helped me get new bus but took long
Reply from OurBus2025-11-26
Thank you for your feedback! We're glad to hear that your issue was resolved and wish you a smooth journey ahead!
About OurBus
Data updated- Website
- ourbus.com
- Category
- Travel & Vacation
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 12% (3/26)
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Is OurBus legit?
OurBus (ourbus.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 12% of negative reviews. Last updated 2026-08-11.
What people say
Price and great service.
Reply from OurBus2025-11-26
Thank you so much for your kind words! We're thrilled to hear that you were happy with both our pricing and the level of service you received. Your feedback means a lot to us, and we look forward to having you travel with us again soon!
Great!!!!!!!
Reply from OurBus2025-11-26
Thank you so much for the enthusiasm! We're delighted to know you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!
He helped me book another bus on a…
He helped me book another bus on a mistake on my bus email.
Reply from OurBus2025-11-26
Thank you so much for the enthusiasm! We're delighted to know you had a great experience.
Very helpful.
Reply from OurBus2025-11-26
Thank you! We are glad you found it very helpful. Please reach out to us if there is any further concern .
Great customer service
Reply from OurBus2025-11-26
Thank you so much! We’re glad that you found our service great. We truly appreciate your feedback and look forward to helping you again!
Harshit was amazing!
Harshit was amazing!! Very insightful and helped me out instantly!
Reply from OurBus2025-11-25
Thank you so much for your kind words! We’re delighted to hear that Harshit was able to assist you and make the process smooth. We truly appreciate your trust in us, and we’re glad we could help make your holiday travel stress-free. If you need any further assistance, we’re always here for you!
speedy and solved my problem
Reply from OurBus2025-11-25
Thank you for your feedback! We're glad to hear that your issue was resolved quickly and wish you a smooth journey ahead!
Shruti was super helpful and resolved…
Shruti was super helpful and resolved our problem immediately.
Reply from OurBus2025-11-26
Thank you for your kind feedback! We’re happy to hear that Shruti was able to help and resolve your concern right away. We truly appreciate you taking the time to share your experience.
My agent was so helpful
My agent was so helpful , and understanding . Immediately handled my issue and got me and my children rescheduled in under 5 mins , truly as blessing . Thankyou
Reply from OurBus2025-11-25
Thank you so much for your kind words! We’re really glad to hear that our agent could assist you quickly and get you and your children rescheduled without any hassle. Your appreciation means a lot to us. If you ever need anything in the future, we’re always here to help!
Aarushi Got your back
Aarushi helped me reschedule within 5 minutes of the window time closing
Reply from OurBus2025-11-25
Thank you so much for your kind words! I’m really glad I could help you get rescheduled just in time. If you ever need anything else, I’m always here to assist. 😊
Friendly and attentive
Reply from OurBus2025-11-25
Thank you so much for your kind words! We are glad to hear you found the support friendly and attentive. We're always here to help whenever you need us!
Harshit corrected my mistakes really…
Harshit corrected my mistakes really well and was very kind and nice!
Reply from OurBus2025-11-25
Thank you so much for your kind words! We're glad to hear Harshit was able to assist you warmly and help correct everything smoothly. We truly appreciate your feedback!
Palak is the best person on this team…
Palak is the best person on this team she’s very kind and helpful. I missed my bus and she did everything she could to get me on another bus. Very kind and she’s the best.
Reply from OurBus2025-11-25
Thank you so much for your kind words! We’re delighted to hear that Palak was able to assist you. She truly is a valued member of our team, and your appreciation means a lot. We’re glad everything worked out and wish you a smooth journey ahead!
Harshit Katiyar helped so much when i…
Harshit Katiyar helped so much when i had ticket problems
Reply from OurBus2025-11-24
Thank you so much for sharing this! We are really glad Harshit Katiyar was able to help you with your ticket issues. We appreciate the feedback!
Shrurhi made my cancellation easy and…
Shrurhi made my cancellation easy and quick
Reply from OurBus2025-11-24
Thank you for sharing your experience! We’re glad to hear that Shruti made your cancellation process easy and quick.
helped me with name changing
helped me with name changing. really appreciate
Reply from OurBus2025-11-24
You're so welcome! I We are really glad we could help with the name change. If you need anything else, just let us know!"
Quick help with what I needed
Reply from OurBus2025-11-24
Thank you for taking the time to share your feedback. We truly appreciate your support and are glad to know we could meet your expectations
Great problem solver!
Harshit was very fast and accommodating
Reply from OurBus2025-11-24
Thank you so much for your kind words! We’re glad to hear that Harshit was able to assist you quickly and effectively. Your appreciation means a lot to us, and we look forward to helping you again in the future!
Great service!
Reply from OurBus2025-11-24
Thank you so much! We’re glad that you found our service great. We truly appreciate your feedback and look forward to helping you again!