OurBus (ourbus.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 12% of negative reviews. Last updated 2026-08-11.
Vishrut provided quick and timely service and was very courteous while trying to resolve my problem!
Thank you so much for your feedback! We’re glad to hear that Vishrut was able to assist you quickly and provide great support. We truly appreciate you taking the time to share your experience!
Most pleasant experience and problem fixed almost instantly!! Error was my own fault and it was taken care of so quickly! thank you!!!!!
Thank you so much for your feedback! We’re glad to hear that Agent was able to assist you quickly and provide great support. We truly appreciate you taking the time to share your experience!
Thank you so much for your kind words! We’re really glad to hear you had an amazing and helpful experience. If there’s anything else you need, please feel free to reach out—we’re always here to assist!
Thank you so much for your kind words! We’re really glad to know you found our support helpful and sweet. It means a lot to us! 😊
He helped me make the booking for my son to return to his school after Thanksgiving break. He was very polite and made sure that all my concerns were take care of.
Thank you so much for your feedback! We’re glad to hear that Agent was able to assist you quickly and provide great support. We truly appreciate you taking the time to share your experience!
Very helpful! Helped me change my email address for the tickets
Thank you so much for your feedback! We’re glad to hear that Agent was able to assist you quickly and provide great support.
I talked with Harshit and he was extremly helpful and got me exactly what I wanted. The whole thing was quick and easy!
Thank you so much for your feedback! We’re glad to hear that Harshit was able to assist you and make the process quick and easy. We truly appreciate you taking the time to share your experience!
The agent I spoke with was very kind and helpful. The bus was clean and we even got complimentary water. The bus drivers were great! The price was fair. Overall I was very happy with your company and will use your services again.
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team and enjoyed a clean, comfortable ride and the little extras. We truly appreciate your support and look forward to welcoming you back again!
This agent was helpful and patient throughout the support time
Thank you so much for your feedback! We’re glad to hear that Agent was able to assist you quickly and provide great support. We truly appreciate you taking the time to share your experience!
Good assistance!
Thank you so much for your feedback! We’re glad to hear that Agent was able to assist you quickly and provide great support. We truly appreciate you taking the time to share your experience!
The customer service representative was kind, attentive and thorough. They handle my issue expeditiously.
Thank you so much for your feedback! We’re glad to hear that Agent was able to assist you quickly and provide great support. We truly appreciate you taking the time to share your experience!
Roshni was absolutely amazing. She is the standard for customer service. She was so professional, polite and just amazing to work with. I’d give her 10 stars if I could
Thank you so much for your feedback! We’re glad to hear that Agent was able to assist you quickly and provide great support. We truly appreciate you taking the time to share your experience!
The agent dealing with my issue was prompt, polite and professional. Solved my issue very quickly.
Thank you so much for your feedback! We’re glad to hear that Agent was able to assist you quickly and provide great support. We truly appreciate you taking the time to share your experience!
Himanshi was great helped me really fast with my question
Thank you so much for your feedback! We’re glad to hear that Himanshi was able to assist you quickly and provide great support. We truly appreciate you taking the time to share your experience!
The person I chatted with, Himanshi, was extremely knowledgeable, detailed, and expedited my questions in a timely manner. An all around exceptional representative.
Thank you for sharing your wonderful feedback! We’re delighted to hear that Himanshi provided knowledgeable, detailed, and timely support. We take great pride in our team, and it’s always rewarding to know when one of our representatives delivers an exceptional experience. We truly appreciate your kind words and look forward to assisting you again whenever you need us!
Very quick resolution, great service !!
Thank you for your feedback! We’re glad to hear that you were assisted well and had a positive experience. We truly appreciate you taking the time to share your kind words.
Very nice, helped with problem
Thank you for your feedback! We’re glad to hear that you were assisted well and had a positive experience. We truly appreciate you taking the time to share your kind words.
It was delayed and it didn’t allow me to track the bus so I didn’t know when I was going to arrive
Thank you for sharing your experience, and we are truly sorry for the inconvenience and distress caused during the trip. This is certainly not the level of service we aim to provide. Your feedback is extremely valuable, and we want to ensure it is reviewed with the seriousness it deserves. In the meantime, you may also reach out to us directly at [email protected]
made rebooking and canceelation extremely easy
Thank you so much for your feedback! We’re glad to hear that you found the rebooking and cancellation process extremely easy. Ensuring a smooth and hassle-free experience for our customers is our top priority, and your review lets us know we’re on the right track.
First issue I've had in over a decade traveling with my service animal. They apparently consider their business above Federal laws.
We completely understand your concern, and we’re very sorry if you faced any inconvenience. Please be assured that we follow all applicable federal guidelines regarding service animals, along with our own special guidelines to ensure safe travel for everyone. Kindly share the details of your concern with us at [email protected], and our team will review the incident and assist you accordingly.
203 reviews matching