Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:
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Is Kitco Metals Inc. legit?
Kitco Metals Inc. (online.kitco.com) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and knowledgeable personnel who always take the time to make buying and selling precious metals exceptionally easy and straightforward. Many people also highlight the gorgeous, extremely well-packaged coins delivered promptly alongside the highly convenient and user-friendly online platform.
Some reviewers were not happy with payment processing, noting significant delays, prolonged withholding of funds, and a complete lack of clear communication after completing transactions. A few consumers additionally mentioned frustrating experiences when trying to reach representatives multiple times to successfully resolve various transaction and account questions.
Auto-generated from all reviews of this business. For reference only.
Attempted to set up payment process with PLAID and it did not process system acknowledge bank but became stuck in a loop when attempting to check out PLAID never appeared on my account spoke to Kitco twice on the phone customer service people were polite and gave a ernest effort to resolve the issue but did not .. I acknoledge I may have been the issue in the intial set-up of linking Kitco, Plaid and Bank ended up overnight check this am....additional cost
Reply from Kitco Metals Inc.2024-11-05
Thank you, Jonathan, for sharing your experience. We appreciate you recognizing our customer service team’s efforts to assist, even though the PLAID issue couldn’t be fully resolved at that time. Your feedback is invaluable, and we’re actively working to enhance our systems to prevent similar issues in the future. We value your patience and look forward to delivering a smoother experience next time.
Nice enough person on the transaction, although the communication not as good as last transaction. Had to ask this time if my shipment was delivered to them. Last time got a prompt email. Also last time payout was quick. This time slower
Reply from Kitco Metals Inc.2024-11-04
Thank you for sharing your experience, Peter. We're glad to hear that you had a positive interaction with our team, though we apologize for any delays in communication. We're reviewing our processes to ensure more timely updates, as we understand how important these are to your experience. We'll be in touch with updates and appreciate your patience and feedback, which help us serve you better.
Very quick & smooth transaction.
Very comfortable dealing with Kitco.
Al D
Reply from Kitco Metals Inc.2024-10-31
Thank you for sharing your experience, Al. We're glad to hear that your transaction was quick and smooth, and that you felt comfortable dealing with us.
You must do better or retire! In line totally ineffective, an hour for simple transaction. I won’t be doing this again😱
Reply from Kitco Metals Inc.2024-10-29
Thank you for reaching out and sharing your concerns, Frank. We apologize for the inconvenience and the lengthy process you experienced. We strive to make every transaction smooth and efficient, with careful measures in place to prioritize security. We will contact you soon to discuss this further. We value your input and are here to help ensure a better experience in the future.
I've been a customer of Kitco since 2002. The best way to increase profit, like the stock market is trading. Physical holdings is fine for the future, but the spot is
too high for trading. I suggest using the Kitco Pool.
Buy low, sell when high. That means a constant watch
3-4 times a day will give you the edge in trading.
Reply from Kitco Metals Inc.2024-10-30
Thank you for sticking with Kitco since 2002 and for the fantastic review! We’re grateful for your continued trust in our services.
very positive experience for a 1st time coin buyer!
For a first time coin buyer that doesn’t know how it works, the customer service agent I spoke with was so very helpful and kind and walked me through the whole setting up the account process and payment options and made my purchase a very positive and pleasurable experience. She even gave me her name and told me to call back and ask for her if I have any other questions or concerns. I got my Maplegram25 at an excellent price and have been made to feel very confident that with the insurance on my shipment that I’ll receive it just fine. I will be shopping at Kitco looking for deals again! Thank you!
Reply from Kitco Metals Inc.2024-10-30
Thank you so much for taking the time to share your experience as a first-time coin buyer, Michelle. We're happy to hear that our customer service team made your purchase smooth and enjoyable, and that you felt confident and well-informed throughout the process.
KITCO is customer oriented company. Their Repersentatives are well trained and friendly.
Reply from Kitco Metals Inc.2024-10-31
Thank you for recognizing our dedication to customer service, Mohammed. We're happy to hear that you had a positive experience with our representatives.
exceeding expectations .............. as usual ;-)
Ive used Kitco in the past, however never left a review. The purchasing of metals is simply, easy! Kitco stays on top of the information and lets you know ASAP, ie: how the transction is proceeding between institutions, where you are in line when orders are being filled, They even tell when the order is being packaged!!! The Orders ALWAYS arrive ahead of schedule. NEVER BUY PAPER ! or you dont own it!
Reply from Kitco Metals Inc.2024-10-30
Thank you for taking the time to leave us such a great review! We're thrilled to hear that we continue to exceed your expectations with our service.
Excellent service from representative, Carlos.
Quick and easy transaction.
Reply from Kitco Metals Inc.2024-10-28
Thank you for your positive feedback, Dana. We're thrilled to hear about your excellent service experience with Carlos and the quick, easy transaction. We'll be sure to pass along your compliments to him.
I was looking for some silver for my new adventure into collecting bullion coins. Went to the Great Deal sign and found some 1.5 ounce Canadian coins that had been reduced a lot. I didn’t want them for collecting so I ordered enough for my budget.
Reply from Kitco Metals Inc.2024-10-29
Thank you for choosing us for your purchase, John. We're thrilled to hear you found the perfect coins for your budget under our Great Deal sign. Whether you're starting a collection or have other plans for your coins, we're here to support you every step of the way.
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