Kitco Metals Inc.

We appreciate the kind words, Annon. We’ll be sure to share this with our team.

Thank you for your continued trust over the years, Warren. We’re happy to know your experience with us has been consistently positive.

Thank you for sharing this with us, Jack. We’re sorry this took longer than expected, and we appreciate you taking the time to connect with our team. Everything has been taken care of, and we’re here if you need anything further.

Thank you for sharing this, Lynne. We’re glad the process felt smooth and safe.

Thank you for your kind words, Savitha. We’re happy to hear everything met your expectations, from pricing to service and delivery.

We appreciate you taking the time to share your experience with us, James. We’re glad to hear the selling process felt easy and that you were happy with the pricing and free shipping.

Thank you for your kind words, RJ. We’re happy to hear you had a great experience.

Thank you for being with us for the past five years. It’s great to know you’ve had consistent experiences and found the account site easy to navigate. We’re always here when you need a hand.

Thank you for your kind words. We’re happy to hear you’re satisfied with the coins and that the experience was smooth throughout.

Thank you for your feedback, Janusz. We’re glad the process felt efficient, with easy payment and secure delivery throughout.

Thank you for sharing your experience, Kaleb. We understand how a step like this can catch you off guard. From time to time, a quick verification is part of how we keep everything running smoothly and ensure orders are handled safely. We’re always working to make the process as clear and seamless as possible, and if you ever need a hand, we’re here.

Thank you for your patience while we looked into this, Jeff. We know it took longer than expected, and there was some miscommunication on our side that may have caused confusion. Our team has been working closely with everyone involved to make sure your case was handled carefully and thoroughly. We’re happy to confirm that a resolution has now been reached. One of our supervisors tried to reach you yesterday and will be calling again today to walk you through the details. Thanks again for your patience, and we look forward to connecting with you soon.

Thank you for the great feedback, Jane.

Thanks for sharing this with us. We’re sorry for the delays you’ve run into and appreciate your patience while we’ve been managing a much higher volume of activity than usual. This isn’t the experience we aim to provide. We understand your concerns about the claim and want to reassure you that it’s being followed closely on our end. We’ve been in contact throughout this process and continue to review carefully with all parties involved. These reviews can take some time, but they are an important part of making sure everything is looked at thoroughly. We know the wait isn’t easy, and we really appreciate your patience while this moves forward. We’ll continue to keep you updated directly as things progress.

Thank you for the kind words, Christopher. We’re happy to hear everything went smoothly and that you felt confident in the process.

Thanks for sharing your experience, Henry. We’re glad to hear shipping went smoothly and that our team was quick to respond. With the recent spike in market activity, processing did take a bit longer than usual, though our turnaround times are normally much faster and are already moving back toward normal. We appreciate you taking the time to share your feedback, and if any questions ever come up before sending metals in, our team is always happy to help.

Thank you for sharing your experience. We understand how important it is to have clear information around fees and what happens next, especially when an order is cancelled. When an order is confirmed and later cancelled, a cancellation fee can apply if the market price has changed in the meantime. That said, we want to make sure everything, including the tax calculation and the charge, is fully reviewed and clearly explained. We’ve requested your contact details so a supervisor can connect with you directly, review the order together, and walk through what happened. We appreciate the opportunity to look into this with you.

Thanks for sharing your feedback, Brian. We know it’s been a long wait, and we know we haven't met the mark here. With the recent surge in volume, our team is working around the clock to catch up on the processing and verification of metals, but it has definitely slowed things down more than we'd like. Our supervisor tried reaching out today, but we weren't able to reach you. We are going to make this right and ensure your order is processed as soon as possible. We’ll keep you updated personally until everything is finalized.

Hi Daniel, thank you for speaking with our team and for your candid feedback. We definitely hear you on the timeline, waiting over a month is not the experience we want for you, and we sincerely apologize for the delay. Because of a recent surge in volume, our verification process is taking longer than anticipated. We’re working hard to get through the queue and are focused on completing your transaction as quickly as possible. We truly appreciate you hanging in there with us, and we’ll be following up with a direct update very soon.

Hi Jules, thanks for sharing your feedback. Your order included pre‑order items, and with the strong demand we’ve been seeing, shipping took longer than expected. We know delays like that aren’t ideal, and when possible, we look to offer options that can ship sooner. We appreciate you taking the time to share your experience.