Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:
Written by the business, not verified by us.Kitco Metals Inc. (online.kitco.com) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and knowledgeable personnel who always take the time to make buying and selling precious metals exceptionally easy and straightforward. Many people also highlight the gorgeous, extremely well-packaged coins delivered promptly alongside the highly convenient and user-friendly online platform. Some reviewers were not happy with payment processing, noting significant delays, prolonged withholding of funds, and a complete lack of clear communication after completing transactions. A few consumers additionally mentioned frustrating experiences when trying to reach representatives multiple times to successfully resolve various transaction and account questions.
Auto-generated from all reviews of this business. For reference only.Prompt and efficient service. I like to see quick action on my orders. Experience tells me that the product will be excellent. Only drawback is your charge for insurance.
Thank you for your feedback, Steven. We're glad you value our prompt service. To address your concern, we’re constantly working to balance cost and protection, ensuring the best value for our customers. Your input helps us improve—thank you for your support.
Fast, seamless.
Thank you for your feedback. We're glad to hear that your experience was fast and seamless.
To place an order on the phone is getting complicated, I didn't have a good experience with my last order.
Thank you for sharing your experience with us, Elio. We're sorry to hear about the challenges you faced when placing your order. We are reviewing the issues you mentioned and are committed to making improvements for a smoother experience.
We appreciate the great review and five-star rating, Urs!
I love this company. Efficient and knowledgable. Plus super easy to use!
Thank you for your kind word, Helen. We're thrilled to hear you've found our services efficient, knowledgeable, and easy to use.
The experience of shopping online with Kitco is overall great due to the variety of products and easy payment. I do have one suggestion which is important for me become a long-term customer. The issue is that I have 2-3 times over in recent few months that I can't login the website due to technical error. There is one time I can login the website but lost the link to click VaultChain to view the balance. The uncertainty such as is a concern. In addition, it would be great to have an APP of Kitco to shop online and check VaultChain balance. Theses are reason holding me to keep purchasing more. Thank you for your time. It will be appreciated if your team can provide a response to my comments.
Thank you for your review and for taking the time to speak with us over the phone, Liyang. We appreciate your positive comments about our product variety and apologize for the login issues you’ve encountered. Your suggestions are greatly valued as we strive to enhance our service. Thanks for being a valued part of our community.
We appreciate the five-star rating and great review, Karen.
Very hard to find small coins to give as gifts to younger adults. They’re never seems As there was years ago, dedicated to mall, weight gifts, i.e. coins, or wafers that are well protected.
Thank you for sharing your thoughts with us, James. We appreciate your feedback about the availability of smaller coins and wafers for gifts. We'll definitely look into expanding our selection to better meet your needs. Thank you for helping us enhance our offerings.
Easy to place order, and no fuss!
Thank you for your feedback, Dunelm. We're glad to hear that placing your order was easy and hassle-free.
I had money in my Kitco Account. I was able to order a product as a gift and easily pay for the product and associated costs with the money in the account. Then I received an email confirmation with all the details.
Thank you for sharing your experience with your Kitco account, Brian. We're glad to hear that you found the process of ordering a gift and using your account funds straightforward and convenient.
Excellent customer service and knowledgeability of all pertinent information which made for a pleasant experience,
Thank you for your kind words, Charles. We're thrilled to hear that our team's knowledge and customer service made your experience pleasant and informative.
SPEEDY, EXCELLENT PROFESSIONAL INTERACTION AND PROCESS.
We appreciate the fantastic feedback, Nagendra. We're happy to hear that you found our transactions speedy and the interactions with our team both excellent and professional.
I have been dealing with Kitco for the past several years and I have always been happy with the way they handled the business. I 100 percent trust them and never had any issues.
Thank you for your continued trust and support over the years, Sean. We're thrilled to hear that you've consistently had positive experiences with Kitco and that we've earned your trust.
Trying to create an account continually gives error messages. Really hard to create account
Thanks so much for sharing your feedback on setting up your account, Ben. We’re sorry to hear you ran into some trouble and appreciate you letting us know. We’ve tried reaching out to chat more about this and will try again soon. We’re dedicated to making things smoother for everyone and really value your patience as we work on it.
Kitco team is very helpful and facilitated a smooth transaction creating a happy customer.
Thank you for your kind words, David. We're thrilled to hear that our team was able to facilitate a smooth transaction and that you had a positive experience with us.
As always ease of transaction...big or small amts.. exceptional service.
Thank you for your feedback, Suzanne. We're happy to hear that you consistently experience ease of transaction and exceptional service with us, whether for large or small amounts.
Their Rep was very helpful, knowledgeable and efficient. Good experience!
Thank you for sharing your experience, William. We're happy to hear that our representative was helpful, knowledgeable, and efficient, and that your interaction with us was a good one.
Sebastian is awesome. Pretty much even anticipated my every question
Thank you for your kind words about Sebastian, Robert. We appreciate the great review.
They could take care of my account setup and got my order placed with no problems and they where very nice
Thank you for sharing your experience, Michael. We're pleased to hear that your account setup and order placement went smoothly.
Gary, was very polite and helpful.
We appreciate your kind words about Gary, Eugene. We're glad to hear that Gary was polite and helpful during your interaction.
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