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Kitco Metals Inc.

ClaimedCollecting reviews

199 reviews

4.3199 reviews
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About Kitco Metals Inc.

Data updated
Website
online.kitco.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
60 reviews
Replies to negative
100% (31/31)
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About this business

Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:

Written by the business, not verified by us.

Is Kitco Metals Inc. legit?

Kitco Metals Inc. (online.kitco.com) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-08-26.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and knowledgeable personnel who always take the time to make buying and selling precious metals exceptionally easy and straightforward. Many people also highlight the gorgeous, extremely well-packaged coins delivered promptly alongside the highly convenient and user-friendly online platform. Some reviewers were not happy with payment processing, noting significant delays, prolonged withholding of funds, and a complete lack of clear communication after completing transactions. A few consumers additionally mentioned frustrating experiences when trying to reach representatives multiple times to successfully resolve various transaction and account questions.

Auto-generated from all reviews of this business. For reference only.

What people say

S
Stanley Gittelman · 2 reviews · Verified · Experienced 2024-12-03 ·

everything went as good as it could go.

Reply from Kitco Metals Inc.2024-12-04

Thank you for sharing your experience, Stanley. We're happy to hear that everything went well.

L
Laurie Bolam · 2 reviews · Verified · Experienced 2024-12-03 ·

Excellent Service and very reliable.

Reply from Kitco Metals Inc.2024-12-04

Thank you for the fantastic feedback, Laurie. It's great to hear that you found our service to be both excellent and reliable.

S
SG · 1 review · Verified · Experienced 2024-11-29 ·

Great customer service.

Had a small problem on line, called customer support on phone. The kitco representative talked me thru my problem step by step and fixed my problem, she then continued on and helped me place my order that I had originally tried to do online. She made the whole buying incident very easy.

Reply from Kitco Metals Inc.2024-12-02

Thank you for sharing your experience with our customer support team. We're sorry to hear that you encountered a problem online, but are glad that our representative could assist you effectively, guiding you through each step to resolve the issue and complete your order.

M
Mike Talbot · 3 reviews · Verified · Experienced 2024-11-29 ·

user friendly

user friendly, checkout was simple

Reply from Kitco Metals Inc.2024-12-02

Thank you for your feedback, Mike. We're glad to hear that you found our platform user-friendly and the checkout process simple.

J
Jan Ulrich Holland · 4 reviews · Verified · Experienced 2024-11-27 ·

Always smooth and reliable…

Always smooth and reliable transactions. Thank you!

Reply from Kitco Metals Inc.2024-11-29

Thank you for sharing your experience, Jan. We're glad to hear that you consistently find our transactions smooth and reliable.

w
wayne andrew Sulecki · 1 review · Verified · Experienced 2024-11-28 ·

It was not a seamless experience this…

It was not a seamless experience this time. I linked a new card to make a purchase and it was denied, saying my address didn’t match the card. Wrong. I input the same information again and it worked.

Reply from Kitco Metals Inc.2024-11-29

Thank you for your feedback, Wayne. We apologize for the inconvenience with the card verification process. It's great that you were able to resolve it by re-entering your information, but we understand it wasn’t the smooth experience you expected. We appreciate your patience and value your feedback, which guides our efforts to enhance our services.

D
DWM · 5 reviews · Verified · Experienced 2024-11-11 ·

It was flawless.

Reply from Kitco Metals Inc.2024-11-29

We appreciate the fantastic review and five-star rating.

N
Nar · 3 reviews · Verified · Experienced 2024-11-26 ·

Love the experience!

Great navigation and easy to place order for the product I was looking for!

Reply from Kitco Metals Inc.2024-11-26

Thank you for the great feedback, Nar. We're thrilled to hear that you had a positive experience with our website's navigation and found the ordering process easy and straightforward.

R
Robert W. Whitlock · 2 reviews · Verified · Experienced 2024-11-25 ·

Very helpful transaction.

kitco's representative was straightforward and friendly. Very knowledgeable and no guessing.

Reply from Kitco Metals Inc.2024-11-26

Thank you for your feedback, Robert. We're glad to hear that you found our representative helpful, straightforward, and friendly during your transaction.

T
Tachi · 4 reviews · Verified · Experienced 2024-11-25 ·

Merge old, unaccusable account with new account

I wanted to make a purchase on a new account I just opened but had a question about using PayPal. The person who assisted me was able to merge the new account information into an old account that I had not used in over a decade and couldn't access because of an email address change and answered my PayPal question. He also assisted me in completing an online purchase I was trying to complete.

Reply from Kitco Metals Inc.2024-11-26

Thank you for sharing your experience, Tachi. We're glad to hear that our team was able to effectively assist you with merging your accounts and addressing your PayPal inquiry.

P
Peter Dowker · 2 reviews · Verified · Experienced 2024-11-25 ·

Great experience

Selling my gold bars to Kitco went very well. The pickup by courier option was excellent. The only thing that could be improved would be to make it clearer that there are 2 types of RCM bars when selling. Overall a great experience.

Reply from Kitco Metals Inc.2024-11-26

Thank you for your feedback, Peter. We're happy to hear that your experience selling gold bars with us went well, and that you found the courier pickup option convenient. We appreciate your suggestion regarding the clarity of RCM bar types and will work to improve this aspect. Thanks for choosing Kitco, and we look forward to assisting you again in the future!

L
LIZ · 7 reviews · Verified · Experienced 2024-11-25 ·

simple and easy

simple and easy, a few clicks online and transaction is done

Reply from Kitco Metals Inc.2024-11-26

We appreciate your feedback, Liz. It's great to hear that you found the online transaction process straightforward and quick.

J
Joe · 5 reviews · Verified · Experienced 2024-11-19 ·

Found the coins I was looking

Found the coins I was looking. Placed an order and had them in my hands in less than a week.

Reply from Kitco Metals Inc.2024-11-25

Thank you for your positive feedback, Joe. We're glad to hear that you found exactly what you were looking for and received your order in less than a week.

F
Frank Surface · 2 reviews · Verified · Experienced 2024-11-20 ·

Kind and Patient with all my questions.

Reply from Kitco Metals Inc.2024-11-25

Thank you for sharing your experience, Frank. We're happy to hear that you found our team kind and patient in answering all your questions.

E
Ellen Gryckiewicz · 2 reviews · Verified · Experienced 2024-11-22 ·

Very Happy

Was very straight forward and easy to use.

Reply from Kitco Metals Inc.2024-11-25

We appreciate your feedback, Ellen. We're glad to hear that you found our service straightforward and easy to use.

Z
Zoltan · 4 reviews · Verified · Experienced 2024-11-21 ·

I'm glad and satisfied with…

I'm glad and satisfied with your flexibility, how you managed to fulfil my order. Your colleague Daniel is friendly, patient even if the cell phone coverage was poor, or even if I didn't understand him immediately (as I'm not native English speaker). Thank you so much!

Reply from Kitco Metals Inc.2024-11-22

Thank you for your kind words, Zoltan. We're thrilled to hear that you're satisfied with how we handled your order and that Daniel was able to assist you with patience and friendliness.

J
J Popkin · 4 reviews · Verified · Experienced 2024-11-22 ·

Adrian was fast and efficient in…

Adrian was fast and efficient in processing my sale!

Reply from Kitco Metals Inc.2024-11-25

Thank you for your feedback. We're thrilled to hear that Adrian was able to assist you with speed and efficiency.

(1)KITCO IS THE ONLY GOLD COMPANY I TRUSTED

(1)I only trust you because I have been dealing(your customer) long time because you do safe + quick (2)Some other gold companies did contact me but I do not care

Reply from Kitco Metals Inc.2024-11-21

Thank you for your trust and for being a valued member of the Kitco family, Bien Van Tran. We're honored to be your preferred gold company and appreciate your recognition of our efforts to ensure safe and quick transactions.

S
Stew · 1 review · Verified · Experienced 2024-11-18 ·

The logistics to send me my coins was…

The logistics to send me my coins was quite good. Good communication and updates.

Reply from Kitco Metals Inc.2024-11-21

Thank you for sharing your experience, Stew. We're glad to hear that you were satisfied with the logistics and communication throughout your transaction.

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