We’ve streamlined the passport application process down by creating a platform that guides you so you know exactly what you’ll need to successfully complete your passport application faster than using the post offic
Online Expeditors (onlineexpeditors.com) has a 3.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 42% give 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-27.
Could not get my documents in time to get passport for my trip. Never downloaded anything from Passport center. Called within one hour of paying Two hundred dollars to cancel and was informed absolutely no refunds. Instead issued voucher which I won’t need because I will not need passport expedited! Refund policy should be clearly defined when beginning process! I would not recommend this company!
Received my passport one day earlier than expected, in 6 days including a weekend. Tracking the process step by step is easy by clicking the link provided by email. You might be putting on hold for a while when calking, but eventually you'll get someone to help. Recommend this service.
Lin, Thank you for the kind words of appreciation and the 5 star review. We are grateful for your business and wish you safe travels.
I realized 4 days before my vacation that my passport had expired. I searched and passport center was the first to come up, as NY had no appointments for same day. The documents were clear and easy to follow, I was updated 100% along the way and my passport arrived on the day promised. I firmly believe any of these negative reviews are because someone incorrectly filled out the paperwork, etc which delayed their passports. I would 100% recommend this service to anyone. Thank you for saving my vacation
Bryan, Thank you so much for taking the time to share your experience. We are always humbled when we read kind words of appreciation and thanks. We appreciate your business greatly and wish you safe travels. Come back and see us again in 10 years.
Total scam. They create an email box that you don’t have access to and put it on the passport application. Their customer service reps don’t even know where they are expecting you to send your passport. Watch out. That response doesn’t even answer any questions, which is consistent with their deceptive business model. How is it possible to get two immediate responses to an online review and ZERO responses to my calls and online submissions to customer service? Message on call line says everything is reviewed within 1-3 business days and I still don’t have an update 5 business days later.
Greetings and thank you for reaching out to us. As the US Dept of State uses an appointment/slot system, with limited opportunities to submit documentation to any given office, when we will actually receive your documentation will dictate where it is sent - this is based on what Regional Passport Agency has the availability to process any given application based on its specific needs. If you have any further questions in regards to the process, federal protocols, or your application please contact us and speak with a Passport Advisor. Thank you again for your feedback, and we look forward to further assisting you! **UPDATE** Sarah - we spoke to your concern that the service representatives with whom you spoke did not have the location for you to send the docs when you initially called in. We would be happy to answer any further questions you may have. However, we take seriously the registration we have with the US Dept of State, and must adhere strictly to the federal protocol in order to retain and renew that registration annually. We are far from a scam and would be happy to resolve any remaining issues you have with your order. As we said, we would be more than happy to answer any further questions you have or look into your case. So please do send over your order information so we can better speak to your situation. Thanks!
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