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Travel & Vacation

OurBus

203 reviews

4.5203 reviews
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About OurBus

Data updated
Website
ourbus.com
Category
Travel & Vacation
Location
United States · New York
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
12% (3/26)
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Is OurBus legit?

OurBus (ourbus.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 12% of negative reviews. Last updated 2026-08-11.

What people say

J
Joshua Frazier · 1 review · Experienced 2025-11-24 ·

Harshit was fantastic and really helped…

Harshit was fantastic and really helped me in a bind. A+++

Reply from OurBus2025-11-24

Thank you for the wonderful feedback! We’re thrilled to hear that Harshit was able to support you when you needed it most. Your A+++ review means a lot to us. We appreciate you taking the time to share your experience and look forward to assisting you again!

L
Lawrence · 1 review · Experienced 2025-11-24 ·

Great support

Reply from OurBus2025-11-24

Thank you so much! We’re glad that you found our service great. We truly appreciate your feedback and look forward to helping you again!

D
Darien Killebrew · 1 review · Experienced 2025-11-23 ·

Very accommodating

Reply from OurBus2025-11-23

Thank you so much for your kind words! We’re glad to hear you found our service accommodating. Your feedback means a lot to us, and we look forward to assisting you again soon!

S
Sarah reiley · 1 review · Experienced 2025-11-23 ·

My representative was incredibly kind…

My representative was incredibly kind and helpful.

Reply from OurBus2025-11-23

Thank you so much for your kind words! We’re really glad to hear that our representative was able to assist you and that you had a positive experience. Your feedback means a lot to us. We look forward to serving you again soon!

L
Lu · 1 review · Experienced 2025-11-23 ·

Great help

Great help! Easy and fast from Ay.

Reply from OurBus2025-11-23

Thank you so much! We’re glad Ay was able to assist you quickly and make the process easy. We truly appreciate your feedback and look forward to helping you again!

A
Albert · 1 review · Experienced 2025-11-22 ·

Communicative and Timely

Reply from OurBus2025-11-22

Thank you so much for your kind words! We’re glad to know you found our service communicative and timely. Your feedback truly means a lot to us, and we look forward to assisting you again.

C
Charmaine Chinodakufa · 1 review · Experienced 2025-11-21 ·

Himanshi was very helpful

Himanshi was very helpful. He made sure I got to where I needed to go.

Reply from OurBus2025-11-22

Thank you so much for your feedback. We’re delighted to hear that Himanshi was helpful and ensured you reached your destination smoothly. We will be sure to share your kind words with him.

H
Hm · 1 review · Experienced 2025-11-22 ·

Customer service was very helpful

Reply from OurBus2025-11-22

Thank you so much! We’re glad to hear our customer service team was able to help. Please let us know if there’s anything else we can do for you,

M
Misty Crotty · 1 review · Experienced 2025-11-22 ·

Very helpful

Reply from OurBus2025-11-22

Thank you! We are glad you found it very helpful. Please reach out to us if there is any further concern .

G
Gabrielle Ogundare · 1 review · Experienced 2025-11-22 ·

Himanshi was so helpful during our…

Himanshi was so helpful during our encounter she helped me out of a stressful situation.

Reply from OurBus2025-11-22

Thank you so much for your kind words! We’re delighted to hear that Himanshi was able to support you during a stressful moment. We’ll be sure to pass along your appreciation—she’ll be thrilled to know she made a difference. Please don’t hesitate to reach out if you need anything else!

巴士有问题,但 Aarushi 的服务令人难以置信!

事实上,我们真的很困惑发生了什么,因为我们在巴士出发前 10 分钟到达,然后巴士司机告诉我们需要等待 30 分钟,因为巴士将于上午 10:30 而不是上午 10 点出发,但当上午 10 点到来时,当我们与现场的工作人员核实时,他们逐字问我们“你在哪里?”并告知巴士已经出发。当我打电话给帮助中心时,Aarushi 正在打电话来帮助我和我的朋友,她做得非常完美。她通过确定我们可以做什么和我们的选择是什么来支持我们,以及为我们重新预订下一班车而无需进行任何形式的还款。

Reply from OurBus2025-11-22

Thank you for taking the time to share your experience with us. We’re truly sorry for the confusion and inconvenience you faced regarding your bus departure time . We’re very glad to hear that Aarushi was able to support you and your friend so effectively. It’s wonderful to know she provided clear guidance, helped you understand your options, and arranged a rebooking without any additional charges. We’ll be sure to share your kind words with her—she’ll be delighted to know the positive impact she had during a stressful moment.

E
Ellie · 1 review · Experienced 2025-11-20 ·

Shruti was so helpful!!!

Shruti was so helpful!!!! Made our trip planning 1000x easier. Thank you so much for your help!

Reply from OurBus2025-11-21

Thank you so much for your wonderful feedback! We're delighted to hear that Shruti made your trip planning so much easier. We'll be sure to pass along your kind words!

M
Michael Rojo · 1 review · Experienced 2025-11-20 ·

They understood my problem and quickly…

They understood my problem and quickly resolved it.

Reply from OurBus2025-11-21

We appreciate your feedback! It’s great to hear that our team was able to address your concern promptly.

k
kayla xoxo · 1 review · Experienced 2025-11-21 ·

What made my experience so great was how they were easily able to make changes to my business assignmenr

What made my experience so great was how they were very helpful and quick to take action. I was very stressed about my bus but they easily fixed the issue.

Reply from OurBus2025-11-21

Thank you so much for your kind words! We're really glad to hear that our team was able to assist you quickly and help ease the stress you were experiencing. Your feedback means a lot, and we’re happy we could make your experience a smooth one. If you ever need help again, we’re always here for you!

W
Will j · 1 review · Experienced 2025-11-21 ·

Good man

Very helpful

Reply from OurBus2025-11-21

Thank you! We are really glad it was helpful for you.

G
Gevorg Asatrian · 2 reviews · Experienced 2025-11-20 ·

Excellent service

Reply from OurBus2025-11-21

Thank you so much for your wonderful feedback! We're delighted to hear that you were satisfied with our service.

J
Jani Barker · 1 review · Experienced 2025-11-21 ·

She was very helpful.

Reply from OurBus2025-11-21

We appreciate your feedback! It’s great to hear that our team was able to address your concern promptly.

B
Bissa Videnova · 1 review · Experienced 2025-11-21 ·

quick response and professional

I hope judging by the staff, the company should be top, because it'll be my first trip,

Reply from OurBus2025-11-21

Thank you so much for your kind words! We truly appreciate your trust. Our team works hard to ensure a smooth and comfortable experience for every passenger, especially first-time riders. If there’s anything you need before your trip, feel free to reach out — we’re here to help!

N
Nezak · 1 review · Experienced 2025-11-21 ·

Roshni was very helpful and fixed my…

Roshni was very helpful and fixed my issue.

Reply from OurBus2025-11-21

We really appreciate your kind words. It’s great to hear that Roshni was able to help and get everything fixed for you!

T
Trey Browne-Williams · 1 review · Experienced 2025-11-21 ·

Helped with Bus

Helped me get a new bus after the bus left

Reply from OurBus2025-11-22

Thank you for your feedback. We’re glad to hear that our team was able to assist you in arranging a new bus after your original one had departed. If you need any further support, please don’t hesitate to reach out.