OneMain Financial

Callie walked me through every single…

Callie walked me through every single step and explained it until I could clearly understand. Thanks for all you did for me….

Great service!

So helpful and very considerate of my…

So helpful and very considerate of my knowledge of computers.

Great customer service. Everyone was professional and polite. A wonderful experience

Great customer service. The staff was very polite and professional. The manager and staff made you feel welcome . They took time without rushing you through the application process and if I did not understand something. They took their time to explain without feeling any anxiety while explaining. I felt very comfortable and pleased in how they help me. Thank you all

Cindy was awesome with her help.

Secured loan options

Secured loan options, fast funding, in-person help

The girls are always fast and friendly…

The girls are always fast and friendly there.

Great experience! So easy.

This experience was easy, quick, and most importantly, stress-free! I was approved, and the next day, the money was deposited in my account. I did not have to call or wait in hold!

I have a card and a loan with OneMain

I have a card and a loan with OneMain. I applied to refinance my loan. It got approved but won’t be released to me without a phone call. I’m hard of hearing and can’t do phone calls without help. I’ve contacted every email address I could find at OneMain, texted my local office (after they even said “text this number”), and filed BBB complaints, and I’ve still been ignored by this company. When I finally did have help available for a phone call, the person working on my loan “wasn’t available” and “would call me back in 30 mins” and never called back. At this point, this is a disability rights issue. The best case scenario here is I’ll be closing my card and paying off my loan in full as soon as possible, and will never, ever be using this company for anything ever again.

I valued the customer care

I valued the customer care, professionalism and sound financial advice. I must recognize Mark from the Staten Island Branch, who was beyond exceptional in the service he accorded. He is a testimony to what makes One Main Financial unique: their bespoke ethos.

A+ Experiance

I went to the branch in Cedar Rapids and talked with Ash. I was treated very nicely and with respect. I could have asked to be treated any better, Ash is a great person to do business with and I highly recommend her if you need a loan! A++++++

Total lack of training

I called the One Main Financial bankruptcy department in order to surrender a car back to them. The department said no problem, call the Hemet, CA office to make arrangements and if they have any issues to call them. I called the Hemet office on Friday, July 31, 2026 and spoke with Morgan. Explained everything to her, discussed paperwork and told her the main office said that if she had any questions to contact them. She assured me that she would do so and that when I come in at 4PM to surrender the car, she would have everything ready. I arrived at 4 which was my appointment time and Morgan came to talk with me. I gave her the keys to the car and asked for my paperwork. She said she did not have it and told me that when she tried calling the bankruptcy department that they were closed and that I could come back Monday to pick up paperwork. I asked about this and Morgan went to talk to another worker who I assume was a manager and came back and told me the same. I would assume that the manager should get involved with me at that time but was totally ignored by the manager. For one, she had plenty of time to contact me before I came in at 4 to let me know she would not have paperwork. She did not. This morning, I called the Hemet office at 9:49 to confirm that I could come pick up paperwork and was told Morgan was in a meeting. I was told she could call me back after the meeting. I gave my name and number. At 10:07, I called the main bankruptcy department again and shared my experience and was told that on Friday, July 31, the day Morgan stated the office was closed, that the office was open all day until 8PM Eastern. I explained everything and was told that they have it on record that they are in possession of vehicle. So, I must assume that in reality, Morgan never did call the main office as they were certainly open. At 11:42, I called back again, thinking that a meeting lasting 2 hours was a bit long, there was no answer after 6 or so rings and it went to voice mail. I left a message with name and number and why I was calling. It is now 12:08 and nothing, nothing at all. here is obviously a real problem at the Hemet office and that some employees need to be let go or at minimum, properly trained. Perhaps you can all take this as a warning and as indicative of what you might expect from the Hemet office

Experience that counts

The person I was working with was very good. No pushing or pressure. The only two complaints was their computer system was crap. Never keeping up with the interactions being accomplished when working closely between the customer and company representative. The other problem was the constant verification when calling to speak to someone before being transferred. That's a unnecessary nuisance. The only other thing is the high interest rate as a returning customer

Flawed system auto-rejects responsible, tax-paying self-employed individuals—Need Executive Escalation

I am extremely frustrated with OneMain Financial’s online application system. I am a self-employed sole proprietor in Tennessee with multiple consecutive years of verified, filed IRS tax records proving clear, consistent income growth. Despite having clean tax records to prove my ability to repay a small loan, your system instantly issued a hard automated denial simply because I have a "thin file" / no established personal credit history. Your automated system claimed it couldn't match my information to a credit report and blocked me from proceeding, completely ignoring my tax documents and legitimate income. Your platform claims to help hard-working Americans, but your algorithms instantly lock out responsible self-employed people who pay taxes but choose not to carry traditional debt... I literally have no debt... So that excludes me??!! This system flaw needs to be fixed. I would like for a customer advocate or manager from OneMain Financial to contact me directly regarding this application so we can review my actual tax documentation manually and get this resolved before denying me without even giving a hard-working American the chance to get past the application page that is exactly, and I do mean exactly like the application process at every other place I've tried. So, what exactly even makes you any different or better for these hard-working Americans, if your entire process is absolutely identical??!!

Debra was very informative and helpful…

Debra was very informative and helpful in obtaining the personal loan which I needed.

This place is the only ones that would…

This place is the only ones that was willing to help me out when I was between the devil and the sea. Even with good credit, solid work, and rental history. The whole staff seemed great as i walked in. But M was my savior there, very sweet and patient and came up with manageable options. Thank you

Good coustemer service

OneMain was great to work with

OneMain was great to work with. Their process was intuitive and friendly. Approval time was very fast. Customer service was excellent. Thanks for the assist, Will!

Only use them if you're desperate

I went through marriage separation and struggling with my kids. I needed $8000 loan to pay apartment fees and start everything from scratch which required a collateral vehicle and $300 monthly payment approx 4years ago.... Expect to pay minimum $17,000 by the end of loan IF you pay $300 every 30 days to MAYBE getting $15 allocated to principle with each $300 payment. My financial situation has changed this year so I've been paying $600-$1000 every 1-2 weeks since June just to get it down to $2300 and every payment has approximately$50 interest even though im paying those amounts waaaay ahead of loan agreement...plus the knowledge I had initial start of loan hardship ONE month deferred to end of loan which adds nearly $500 to payoff. Predatory is not a strong enough word. Financial sharks confusing desperate people is how their payment calculation is set up. You need an accountant or lawyer to explain it all. Make SURE if you have Ramen noodles and roof over your head that you never use them.

False advertising to get you to apply

False advertising to get you to apply. I selected a loan option that I was pre approved for with a decent rate. The offer they gave me at end wasn’t even half the loan amount and double the interest. Best going to a bank.