Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:
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Is Kitco Metals Inc. legit?
Kitco Metals Inc. (online.kitco.com) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and knowledgeable personnel who always take the time to make buying and selling precious metals exceptionally easy and straightforward. Many people also highlight the gorgeous, extremely well-packaged coins delivered promptly alongside the highly convenient and user-friendly online platform.
Some reviewers were not happy with payment processing, noting significant delays, prolonged withholding of funds, and a complete lack of clear communication after completing transactions. A few consumers additionally mentioned frustrating experiences when trying to reach representatives multiple times to successfully resolve various transaction and account questions.
Auto-generated from all reviews of this business. For reference only.
Straight forward company that will be a company I can deal with. Not a 5 rating as had a small confusion on web page ( but that may be me as 82 years old) but all worked out OK. Was reluctent to send review before had confirmation of funds being received - so that could be a little faster. But all good.
Reply from Kitco Metals Inc.2024-10-29
Thank you for your feedback, Garry! We’re glad to hear everything worked out, and we’re here to make your experience with Kitco as seamless as possible. Please feel free to reach out anytime; we’re always happy to assist. Thank you for choosing Kitco—we look forward to serving you again!
Kitco's customer service people are very knowledgeable and helpful. My sale was completed very quickly and easily. I highly recommend Kitco to anyone looking to buy or sell precious metals.
Reply from Kitco Metals Inc.2024-10-28
Thank you for recommending Kitco, Michael. We're happy to hear that you found our customer service team knowledgeable and helpful, and that your sale was completed quickly and easily.
Many issues with bank set up. They use plaid which has been a real pain. The same banks works fine when I buy with Apmex. They lost out on a few $15k purchase from me because of this.
Reply from Kitco Metals Inc.2024-10-25
Thank you for your feedback, Jimmy. We’re committed to making your experience as seamless as possible and appreciate you sharing your thoughts. A member of our team will be reaching out to provide assistance and ensure everything is set up smoothly moving forward.
Your representative Carlos provided…an excellent service, showing patients answering all my questions in a professional manner. Thank you Carlos.
Your representative Carlos provided excellent assistance. Kitco prices and products, in my opinion, are the best. I'drecommend doing business with Kitco to anyone. Thank you for your service. EL
Reply from Kitco Metals Inc.2024-10-28
Thank you for your fantastic review, Erik. We're thrilled to hear about your excellent experience with Carlos and are glad you find our prices and products to be the best. Your recommendation is highly appreciated, and we look forward to serving you again in the future. Thank you for trusting Kitco!
I had conflicting experiences with 2…Conflicting Experience
I had conflicting experiences with 2 different representatives. The first, a woman couldn't seem to identify who I was. I hung up on her after 10 minutes of contradictory information. The second was a man named Carlos. He was very helpful and explained the process clearly.
Reply from Kitco Metals Inc.2024-10-24
Thank you for sharing your experience with us, Robert. We’re glad Carlos was able to assist you and clarify the process. Your feedback is important, and we’re continuously working to ensure all customer interactions meet the highest standards of service. We appreciate your patience.
Kitco makes buying gold fun ! Their people are honest and very informed and when they pack your order they make sure you received it intact ! I would highly recommend Kitco to anyone interested in purchasing Gold .
Reply from Kitco Metals Inc.2024-10-25
Thank you for sharing your positive experience, Robert. We're happy to know that you had a fun time buying gold with us and appreciated our team's effort to deliver your order safely and securely. We look forward to assisting you again and thank you for recommending us!
website does not allow various shipping options like Amazon
receipt does not show correct address of shipment
Reply from Kitco Metals Inc.2024-10-24
Thank you for reaching out, David. We've sent you an email confirming the correct shipment details, and a member of our team will be in touch soon to ensure all your concerns have been addressed. While we’re always working on ways to improve the overall customer experience, we appreciate your patience and feedback as we continue making enhancements. Thank you for your feedback.
Kitco always has excellent customer service. Today Daniel helped me with my transaction in a professional and knowledgeable manor.
Reply from Kitco Metals Inc.2024-10-25
Thank you for the great review! We're pleased to hear about your positive experience with Daniel and the consistent excellent service you've received from Kitco.
The customer service guy was great! His name was Jordan. Very helpful and professional! Plus, I received my purchases promptly and securely - Kitco's my new "go to" metals provider!
Reply from Kitco Metals Inc.2024-10-25
Thank you for your kind words. We're thrilled to hear that Jordan was able to provide you with great service and professionalism.
I talked to your representative, who was friendly, informative, and suggested ways to get my sale to you at the lowest cost . Very good experience.
Reply from Kitco Metals Inc.2024-10-25
We're happy to hear that our representative was friendly and informative, and that they were able to suggest cost-effective ways for your sale. We appreciate your feedback and look forward to assisting you again, Don.
Excellent service, promptly served, very nice office, everything was perfect!
Reply from Kitco Metals Inc.2024-10-25
Thank you for your kind words, Bill. We're glad to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Rep was very helpful. only negative was a long hold as she got a question answered.
Reply from Kitco Metals Inc.2024-10-22
Thank you for sharing your experience, Kenneth. We're pleased to hear that our representative was helpful, and we apologize for the wait time you experienced.
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