Omio (omio.com) has a 4.0 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 2% of negative reviews. Last updated 2026-08-10.
Hi Cameron, Thank you for your positive feedback, we really appreciate it. We’re glad to hear everything worked well for you and that you had a pleasant experience using Omio. We’d be happy to support you again on your future travels. Kind regards, The Omio Team
Great to book online, easy and reliable
Hi Julie, Thanks a lot for the awesome review! We’re really glad everything went smoothly for you. It’s great to hear that you had a good experience with Omio. Hope to join you on another trip soon! Kind regards, The Omio Team
Easy to navigate. Easy to purchase.
Hi Neil, Thank you very much for your kind words and for sharing your experience with us. It is always rewarding to know that our efforts have made a meaningful impact. We look forward to accompanying you on your future travels! Kind regards, The Omio Team
I have booked all my travel through europe for over a month using omio. And i made a mistake with AM PM and changing it free was not an issue. Thanks Omio
Hi John, Thank you very much for taking the time to leave such a positive review. We’re happy to hear that your experience with Omio went smoothly and that everything met your expectations. We look forward to accompanying you on your future travels. Kind regards, The Omio Team
Easy and straight forward to navigate and book professional
Hi Abdulaziz, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
Easy site to use, clearly laid out
Hi jill, Thanks a lot for your great review! We’re really glad that everything went smoothly and that you were satisfied with your experience. We hope to travel with you again soon. Kind regards, The Omio Team
I previously left a review about how I was owed £100 for a cancelled Eurostar (the tickets cost £170 and I was only refunded £70 from them so I am owed £100). Omio replied telling me to be patient as someone was dealing with it. However, the person emailing me about it (Sanelisiwe) stopped replying to me or updating me and it was only after I mentioned I’d left a review that he replied again telling me it was being passed to another department. This was weeks ago and I have since asked them to provide evidence such as confirmation showing when it was transferred and a case reference number but once again they have ignored this and stopped replying to me, suggesting that it has not been transferred at all. It has now been over a month since Eurostar cancelled the train and I am still owed majority of the refund. Eurostar have also confirmed to me that they have already issued the full refund amount to Omio and that they need to pay it me. I sent this to Omio but they ignored that too. So they are essentially keeping the money Eurostar payed them which I am owed for themselves. I would have been happy to change my original review had they sorted it out like they said they were doing but they haven’t, it’s only got worse. Omio is the worst company I’ve ever come across and I will warn everyone to avoid them at all costs as they steal money from you.
Scam platform. They are selling fake tickets. Support does not work. In support they have ai bot whos the only purpose is to prevent you contacting them directly. They will scam you and your money will be gone
I changed the time of my ticket and it was so easy
Hi Barbara, Thanks a lot for your great review! We’re really glad that everything went smoothly and that you were satisfied with your experience. We hope to travel with you again soon. Kind regards, The Omio Team
Hi Savita, Thank you for your review! We greatly appreciate that you took the time to leave a nice comment about your experience with us. We look forward to accompanying you on your future travels! Kind regards, The Omio Team
This is for you Omio but also Kapnos shuttle bus don’t think you’ll be let off either I would rather defecate in my hands and clap then go through that hellish experience again. We were squashed into a small mini bus (if you can even call it that), pigs being transported to a slaughter house have had better experiences then what I went through. Speaking of pigs, the company lied about it being a direct bus, gave no instructions on where the mini bus would be picking us up and charged us an extortionate amount of money for our lovely experience, apart from that it was bloody awesome. Little side note the person in front (YOU KNOW WHO YOU ARE) decided a to put the cherry on the cake and recline their chair to make my sad life that little bit harder. Thanks so much gang I won’t be there for the next one sorry not sorry.
Absolutely fabulous that you have the opertunity to be able to change your tickets
Hi CHRISTINE, Thanks a lot for your great review! We’re really glad that everything went smoothly and that you were satisfied with your experience. We hope to travel with you again soon. Kind regards, The Omio Team
Always is easy, safe and friendly, many thanks Omio team!
Hi Berny, Thanks a lot for the awesome review! We’re really glad everything went smoothly for you. It’s great to hear that you had a good experience with Omio. Hope to join you on another trip soon! Kind regards, The Omio Team
I'm so glad I purchased a semi-refundable ticket. Oh, that sinking feeling when I printed the ticket and realized I had chosen the wrong day. Fortunately, the exchange process was even simpler than I expected. Less than a minute later, I was all set, and didn't have to pay anything extra!
Hi Catharina, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
so far all went well, easy to navigate. Let´s hope it will work out as planned and I might use Omnio more often ;)
Hi Alex, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
Hi Alvia, Thank you very much for taking the time to leave such a positive review. We’re happy to hear that your experience with Omio went smoothly and that everything met your expectations. We look forward to accompanying you on your future travels. Kind regards, The Omio Team
GOOOOOOOOOOOD
Hi GOOD, Thank you very much for your kind words and for sharing your experience with us. It is always rewarding to know that our efforts have made a meaningful impact. We look forward to accompanying you on your future travels! Kind regards, The Omio Team
I'm visually impaired, when picking a ticket it is extremely easy to pick the wrong date because it does not appear in the ticket details tab, only the time does, and so I had to pay twice
the fact that you allowed me to change my ticket so easily
Hi Jonas, Thank you very much for your kind words and for sharing your experience with us. It is always rewarding to know that our efforts have made a meaningful impact. We look forward to accompanying you on your future travels! Kind regards, The Omio Team
The process of buying train tickets in Italy was straightforward, as was purchasing optional insurance. However Omio failed to inform us of the cancellation of our trains due to industrial action and the cancellation insurance we were sold does cover this. This was disappointing and we won’t be a future customer.
214 reviews matching