We’ve streamlined the passport application process down by creating a platform that guides you so you know exactly what you’ll need to successfully complete your passport application faster than using the post offic
Online Expeditors (onlineexpeditors.com) has a 3.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 42% give 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-27.
I was worried because no one would ever answer the phone. However I sent my fedex to them on 6/11 and have my passport in my hand on 7/19. I was expensive but I had already booked my trip thinking the real ID was all I needed then found out I still needed an updated passport. They came through for me. Thank you
Thank you so much for the wonderful review. Safe travels.
I have been working with this co. online since Friday evening into today, Monday afternoon. I am on hold now for the second time for over an hour now as I was hung up on the first time. Thanks guys, enjoy my $237.00 that I really didn't have to spend in the first place!! What goes around comes around!! Good Luck! Frank S., Cumming GA
We are so sorry that he ran into issues with us. We definitely want to assist you. Can we get your order number. We have sent you an email under separate cover. Update: We have attempted to reach out to the customer to resolve the matter, but he has not responded to our requests for additional information.
On 7/16/21, we went to the post office for an appointment with the acceptance agent and were told that they cannot process applications without a letter of authorization. The website doesn't provide this letter, so this service doesn't work. I tried calling the help number, stayed on the line forever, and nobody ever picked up. My order number is GW-CDB170E80.
Currently you are correct. We do not provide a letter of authorization. This is because the services that we currently offer do not require it.
Quick and easy. And they kept us well informed on how the processing was going. I highly recommend this service.
Thank you so much for the wonderful five star. Appreciate your business and wish you safe travels.
Unable to contact them by phone. Post office is telling me I need a letter of authorization which Online Expeditors did not provide. They won’t answer the phone so I cannot troubleshoot this with them. Waste of money
We are sorry about this. We hope that you were able to get this rectified. Currently we do not require a letter of authorization for submission.
Quick, efficient and timely updates! Loved it. I had no real urgency, was happy to wait but it took less than a month to process and deliver. Highly recommend this service!
Zsalyne, Thank you so much for the wonderful review and 5 star rating. We greatly appreciate your business!
I have called over and over again and no one picks up please I need help and it is an emergency. Terrible customer service. No one picks up the phone and I have been on hold once for almost two hours. Please contact me for help or I need a refund and will just file fraud with my bank. I have been calling and calling and nothing. What is up with this service. Beware of potentially losing $240. UPDATE: got through and then got hung up on!!! if I could give them negative stars I would
Clarissa, So sorry that you had issues in reaching us. I don't show an order with your name, but will be happy to request it and check into what matters you have. Thanks!
I went to the post office to get the application sealed, they tell me I need a Letter of Authorization. I SAT ON HOLD FOR 2 HOURS WAITING for someone to even acknowledge that I called. SUCH GARBAGE CUSTOMER SERVICE
Brynn, At this time, we are not using LOA's, as the standard courier service is not operational. You should have just been allowed to submit without. So sorry!
THANK YOU FOR YOUR QUICK RESPONSE! The reason you don't have my application back yet is because I HAVE A QUESTION. That is why I have been trying to get someone to call me back or answer me. At this point, I just want my money back. I am not sending my application to you if I can't even get you to answer my numerous calls. Please credit my original form of payment back. Thank you. NO ANSWER! I have been trying for weeks to get in touch with someone, anyone from this company. I ordered and paid for an on-line application. I have called all numbers, sent instant messages on the website and emails and NOTHING. My money is gone and my application is gone, I guess...
Koren, Let me ask someone to call you right away to get your question answered.
This is a very deceptive website - they charge you upfront for government services and postal services that can be obtained for free and directly from the shipping providers - their refund policy is hidden and they miss represent themselves as an official government service provider. They do not monitor their online chat systems and you can never talk to a customer service representative. I immediately stopped the application process when I realized that this was a third party provider and I have requested refund via email but I have yet to hear from them. I will remove this once my charges are properly refunded.
First, we are not a fraud operation and will report this review for this harmful claim. Before a customer pays, we share all our fees and only after a customer enters and agrees is the card charged. We request you remove this review without our need to report it. Your order was refunded this morning and will be back in your bank account per the card used. It is disappointing that your avenue to besmudge our reputation and call us a scam and then share that you will amend after you get the refund shows character.
Please be aware I just finished my application and I end up paying $156 I was under the impression that the process included everything but this is just to fill out an application which you can do it on any city hall or post office for free and on top of everything you have to pay $187 in addition to the government also this system automatically charges you for insurance well I deserve it I hope this helps someone
Rudy, We are sorry that you were disappointed in our services. However you’ll be happy once you receive the passport and see that house smooth process goes.
As a local passport acceptance agent please be aware money paid on their site does not get forwarded to the Regional Passport Facility or the Acceptance Agency. When you arrive at the Acceptance Agency they will require you to present a check or money order to be forwarded to the Regional Facility that will actually process your passport. Please only get your information from sites that are legitimately belonging to the Acceptance Agency or travel.state.gov.
You are correct, we do not include the cost of the passport, as these fees must be sealed with the documents sent to the passport agency.
I fear this is a scam. They are not delivering anything that they promise. In fact when I called today to inquire about the status, they were unable to give me any valuable update and told me I had contacted Rush my passport when my application was sent to online expeditors! I am confused and am starting to wonder where my sensitive information is even at! At this point I am not even sure that the US Passport agency even has my application to process! When you call online expeditors they give you the run around and are essentially clueless! Please contact me with proof that this is not a scam taking advantage of desperate vulnerable people!
Your information and order are safe. I will reach out to you for your order number and get you a better update.
My application shows 100% complete but I cannot download the forms I need to send in ..Doesn't make any sense. I have been on hold twice now for 30 minutes ,first time I just got disconnected by the agent.Also their live chat no-one responds I paid upfront and now no news from them on what to do next ...
Ingrid, I hope that we were able to resolve these issues and get the passport process me. Have a great day
They reply faster to bad reviews on their website than to their actual costumer service emails. Very irresponsible.
Well, we are still here to see what we can do to assist.
My husband one a trip and it was short notice and we had no passport . So far they have been very helpful the hold times are long and not quick to respond but when I finally spoke to Daphanie this morning she ASSURED me that the 4pm deadline was not in place because they understood its hard to get an appointment. I am still waiting on the confirmation email confirming they will accept documents Monday or refund the money. I want to be positive and hope in times like these people would go above and beyond to be helpful. So far so good....we will see if we get a email confirmation.
Christa, Thank you so much for the wonderful review and 5 star rating. We greatly appreciate your business. Have a safe trip.
It was soooo much easier than trying to maneuver the process on my own. They gave me clear instructions and regular updates and received passport 3 weeks earlier than expected. It was great!
Deisi, Thank you so much for the review and the words of appreciation. Safe travels and have a great week ahead.
They did everything they said they would do when they said they would do it
Gary, Thank you so much for the wonderful 5 star review. We greatly appreciate you and your business. Please remain safe and well. Safe travels when you go!
Thank you Online Expeditors for fast, reliable and easy to follow instructions. Very happy with service
Raul, Thank you so much for the 5 star review and appreciation for our services. Have a safe and happy holiday season. Stay well!
This app made me pay $270 for getting my passport, they have all my data and now that I went to the actual post office they said, that they will never charge that much for getting the passport. Now, this app never answers my phone calls for a refund!!
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