ride in Bosnia and the Tickets got sent to us 5min before departure, yet we had to enter the Bus 20min before. Thus, we had to buy new tickets at the station. No help from omio, no Service Hotline, no refund. It is a scam!!

That’s great

That’s great – I always travel with you lot.

Ticket Purchase

Fairly easy to use since ticket office was closed mid afternoon in high summer

Very easy to book.

Highly disappointed

Highly disappointed. I got tickets for my daughter and myself. Maybe I made a mistake when I was buying tickets but when I noticed both tickets were under my name. I was trying to fix it but nothing worked. The support ( actually it was AI) didn’t help me. Their answer basically was “ we can’t change the name”. Please connect to Ecolines. I called them but was sent back to Omio. Omio doesn’t have support with the real human, no phone number. Just the chat with AI. I had to cancel my tickets. It was not full refund ( I paid $275 and refunded $ 165 or something). although my tickets were bought in July for September. Not recommended!!!

User friendly

Super easy to use and very fast

Tive dificuldades para pagar com PIX

Tive dificuldades para pagar com PIX. Foi recusado. Porque?

Very easy to use.

I had a great experience using Omio

I had a great experience using Omio. The website was easy to navigate, and comparing different travel options in one place saved me a lot of time. Booking was quick and straightforward, and I received my confirmation immediately. Everything went smoothly, and the trip matched what was shown during the booking process. I would happily use Omio again and recommend it to anyone looking

accidentally booked a pm rather than am…

accidentally booked a pm rather than am ticket. Was allowed to rebook immediately after at no extra charge.

easy to access and except credit card…

easy to access and except credit card outside of EU.

Terrible customer service

I pitched a ticket for 2 passengers from Stockholm to Gutenberg but had a family emergency so I contacted them for a refund which they denied because I did not purchase Indy. So I asked for a credit for future travel which they also denied because yet again I did not purchase the insurance. This site is unethical. I will never book any tickets with them ever again.

Great expérience for booking and modifying

Great expérience for booking and modifying the trips. I used the app for bus and train

Train booking service

Great booking service

Easy and good website to use for booking train tickets

The website was very easy to navigate and even told me about a price change to my ticked before I made my final purchase and gave me the option to go back and search for another option. Good pricing. Better than other websites.