Omio (omio.com) has a 4.0 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 2% of negative reviews. Last updated 2026-08-10.
This company is honest and responsive to problems encountered by customers. Their customer service is awesome
Hi Mashitishi, Thanks a lot for the awesome review! We’re really glad everything went smoothly for you. It’s great to hear that you had a good experience with Omio. Hope to join you on another trip soon! Kind regards, The Omio Team
Big and frustrating problems in the booking system (website). Very difficult to have a clear conversation with staff. The third person that intervened in my case finally took me seriously and after a month I received the confirmation I will get my full refund due to a problem of the system. Negative: I lost a lot of time and energy, and lot of frustration. Positive: in the end I have been seriously listened and welcomed.
This app allows foreigners to buy bus tickets, as it doesn’t require a CPF number if you use a foreign credit card. Smart!
Hi Stuart, Thank you very much for taking the time to leave such a positive review. We’re happy to hear that your experience with Omio went smoothly and that everything met your expectations. We look forward to accompanying you on your future travels. Kind regards, The Omio Team
When you have the most basic requests - Uber/Omio are useless in resolving an Uber Trains related help - all I want is for my payment receipt to be sent to me as the booking confirmation email did not have a payment receipt attached to it. The support staff was unable to send me the payment receipt! What's worse - this incident has been going on for more than a week and over 20 exchanges - like giving me a run around. First he sent me to Eurostar for this, who said I would have to contact the retailer (Uber) for payment receipt since Eurostar did not accept payment. When informed of this, Omio sent me back to help.uber.com. I've shared the page that clearly states that I have to contact Omio for Eurostar related queries.
Hi YUNDONG, Thank you for taking the time to share your thoughts with us. We’re pleased to hear that your experience with Omio was a good one and that your trip went as planned. We look forward to helping you with your next journey. Kind regards, The Omio Team
Hi 曹钤, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
Scam app!! AI customer support. DO NOT use Omio!!! Refunds very hard to get and at least 20% of total loss even if not your fault at all. Crooks!!
Different options to use, good prices
Hi Carolina, Thanks a lot for the awesome review! We’re really glad everything went smoothly for you. It’s great to hear that you had a good experience with Omio. Hope to join you on another trip soon! Kind regards, The Omio Team
Omio is just always so easy to use and gives me the best and cheapest options! everyyyyy time.
Hi Isabel, Thank you for your review! We greatly appreciate that you took the time to leave a nice comment about your experience with us. We look forward to accompanying you on your future travels! Kind regards, The Omio Team
I am very happy, because the trip was very nice
Hi JAIME, Thank you for your positive feedback, we really appreciate it. We’re glad to hear everything worked well for you and that you had a pleasant experience using Omio. We’d be happy to support you again on your future travels. Kind regards, The Omio Team
I made a mistake in the date and was able to change my reservation in two miniutes
Hi joost, Thanks so much for your kind words! We’re thrilled to hear you had a great experience with us. Your feedback truly means a lot to the team, and we’re happy to have been part of your journey. Can’t wait to help you plan your next trip! Kind regards, The Omio Team
Payment accepted - really easy transaction.
Hi Bohdan, Thanks a lot for the awesome review! We’re really glad everything went smoothly for you. It’s great to hear that you had a good experience with Omio. Hope to join you on another trip soon! Kind regards, The Omio Team
Hi Volodymyr, Thanks so much for your kind words! We’re thrilled to hear you had a great experience with us. Your feedback truly means a lot to the team, and we’re happy to have been part of your journey. Can’t wait to help you plan your next trip! Kind regards, The Omio Team
friendly use and information in mention clearly
Hi kasem, Thank you very much for taking the time to leave such a positive review. We’re happy to hear that your experience with Omio went smoothly and that everything met your expectations. We look forward to accompanying you on your future travels. Kind regards, The Omio Team
Hi Ale, Thanks a lot for the awesome review! We’re really glad everything went smoothly for you. It’s great to hear that you had a good experience with Omio. Hope to join you on another trip soon! Kind regards, The Omio Team
easy to use and efficient. Everything is smooth and understandable
Hi BRANDON, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
Luyanda was extremely courteous and explained the ticket I had purchaed to me. One quick suggestion: both the outbound and return feature the same date prominently at the top of the ticket...in my case 5th August. I called becasue it looked-to me- that it was a sme day return. Lower down, in much smaller print did it say "valid until 4th September May I suggest that you don't need to highlight the date of the Outbound trip so prominently? I'm sure that I'm not the only person who found it confusing
Hi KEN, Thank you, we greatly appreciate your positive feedback. Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do. We hope to have the opportunity to support you on many more travels to come. Kind regards, The Omio Team
The Omio app does not work properly. They charged my card, but I received a message saying that the payment had failed and that I should try again. When I tried to buy the ticket again, they charged me a second time. Instead of refunding my money, they offered me a voucher worth only about one-tenth of the amount they took. This is completely unacceptable. I do not recommend this company. In my experience, this feels like a scam.
Hi LUÍS, Thank you for taking the time to share your thoughts with us. We’re pleased to hear that your experience with Omio was a good one and that your trip went as planned. We look forward to helping you with your next journey. Kind regards, The Omio Team
214 reviews matching