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Is Online Expeditors legit?
Online Expeditors (onlineexpeditors.com) has a 3.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 42% give 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-27.
Absolutely horrible!!! This is a scam. I have waited over 6 months for a promised refund which they said was approved! They ignore calls and emails and feed you BS to keep collecting your money!!
Reply from Online Expeditors2020-08-07
Joshua,
I am sorry that this has taken well longer than it should have. I have the order number and will ask my team to get in touch with you regarding this refund. We will get this resolved for you as soon as possible. We will have our team call you to get the credit card number, as it is a little too old to refund through our system.
The Passport Advisory Team
They could not deliver my passport in time for the trip so I put the account on hold for me to access what to do and cancelled my trip. When it was clear that this would not work, I asked for a refund and have heard nothing for months.
Reply from Online Expeditors2020-07-09
Debra,
I am sorry for this problem you are facing with the refund. I will reach out to you under separate cover to see if I can get your order number and a quick resolution for you.
Thanks,
The Passport Advisory Team
Have not received final documents need to ship today - cannot reach customer service. A friend used this service and had great results. My experience has been very disappointing.
Reply from Online Expeditors2020-06-17
Edward,
As you await the release of your passport, I want to provide additional follow up regarding your passport order.
The Department of State passport processing centers have been operating with limited resources until today. We have been notified that 11 agencies have begun increasing staffing levels, with others following shortly. We believe this will immediately increase processing times and afford them the opportunity to perform administrative functions such as updating tracking.
Our focus remains securing your passport and I apologize for this inconvenience. Service time frames were determined based on present processing at that specific time period. This has needed to be extended due to the continued nationwide focus on social distancing and each state's allowance to manage independently. We understand your frustration and ask for continued patience.
Promise I will have the passport 14 days and now it’s a month later and I still don’t have the passport is just Lies people they lied to the people all day
Reply from Online Expeditors2020-05-28
Eliseu,
We are sorry that your passport has not been delivered yet. We continue to monitor the situation and will update you once we have more information.
Order it feb 26 they charge me for $178, I keep calling customer service to continue my doc but no one has ever pick up the till it getting closer to my departure time end up using other service and asking for refund the said they will refund it and I never get my refund it’s been over than w 2 months, just call them today asking status of my refund and they hang up on me.
Reply from Online Expeditors2020-05-13
Dennis,
I am sorry that you were met with challenges and I am asking our Sr. Call Center Manager to listen to the calls in question, as we would never want someone to hang up on a customer. I will reach out to you with an outcome under separate cover.
We were able to find the order number and the monies have been refunded back to you. You should find an email confirmation of this now. Sorry again.
I would give them zero stars if possible. I requested a refund for a double charge more than 45 days ago and still haven’t received it. I can’t speak to a manager and just get told over and over I’m on the list for expedited refunds but it never happens. I also never received my passport as requested but that could be blamed on covid 19. I never asked for that money back even though they failed to provide their service but to not return the duplicates charge is outrageous.
Reply from Online Expeditors2020-05-04
Mandy,
So sorry. I will have this refund completed on Tuesday, May 5, 2020. You will receive an email that it has been completed. Again, our apologies and have a good day.
Not trustworthy! I signed up for the service but only after providing my credit card information did they tell me I had to have travel plans arranged to receive the service. The company told me to send in a request for refund. I made two requests and received zero response from the company either time. I finally had to dispute the charge with my credit card company. At least that got their attention! You should try using some other company.
Reply from Online Expeditors2020-03-08
Sorry that I unfortunately reached that point. I will reach out to you under separate cover to see if I can find out more information for you.
This service is very unreliable and unprofessional. I was already charged over $400 for passports and now am not able to reach anyone in order to provide the documents required to finish the application process. Which means I may not get the passports or my money back. I am very frustrated and don't have that kind of money to just be losing out on.
Reply from Online Expeditors2020-03-07
We will reach out to you for your order number. Sorry!
I would like to thank online expeditors for the fast reliable service they provided me. I'm so thankful for your help my trip is as scheduled thanks once again
Reply from Online Expeditors2020-03-06
Elizabeth,
Thank you so much for the wonderful 5 star review. We appreciate your business and wish you safe travels.
I have been on hold twice with the company today for 30 + minutes. I am waiting to confirm my order. I have to everything sent in by 3:00 tomorrow but I can't get ahold of anyone to download my needed documents. Disappointed and very frustrated with the customer service. Hoping I will not lose my money.
Reply from Online Expeditors2020-03-05
So sorry you are running into these issues. I will reach out to you to get an order number so we can escalate this and get you on your way.
Since it's my first time traveling out of the country they made the process easy and they got my passport to me faster than I expected . Thank you Gov works for all of your hard work , I'll definitely use you guys again in the future
Reply from Online Expeditors2020-03-05
Thank you so much for the kind words of appreciation. We are glad that we were able to assist and make the process less stressful. We appreciate your business and wish you an amazing adventure ahead.
I’m having serious issues with this…did I just waste 200 dollars
I’m having serious issues with this company. I have paid for the services, waiting to be able to download documents, tried calling the number and it went straight to voicemail.
This is ridiculous.
Reply from Online Expeditors2020-03-05
Sorry for any delays you are having. I have instructed our team to call you directly to review and get the documents available for you.
Service was great.
They saved me from a great deal of trouble two weeks ago. I didn't have a travel date, but I needed a passport to prove work status at my job because my social security card had a restriction which never got removed and my passport was my only hope because I didn't have a U.S. birth certificate. This company saved me and my job and I couldn't be more grateful after getting laid off early in the year.
I will admit when I read these reviews at first, I was very concerned and I was afraid I wouldn't get my passport in time, but one customer service representative Nikki was very helpful and she was very patient, she put my mind at ease and helped a lot.
While I don't know everyone's experience on here, it seems like a lot of people had a bad experience because
1. They didn't send in all their documents
2. Department of State rejected/suspended their passport
As for customer service contact,
I have gotten a hold of them everytime and the longest wait time for me was 17 minutes more than likely because I called around lunch time, but this was a rare occasion.
I did the 6-7 business day rush service.
Sent my documents February 21st and received my Passport March 3rd.
For those who are trying to do same day service, even if you got to passport agency and book an appointment yourself, you still may not be guaranteed as their are limited slots available for that and I'm not really sure if that's a problem any private expediting company can solve.
Thank you Govworks for saving my job and thank you for getting me through this rough hurdle.
Reply from Online Expeditors2020-03-05
Abhi,
Thank you so much for the wonderful review of our services. We greatly appreciate your business and hope that you have amazing adventures. Thank you also for the testimony that I know will help others.
Hello??? I have been on hold for over an hour trying to finish up the application that I am not allowed to download until speaking to a real live person, which seems impossible at this point. I'm starting to fear that all the other terrible reviews are correct and that I have wasted my money. Stay away from this company!
Reply from Online Expeditors2020-02-03
Katiy,
I will contact you under separate cover to get your order number and move you along the process. Sorry for this.
THIS IS A SCAM. DO NOT USE THIS COMPANY. I tried to expedite my passport through them and they didn't get back to me in the specified 24 hours. Then said they left a message but never did. No one has ever returned my phone calls and my request for a refund has never been acknowledged. 01/01/2020
Reply from Online Expeditors2020-01-31
Teghan,
We apologize for any issues. We will reach out to you under separate cover requesting your order number to resolve this matter.
Awesome Service If You Actually Need It (this is a real review!)
I don't normally write reviews, but I wanted to make sure I wrote one for this company. We realized we had 2 of our kids' passports expired about 16 days before vacation....emergency! So, we found this company online. I read a lot of the reviews (good and bad) and have to admit, I was skeptical. However, the process was smooth, I received updates every step of the way -- and we received our passports with 3 days to spare -- WHEW, relief!
I thought it was important to share this because although there are negative reviews on this site, it seems most of them come from people who sign up for the service and then want to cancel (and it is clearly stated in their refund policy that there are no refunds, for very valid reasons. We actually needed the service, went through with it -- and although extremely expensive, it was exactly what we needed in order not to cancel our vacation.
I recommend people not sign up before reading the fine print; however, if you are in need of passports fast, they do what they say (at least for us they did!)
So thanks Online Expeditors! You gave us one less worry before we leave on our family trip!
Reply from Online Expeditors2020-01-20
Jen,
Wow!! This review is amazing!! Thank you so much for the kind words, trust and appreciation. We hope that the family has a great trip and plans plenty of amazing adventures in the future.
LIKELY A SCAM.
First of all - the company got 28 five star reviews on November 19th, conveniently bookended by very negative one star reviews. Certainly seems like they're padding their stats.
Second of all - I filled out all of my paperwork and was told to "call in to verify my information before shipping." I called yesterday and left a voicemail requesting assistance. Then emailed multiple times today with only one response saying they "messaged me on the platform." I replied and proved that I had no messages on the platform with a screenshot, and called repeatedly to my AM (Kenia) as well as "her manager." No one is responding to my emails and I've been on hold for over 30 minutes now...
If I don't hear back before they close in 4 minutes I'll definitely be contacting my credit card company to report the charges as fraudulent and contacting the better business bureau.
Reply from Online Expeditors2020-01-02
Neil,
We assisted you on the day that you wrote this review. You should be in receipt of your passport and was delivered in time for your travels. I understand your frustration, but I believe you would see that we are not a scam.
Unfortunately I have had a similarly bad experience as other have posted. I had to cancel my order moments after placing it (for about $293 dollars). I received an email saying that a refund would be processed shortly. Several weeks went by and I called to ask about the status of my refund. Lauren Brown told me that a refund would be issued within 10-15 days. No refund was issued. I have been calling on a weekly basis since and have not received any money back. I am planning to report these charges as fraudulent and will be making a complaint about fraudulent and unethical business practices to the FTC and BBB.
Please do not give this company any of your money.
Reply from Online Expeditors2019-11-22
Aaron,
We are sorry for the delay. We will reach out to you under separate cover to get your order number and rectify this matter immediately.
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