Fast delivery; quality coins!
My platinum coins arrived quickly and in excellent shape!
Reply from Kitco Metals Inc.2025-08-08
Thanks for sharing your review, Brian. We’re happy to hear your platinum coins arrived quickly and in excellent condition.
About Kitco Metals Inc.
Data updated- Website
- online.kitco.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 100% (31/31)
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About this business
Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:
Written by the business, not verified by us.Is Kitco Metals Inc. legit?
Kitco Metals Inc. (online.kitco.com) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and knowledgeable personnel who always take the time to make buying and selling precious metals exceptionally easy and straightforward. Many people also highlight the gorgeous, extremely well-packaged coins delivered promptly alongside the highly convenient and user-friendly online platform. Some reviewers were not happy with payment processing, noting significant delays, prolonged withholding of funds, and a complete lack of clear communication after completing transactions. A few consumers additionally mentioned frustrating experiences when trying to reach representatives multiple times to successfully resolve various transaction and account questions.
Auto-generated from all reviews of this business. For reference only.What people say
Horrible fees that will cut your profit.
Bank wire fees are pure robbery 60e for bank wire what takes 10 days ..
Reply from Kitco Metals Inc.2025-07-15
Thanks for your feedback, Stan. We’re sorry to hear your experience didn’t meet expectations. We’ve reached out with a resolution we think you’ll be happy with and will continue to follow up with you directly.
Impressive
I did National and International shipping myself for years, small packages. No way I could have made it better. Nothing short of Impressive. Great place to buy. The package looked unassuming, which was perfect, Fedex Priority Overnight (I did not ask for). Everything was very carefully packed. With such packaging, I would have received in perfect condition fertilized eggs to incubate them. Never seen anything like that with any supplier ever. Thank you
Reply from Kitco Metals Inc.2025-06-17
Thank you so much for taking the time to write out such a happy review of Kitco's services, Mike. We appreciate your every word and are happy that you shared your experience.
I opened a second account recently…
I opened a second account recently because I didn't remember I had a account with kitco 19years ago and I tried purchasing some metal and they froze my account and when they called me and started asking questions about a old account I didn't have the right details about transactions 19years ago so after several phone calls they still have my account locked down and instead of sending the metal I bought I've got to wait for them to send my money back in how ever long it takes. I might not ever try buying from these guys again. Update they called back and they are sending funds back to my account so I can wire the funds to make my purchase how stupid is that now I'll have to pay wire fees to get my purchase. And guess what that wire will be from the exact same account that they verified with 2 small deposits and they had my debit card info on. How stupid I think. Update 5/30/25 representative reached out and they put 25.00 in my account to cover the wire fees I was out sending a bank wire back to them so someone is trying to make things right and I do appreciate that thank you. Update 6-5-25 after sending bank wire my product was shipped and I did receive great products but it looks like my account is still suspended and I just cannot justify sending bank wires for smaller transactions the math just doesn't work out so looks like I'm staying with my local guys. I'm adding a star because they did honor the price it was locked in at and they did ship the product in a quick manner thanks.
Reply from Kitco Metals Inc.2025-05-30
Thank you for taking the time to speak with us today, Richard. We appreciate the opportunity to hear your concerns and to work toward a resolution with you.
Excelent site for gold investment and…
Excelent site for gold investment and gold trading information ! Un sitio excelente para invertir en oro y para conseguir informacion para invertir ! Lo recomiendo, son serios !
Reply from Kitco Metals Inc.2025-04-01
Thank you for your fantastic review. We're thrilled to hear you find our site excellent and your recommendation means a lot to us.
Great Experience Buying American…
Great Experience Buying American Eagles! Just bought some 2025 American Eagles from Kitco. The entire experience could not have gone any better. Super easy placing order with Kitco representative, bank wire instructions worked perfectly with my local bank, coin delivery arrived within two days packaged as securely as possible. And the coins were both stunning and totally protected. I will do more business with Kitco in the future, and I will also recommend them to anyone else interested in precious metals. From my point of view, Kitco is very highly recommended!
Reply from Kitco Metals Inc.2025-03-12
Thank you for your kind words, Ram. We're glad to hear your experience buying 2025 American Eagles was smooth from start to finish. We appreciate your recommendation and look forward to serving you again!
Customer Service #1
I have been ordering from Kitco Metals for 10 years. Their VaultChain Silver and Pool accounts are great for trading precious metals. They are an honest company that cares about their customers. If I get anything shipped, it's always professional and packed securely. This is my go to company. They always have the best prices and low spots.
Reply from Kitco Metals Inc.2025-02-06
Thank you for trusting us for the past 10 years! We're happy to hear that you’ve had a great experience with VaultChain Silver, Pool accounts, and our secure shipping. We appreciate your support and look forward to continuing to serve you!
good stuff!
Reply from Kitco Metals Inc.2025-01-06
We appreciate the five-star rating and great review, Evan.
Flexible payment options
Flexible payment options, great phone customer service and fast delivery.
Reply from Kitco Metals Inc.2024-12-20
Thank you for the great feedback, Aleashea. We're thrilled to hear that you appreciated our flexible payment options, great phone customer service, and fast delivery.
I would have liked a receipt
I would have liked a receipt or notification when uPS came and picked it up a few minutes ago.
Reply from Kitco Metals Inc.2024-12-18
Thank you for your feedback, John. We apologize for any inconvenience you experienced with the UPS pickup. We appreciate the time we spent discussing this over the phone and hope we were able to address your concerns.
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable agent made process painless
Reply from Kitco Metals Inc.2024-12-12
Thank you for the positive review, Jonathan. We're happy to hear that you found our service professional and thorough.
Good Service
Reply from Kitco Metals Inc.2024-12-12
We appreciate the great review and five-star rating.
Very happy doing business with Kitco.
Excellent company to do business with and very fair buyback offers. Better that any other company I checked with.
Reply from Kitco Metals Inc.2024-12-12
Thank you for the fantastic review, Scott. We're glad to hear that you're happy with your experiences at Kitco and find our buyback offers to be very fair.
Service exellent
Reply from Kitco Metals Inc.2024-12-12
Merci pour votre note de cinq étoiles et votre excellent commentaire.
Professionalism
Professionalism and quickness of transaction. Kitco has been great to work with.
Reply from Kitco Metals Inc.2024-12-12
Thank you for your feedback. We're glad to hear that you appreciate the professionalism and quickness of our transactions.
Very professional and thorough.
Reply from Kitco Metals Inc.2024-12-13
Thank you for your feedback, Randy. We're glad to hear that you found our service to be both professional and thorough.
Yes !!
Yes !!! Your personnel is very well train: polite, helpful and well inform.
Reply from Kitco Metals Inc.2024-12-12
Thank you for your kind words, Denis. We're thrilled to hear that you found our team polite, helpful, and well-informed.
Echeck is a wonderful option
Echeck is a wonderful option. It works exceptionally well for an occasional purchaser such as myself.
Reply from Kitco Metals Inc.2024-12-12
Thank you for sharing your experience with our Echeck option, Bernie. We're glad to hear that it suits your needs perfectly as an occasional purchaser.
Our sale and receipt of funds was quick…
Our sale and receipt of funds was quick and seamless.
Reply from Kitco Metals Inc.2024-12-09
We appreciate your feedback, Gailene. We're glad to hear that your sale and receipt of funds were handled quickly and seamlessly.
the customer service rep I spoke with…
the customer service rep I spoke with was friendly, knowledgeable and helpful and quick to answer my questions.
Reply from Kitco Metals Inc.2024-12-09
Thank you for your feedback. We're happy to hear that our customer service representative was friendly, knowledgeable, and helpful, and that your questions were answered promptly.
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