Did not receive my discount for signing…
Did not receive my discount for signing up for your app and couldn't get tarjeta dorado on line. was kicked off and had to reenter for unknown reason
About Omio
Data updated- Website
- omio.com
- Category
- Travel & Vacation
- Location
- United States · Berlin
- Status
- Unclaimed
- Last 12 months
- 214 reviews
- Replies to negative
- 2% (1/45)
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Is Omio legit?
Omio (omio.com) has a 4.0 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 2% of negative reviews. Last updated 2026-08-10.
What people say
The price of service not shown
Very easy to book.
Reply from Omio2026-07-31
Hi John, Thank you for taking the time to share your thoughts with us. We’re pleased to hear that your experience with Omio was a good one and that your trip went as planned. We look forward to helping you with your next journey. Kind regards, The Omio Team
Simplicity and effectiveness!
Simplicity and effectgiveness!
Reply from Omio2026-07-31
Hi Febo, Thanks a lot for the awesome review! We’re really glad everything went smoothly for you. It’s great to hear that you had a good experience with Omio. Hope to join you on another trip soon! Kind regards, The Omio Team
I didn’t need Omio saving pass
I didn’t need Omio saving pass. First I marked it, then deleted. But it was still included in my bill. So, I paid 19,99€ for something I don’t need. I want to return my money back.
fraudulent seat selection
I chose a seat class specifically so that I could choose my seat, and the system took my payment and then did not allow me to choose a seat during the process. I never would have booked with them if I’d known that they were going to not let me choose a seat since it was part of what was promised with purchase. Extremely frustrating and I will never use them again.
The WORST experience ever
The WORST experience ever. I booked a bus from NY JFK to Grand Central Station. There was no information about the location of the bus, no indication, nothing. I kept asking and nobody knew what Ourbus was. I was running late and ended up buying a metro ticket, because I was afraid I couldn’t make it on time. I loosed all the money with no possibility of a refund. I received a text message with the exact location FIVE MINUTES before the time of departure, when obviously I was already on the metro. Then, I bought a ticket from Philadelphia to New York with FlixBus. They said EVERYWHERE there was free WiFi and plugs on the bus: there was NONE. My seat and the one in front of me was broken. On top of that, the bus was late.
Terrible
I had inadvertently entered the wrong departure date. I could not get anyone to help me and your system prevented me from making changes. I have used Omio in the past and it has been very good. This time was a terrible experience. I had to purchase another ticket.
On time
On time, clean , new carriage, air conditioning, good enough
Reply from Omio2026-07-30
Hi DQ, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
Excellente application pratique et…
Excellente application pratique et efficace
Reply from Omio2026-07-30
Hi Billel, Thank you very much for taking the time to leave such a positive review. We’re happy to hear that your experience with Omio went smoothly and that everything met your expectations. We look forward to accompanying you on your future travels. Kind regards, The Omio Team
SO GOOOOOD!!!
Reply from Omio2026-07-30
Hi Jia, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
Response time about my cancellation was…
Response time about my cancellation was too long and then I was promised to refund into my account and has not happened this is very poor
Nice and easy!
Reply from Omio2026-07-30
Hi dr.Danail, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
Professional work!
Reply from Omio2026-07-30
Hi Methavee, Thank you for taking the time to share your thoughts with us. We’re pleased to hear that your experience with Omio was a good one and that your trip went as planned. We look forward to helping you with your next journey. Kind regards, The Omio Team
Speed to select and pay
Reply from Omio2026-07-30
Hi Edgardo, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
Great app-practical
Great app-practical, easy, and effective!
Reply from Omio2026-07-30
Hi Nabil, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
Easy process
Reply from Omio2026-07-30
Hi Paul, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
Unsatisfactory customer service
I'm unsatisfied with the lack of responsibility form your customer service. Selling tickets is easy. Follow up and assist a client after the purchase os the hard part no one likes to do.
Easy
All was easy to use.
Reply from Omio2026-07-30
Hi Juan, Thanks so much for your kind words! We’re thrilled to hear you had a great experience with us. Your feedback truly means a lot to the team, and we’re happy to have been part of your journey. Can’t wait to help you plan your next trip! Kind regards, The Omio Team
Easy and quikly
Reply from Omio2026-07-30
Hi Juan, Thank you for your positive feedback, we really appreciate it. We’re glad to hear everything worked well for you and that you had a pleasant experience using Omio. We’d be happy to support you again on your future travels. Kind regards, The Omio Team