Sue was great to deal with
Sue was great to deal with. She is prompt with her replies and very helpful. Her customer service was the best I have experienced in a very long time.
About Oneisall
Data updated- Website
- oneisall.com
- Category
- Animals & Pets
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 538 reviews
- Replies to negative
- 100% (5/5)
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About this business
Established in 2018 by pet lover Terry, ONEISALL INC is dedicated to enhancing the bond between people and their furry friends. We tackle challenges head-on, never backing down. By harnessing cutting-edge technology, we revolutionize pet care with smart essentials like grooming kits, automatic feeders, and water fountains.Today, ONEISALL stands as a top-tier international pet brand, setting the standard for excellence in pet care.
Written by the business, not verified by us.Is Oneisall legit?
Oneisall (oneisall.com) has a 4.7 out of 5 rating on OK.one, based on 240 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 538 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive, polite, and professional when quickly resolving any unexpected issues or warranty claims. People truly love the pet care products, highlighting that friendly representatives ensure replacements or refunds are provided very smoothly without any hassle. Some reviewers were not happy with initial product durability, noting that certain mechanical parts or motors stopped working unexpectedly after a very short period of use. A few other people also felt that specific attachments or design components were occasionally hard to replace or required noticeable functional improvements.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent customer service
Excellent customer service. Quick response to emails and very fair/agreeable!
Customer Service done right
I was especially happy to talk to a real Customer service representative immediately rather than having to jump through AI chatbot loops. It took a few days to hear back from support, but that was no problem at all since Olivia understood my issue and came up with a solution immediately. I plan to keep using Oneisall products, especially since the warranty is backed.
Customer service is great!
Customer service is great I was assisted by Andrea with my order. She went above and beyond to resolve my issue.
They promptly dealt with the issue and…
They promptly dealt with the issue and resolved it quickly will do business with them again
Great experience
My litter box abruptly stopped working after having it for just a few months. It sounded (and smelled like) the motor had burned out. I reached out to costumer service, as there is a 2 year warranty on this product. I received a prompt reply from Andrea with the information I needed to submit for my claim. Once I submitted that information I received another email from Andrea letting me know that a replacement unit was on its way. I received an entire new litter box in about a week. Wonderful customer service!! I’m so thankful to once again have a working automatic litter pan!
When the money-back guarantee comes in handy.
I like the money-back guarantee when I purchase items I'm unsure will work for my household. I was very optimistic about the fountain because our dog refuses to drink out of a bowl! He has to go to the stream or little outdoor gurgling natural fountain. Needless to say, that is definitely a hassle at times. Unfortunately, he did not like it -- wouldn't go near it! We tried just the bowl without the fountain to get him used to it, but NO. That is not a criticism of the product. It worked just fine and I wish he were not so picky. Lastly, and definitely not least, the Customer Service Department was quick to respond, agreeable, polite, etc -- and honored my situation.
I purchased this litter box at the end…
I purchased this litter box at the end of May and I truly love it. I did have some issues with it after about 4 months. The customer service was wonderful. Olivia, with customer support was great! She helped me with the issues and I can’t thank her enough.
Oneisall customer service was fantastic
Oneisall customer service was fantastic. Andrea took the time to address any concerns or questions I had and were professional, courteous and friendly. Their products are well made, affordable and reliable. We have both the litter boxes and feeder. Would buy again, highly recommended.
Automatic litter box
I have purchased two of the automatic litter boxes. One quit functioning and so I contacted their customer service with a description of what I tried to fix it and photos. Although I was frustrated with the machine, the response from Oneisall was great! They emailed me the next day and offered to send me a new one. I did not have to return the old one which was a relief. I do like the simple design of these litter boxes, but the sensors may need improvement.
Customer Service
This company is amazing in the area of support. Andrea got right to fixing my concern and within minutes my issue was resolved. I have been their customer for a couple of years now, and I find that their products all around are the best in the pet grooming business. Thank you Andrea for your help.
I bought 2 litter boxes
I bought 2 litter boxes. I had an issue with 1 of the boxes. I worked with Andrea, to resolve. She helped me process a warrantee claim. I have received the new box and I am back up and running.
I had ordered the wrong filters for our…
I had ordered the wrong filters for our dog fountain and they replaced them for me with no issues
Olivia was very professional in…
Olivia was very professional in handling my warranty claim. Excellent communication. We received a replacement auto dog feeder & it’s working perfect. Thank you very much for assisting us with our warranty claim. My 2 mutts & I appreciate this very much.
I needed help and you above and beyond
I needed help and you went out of the way to help me. I really appreciate it. Communication was quick, too. Thank you so much. I’ve recommended to all my kitty friends.
Andrea was responsive to my issues
Andrea was responsive to my issues. She shared trouble shooting tips. When nothing worked she quickly supplied a replacement.
Excellent customer service
Excellent customer service! My package was lost by the carrier, and the support team quickly resolved it by shipping a replacement via Amazon. Very happy with their help."
Amazing customer support from Andrea
Amazing customer support from Andrea. Love the grooming so much, wish I got it a lot earlier
Andrea was the absolute best
Andrea was the absolute best! She assisted me in getting a replacement product and she was very kind, extremely patient, and understanding. The best costumer service and the best brand. They really show care and understanding with customers and i have nothing but positive experience with them.
Worked with us as a non-profit rescue that received a donated Oneisall litterbox through Amazon without proof of purchase
I volunteer with a non-profit rescue and we received a oneisall litterbox through an Amazon donation. This year, Amazon stopped providing proofs of purchase with most donations including this one. So when two months into use this litterbox stopped working properly we were in a bind! Unfortunately, though the troubleshooting steps provided were good we were unable to correct the error code and it required a full unit replacement. Without the proof of purchase, they couldn't activate the warranty though but offered us a discounted unit that exceeded the discounts offered normally. While this was a bummer, and I'd love for Amazon to either provide proofs of purchase again for warranty purposes again or for companies to have a means to handle those warranty activations, we were able to get that new unit and it's working well. Their support advised on which parts of the original unit could be kept for backup pieces for the new unit too. So now we have a spare metal grate and liner which will be great for cleaning days!
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