OneMain Financial

The young lady assisting me with the…

The young lady assisting me with the lawn was very pleasant and very nice. She was very knowledgeable about her job and she took the time to see what suited me best and she gave me suggestions on how to go about getting things in order and I truly appreciate Miss Hooker for all of her help in a very big Big. Thank you.

Could of been an better option

Great experience

After receiving an automated reply from…

After receiving an automated reply from somebody named Scott who is not taking my matter serious after being threatened and my account as well by the supervisor named Stacy it feels nobody is taking this situation one bit serious letting Stacy get away with what she did even though she will deny to save her job since this matter has been reported to the Better Business Bureau as well as trying to reach the executive office after what happened as well as trying to reach the CEO of One Main Financial Doug Shulman who I know will do something about this since nobody else is.I never expected a supervisor from One Main Financial would threaten me & my account & try to get away with it.All she had to do was fix the matter & not argue back with the customer which is very poor & unprofessional customer service & made matters worse.

She told me I was approved for…

She told me I was approved for $3k..after she went through everything and decided NOT To APPROVED me WTF..thanks alot for the inquiring in Credit Report..

Quick paperwork

Very fast funding

Very fast, efficient way to get a loan when you are really in need. Emily at the Irving, TX branch was the best! I was having a stressful day and she only offered solutions. Saved the day for me!!!

Very unpleasant experience at one of…

Very unpleasant experience at one of the many locations of one main it was in anaheim ca where after I had called them and acepted the walk in I went in there and when I got there were no people waiting,so,joana started my loan application and during the process someone showed up and then she stopped helping me when we were in middle of the loan process and just told me that the new customer was her appointment so, then she refered me to another one main location where they did not want help me..

Michael Daniels is always very helpful

Michael Daniels is always very helpful. He explains things in ways that I'm sure to understand.

I am extremely disappointed with the…

I am extremely disappointed with the customer service I received from OneMain Financial. In my experience, the loan application and withdrawal process was handled poorly and lacked the level of professionalism I expected from a regulated financial institution. I found the process confusing and was not provided with clear guidance or timely documentation when I requested to withdraw my application. This created unnecessary stress and complications that I believe could have been avoided with better procedures and communication. I was particularly dissatisfied with the service I received from Ali at the Alexandria office. I felt that my concerns were not handled appropriately and that insufficient effort was made to resolve a significant issue that arose during the application process. Rather than helping to rectify the situation, I was left to deal with the consequences of what I consider to be an inadequate and unprofessional process. Based on my experience, I would not recommend applying for a loan with OneMain Financial. I intend to submit a formal complaint to the appropriate financial regulatory or oversight body for review of the way my application and withdrawal request were handled.

They’re always very efficient and…

They’re always very efficient and thorough and very helpful

Please do not borrow from this company

Please do not borrow from this company. After paying on time for 3 years I called them and asked them to please stop my direct payment due to a medical emergency. I called my branch 3x and left messages with no reply. I called the 800 number and a rep told me no problem. Today they withdrew my payment. They are in the business of keeping people in debt.

The representative (Azul)was very…

The representative (Azul)was very patient,courteous and very professional,

Bad Customer Service

I completed the application and had an hard inquiry on my credit which said I was approved. I then get a call from Roy at One Main Finanical here in Omaha Nebraska and we go through the income pieces and he says I was accepted for two options. The option I chose was around $17,000. He told me to come in same day and conplete paperwork. Not even a second after the phone call ends, Roy calls me back and says he forgot to add my rent amount and once he did that, I went from being approved for $17,000 to not being approved at all because of his mistake by not asking all the income questions he was supposed to ask. I then call and ask to speak with the branch manager, Grant, and was told he was out and would be back in the next two hours. I decided to go to the office and speak with Grant because I knew he wasn't going to call me. Staff said he was in a meeting and would take my information and Grant would call. I told staff its a dire need and needed to speak with him as soon as possible. While waiting for about 30 minutes, I speak with Grant who stated that he spoke with Roy about the matter and that it was an accident of Rpy not getting my rent information. Grant then says that it was my srudenloans that denied me after my rent info because it showed I was paying an amount that was inaccurate. After I showed Grsnt proof of my payment for my dmstudnet loans, Grant then says he will send my application back through the underwriter as he is pretty sure he could get me approved and would call me back within the hour. I left the office around 330 ish and never heard back from Grant. I then waited until around 1030am the next day to sepak with Grant since he never returned my call yesterday, and was told he is in the phone and would call me back. I never heard from Grant yet again. At this point, the customer service at this location is horrible and if they can't help me, then call me and just say that. Grant and Roy both know the reasoning for me applying for the loan and if I didnt need it, I wouldn't bother with them but at least have the common courtesy to follow through with a phone call like you said you were so I know what my next move needs to be!

Abraham helped me

Abraham helped me. He was very helpful and professional and polite.

Stress free loans

Anna was very attentive and professional well knowledgeable and prepared to answer all questions. Removing stress from this loan process.

Really Bad Experience

I am extremely disappointed with my experience at this institution. I applied for a loan and was initially told that I had been approved. However, after I went to the office, I was informed that they could not provide the loan because two of my summer payments were lower than usual. I explained that I am a teacher who receives a salary throughout the entire year, including the summer. Those two payments were temporarily lower because I had been sick during the school year; they did not represent a permanent reduction in my regular salary. Unfortunately, the staff did not properly consider or verify my explanation or even offer an alternative. What makes the situation even more frustrating is that they had already made a hard inquiry on my credit report. I had also paid off a previous loan with this institution just one week earlier, demonstrating my reliability and positive payment history. They should have reviewed and clarified my income situation before approving the application and affecting my credit score. My advice to other applicants is to bring your recent pay stubs and ask the institution to verify your income before allowing it to make a hard inquiry on your credit report. This experience was frustrating, inconvenient, and handled poorly.

Prompt services

My experience with One Main Financial…

My experience with One Main Financial was absolutely great! Shawn was very helpful, patient, and the process was fast and easy. I appreciate the loan option she was able to approve for me and once I pay it off, I would definitely do business with One Main Financial again!

Awesome real people

Having a bad experience trying to come back from covid finance stresses. They helped out so much