OurBus (ourbus.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 12% of negative reviews. Last updated 2026-08-11.
Harshit was fantastic and really helped me in a bind. A+++
Reply from OurBus2025-11-24
Thank you for the wonderful feedback! We’re thrilled to hear that Harshit was able to support you when you needed it most. Your A+++ review means a lot to us. We appreciate you taking the time to share your experience and look forward to assisting you again!
L
Lawrence · 1 review · Experienced 2025-11-24 ·
★★★★★
Great support
Reply from OurBus2025-11-24
Thank you so much! We’re glad that you found our service great. We truly appreciate your feedback and look forward to helping you again!
Thank you so much for your kind words! We’re glad to hear you found our service accommodating. Your feedback means a lot to us, and we look forward to assisting you again soon!
S
Sarah reiley · 1 review · Experienced 2025-11-23 ·
★★★★★
My representative was incredibly kind…
My representative was incredibly kind and helpful.
Reply from OurBus2025-11-23
Thank you so much for your kind words! We’re really glad to hear that our representative was able to assist you and that you had a positive experience. Your feedback means a lot to us.
We look forward to serving you again soon!
L
Lu · 1 review · Experienced 2025-11-23 ·
★★★★★
Great help
Great help! Easy and fast from Ay.
Reply from OurBus2025-11-23
Thank you so much! We’re glad Ay was able to assist you quickly and make the process easy. We truly appreciate your feedback and look forward to helping you again!
A
Albert · 1 review · Experienced 2025-11-22 ·
★★★★★
Communicative and Timely
Reply from OurBus2025-11-22
Thank you so much for your kind words! We’re glad to know you found our service communicative and timely. Your feedback truly means a lot to us, and we look forward to assisting you again.
Himanshi was very helpful. He made sure I got to where I needed to go.
Reply from OurBus2025-11-22
Thank you so much for your feedback. We’re delighted to hear that Himanshi was helpful and ensured you reached your destination smoothly. We will be sure to share your kind words with him.
H
Hm · 1 review · Experienced 2025-11-22 ·
★★★★★
Customer service was very helpful
Reply from OurBus2025-11-22
Thank you so much! We’re glad to hear our customer service team was able to help. Please let us know if there’s anything else we can do for you,
Himanshi was so helpful during our encounter she helped me out of a stressful situation.
Reply from OurBus2025-11-22
Thank you so much for your kind words! We’re delighted to hear that Himanshi was able to support you during a stressful moment. We’ll be sure to pass along your appreciation—she’ll be thrilled to know she made a difference. Please don’t hesitate to reach out if you need anything else!
Thank you for taking the time to share your experience with us. We’re truly sorry for the confusion and inconvenience you faced regarding your bus departure time .
We’re very glad to hear that Aarushi was able to support you and your friend so effectively. It’s wonderful to know she provided clear guidance, helped you understand your options, and arranged a rebooking without any additional charges. We’ll be sure to share your kind words with her—she’ll be delighted to know the positive impact she had during a stressful moment.
E
Ellie · 1 review · Experienced 2025-11-20 ·
★★★★★
Shruti was so helpful!!!
Shruti was so helpful!!!! Made our trip planning 1000x easier. Thank you so much for your help!
Reply from OurBus2025-11-21
Thank you so much for your wonderful feedback! We're delighted to hear that Shruti made your trip planning so much easier. We'll be sure to pass along your kind words!
M
Michael Rojo · 1 review · Experienced 2025-11-20 ·
★★★★★
They understood my problem and quickly…
They understood my problem and quickly resolved it.
Reply from OurBus2025-11-21
We appreciate your feedback! It’s great to hear that our team was able to address your concern promptly.
k
kayla xoxo · 1 review · Experienced 2025-11-21 ·
★★★★★
What made my experience so great was how they were easily able to make changes to my business assignmenr
What made my experience so great was how they were very helpful and quick to take action. I was very stressed about my bus but they easily fixed the issue.
Reply from OurBus2025-11-21
Thank you so much for your kind words! We're really glad to hear that our team was able to assist you quickly and help ease the stress you were experiencing. Your feedback means a lot, and we’re happy we could make your experience a smooth one. If you ever need help again, we’re always here for you!
W
Will j · 1 review · Experienced 2025-11-21 ·
★★★★★
Good man
Very helpful
Reply from OurBus2025-11-21
Thank you! We are really glad it was helpful for you.
I hope judging by the staff, the company should be top, because it'll be my first trip,
Reply from OurBus2025-11-21
Thank you so much for your kind words! We truly appreciate your trust. Our team works hard to ensure a smooth and comfortable experience for every passenger, especially first-time riders. If there’s anything you need before your trip, feel free to reach out — we’re here to help!
N
Nezak · 1 review · Experienced 2025-11-21 ·
★★★★★
Roshni was very helpful and fixed my…
Roshni was very helpful and fixed my issue.
Reply from OurBus2025-11-21
We really appreciate your kind words. It’s great to hear that Roshni was able to help and get everything fixed for you!
Thank you for your feedback. We’re glad to hear that our team was able to assist you in arranging a new bus after your original one had departed. If you need any further support, please don’t hesitate to reach out.