We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
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Is Pack Up + Go legit?
Pack Up + Go (packupgo.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how wonderful it is to completely remove planning stress and simply enjoy an exciting surprise getaway tailored thoroughly to their personal preferences. Travelers deeply appreciate the meticulous organization, beautifully crafted daily itineraries, and fantastic local restaurant and activity recommendations provided for every single trip.
However, some people mentioned tight scheduling issues that occasionally made it difficult to reach pre-planned activities or travel back and forth on time. A few reviewers also noted occasional concerns regarding less than ideal hotel locations or less than welcoming check-in experiences.
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The booking process was so easy with Pack Up + Go. I am a busy full time working mom and I always have to schedule/plan everything. I LOVED (and cannot stress enough) that I did not have to plan a single thing. Everything was done for me. Great city and variety of activites with my 4yr old.
Everything was great and cannot wait to use Pack Up + Go again!
Reply from Pack Up + Go2026-08-20
It's so amazing when you can hand over all of the planning to someone else + just focus on enjoying the moment with your family! We are so happy you had such a wonderful time on your trip with us! We love planning family trips to include the little ones, being a part of family memories is so amazing + why we love planning travel! Where will we send you next?!
This is my second trip with Pack Up + Go, and my experience the second time was VASTLY different than the first. There were three issues I had with this trip:
First: We signed up for an Outdoors Road Trip, and that is decidedly NOT the trip that was booked. The website states that for Outdoor trips, cabins, BnBs, or boutique hotels are booked. They had us in a chain hotel in the middle of a large city downtown. We had exactly ONE activity booked for the entire trip. The suggested packing list included swimsuits, beach towels, and activewear. Our first night they had a dinner reservation for an upscale restaurant, which we had to change because none of us had packed appropriate attire. Our itinerary had a day trip to a "nearby" (45 minute drive) town -- a town that had accommodations that much more closely matched what we thought we'd be getting based on the trip description. Why they didn't just have us stay in that town, I will never understand.
Second: The suggestions for places to visit or things to do were abysmally under-researched. They specifically mentioned in the packing list email that our hotel had an indoor pool that we could enjoy; that pool has been drained of water for over a month. They suggested we visit a bookstore that has been permanently closed for who knows how long. Several of the stores and markets were closed on the days that we were visiting. As a result, we had to create our own itinerary for much of the trip.
Third: They charged us for expenses that were not actually incurred. When I asked for a breakdown of how funds were allocated, I noted a $90 charge for valet. When speaking with the hotel concierge, I learned that the parking/valet were included in the room price, so that $90 was entirely erroneous.
When I contacted customer service about the issues we had with our itinerary, they did return the $90 charge and half of the service fee. That said, I will likely not use this service again. A word of caution if you do decide to move forward:
1. Be SPECIFIC about what you do/don't want to do, and how you want the budget to be allocated (i.e. I would rather stay in simpler accommodations and have more money for tickets/experiences).
2. Even if you have no issues with your trip, ask for a copy of the budget allocation so that you can ensure there were no erroneous charges.
Reply from Pack Up + Go2026-08-20
Hi Hailee, We're sorry to hear that this is still your feeling despite our previous efforts to address your concerns privately. We understand your frustration and want to assure you that we take your feedback seriously. If there's anything else you'd like to discuss or if you have further concerns, please don't hesitate to reach out to a member of our Customer Experience team. We're here to help!
This is the least stressed I have ever felt about planning a trip.
I had this planned for my husband and I's 10 year wedding anniversary. We took a trip into New England and road tripped our way down the coast! It was absolutely amazing. Everything from them planning and communication, the flights, hotels and bed & breakfasts, the prepaid activities, the dinner reservations, and the big white folder of literally EVERYTHING we needed to know. So organized to make everything flow perfectly. Definitely will be using them again in the future!
Reply from Pack Up + Go2026-08-18
We love to hear this! Isn't it amazing when you can hand all of the planning over to someone else + just focus on the important part, making memories?! You should be focused on each other when celebrating your wedding anniversary, not worried about finding the best activities/restaurants to go to. Let us handle that! It's so lovely to hear that your itinerary felt personalized to you! Our planning team does their best to make sure every trip is personalized and tailored to the travelers' interests using their Pre-Trip Survey responses. The real question now is, where should we send you for your 20th anniversary!
I saw this on a social media ad and added it to my bucket list. If you have to be in control of every detail, this is NOT for you. For those of you that are very sporadic and adventurous, this is for YOU!
Reply from Pack Up + Go2026-08-16
Wow! We're so happy we were able to help you complete a bucket list item! Hopefully we can plan another adventure for you some day.
I can say this was definitely not worth the $1400 total that I forked out for this experience. First, my budget was a road trip for $1000. Second, I was charged $100 in taxes. Third, gas and food was $200-300 more and NOT included. Fourth, Pack Up’s service fee was $229.
I reviewed the website for the cabin (which were tiny houses on wheels), the price was $269/night FEES INCLUDED. Apparently, Pack Up paid an extra $140+ in fees. The experience of all day kayaking was as expected, even though I brought my own kayak and only utilized the shuttle service for myself. My friend needed a rental and shuttle was included. Food and gas was NOT included,
Originally, this trip was solo, and I would have been extremely disappointed in the experience. It was nothing that I haven’t already done on my own, including kayaking on this particular river. I also have a small camping trailer. However, I ended up bringing a friend and it was an exciting experience for her, but even she said, not worth $1400.
IF I EVER choose to use Pack Up + Go again, I would do a flight out of my home state. Earlier this year, I used “Journee” for an international experience and got 8 days in Spain, flight included for $2100.
Reply from Pack Up + Go2026-08-14
Hi Jennifer, thank you for taking the time to share this feedback. We're so sorry the overall value of the trip didn't land the way you'd hoped.
We're glad we were able to connect directly over email to walk through the full cost breakdown. We appreciate you being open to that conversation and want to reiterate that we take pricing transparency seriously. If anything from that discussion still feels unresolved, our team is always here to keep talking it through.
We're grateful you gave Pack Up + Go a try, and we'd love the chance to plan something for you again that feels like a better fit for your budget and travel style.
Just got back from New Orleans our experience there was so much fun. We had a blast. The dinner places i that was chosen was great. We went on a swamp ride. We did the Mardi Gras display. It was wonderful everything about it was wonderful thank you so much pack and go.We can’t wait to plan another trip !
Reply from Pack Up + Go2026-08-06
We love to hear this! Thank you for letting us plan a surprise getaway for you + we're looking forward to more adventures in the future!
Absolutely recommend. There is not one thing I would have changed about our experience. It was so nice to not have to make any decisions. We will be using this service again. And I have so many friends wanting to try it now. Thank you!!!
Reply from Pack Up + Go2026-08-06
Thank you so much for sharing your experience with us! We're so happy you enjoyed your trip + can't wait to plan more for you + your friends in the future!
I loved the surprise element. The amount of research that I didn't have to do before made it that more special. The information provided was thorough and well presented. They also made sure to include as much from our preference sheet as they could.
I also appreciated that they were available for any questions and their responses were very personal.
Reply from Pack Up + Go2026-08-04
Isn't it amazing when you can travel and all of the details are already taken care of? That way, you can focus on the important part, making memories! We love to hear that you felt supported through all phases of your trip! Our 24/7 travel support specialists are there to make sure you aren't alone! Feel free to always reach out to them via phone, email, or text if you have questions, want to make changes, or run into any unexpected issues! Where should we send you next?!
We had a great time on our trip! Pack Up + Go was easy to work with, checked in multiple times to make sure everything was going well, and just made it a fun experience. I can’t wait to book our next trip!
Reply from Pack Up + Go2026-08-04
We love to hear it! Isn't it great when someone else does all the planning and you just get to relax? I'm so happy that you felt supported by our team as well! Our 24/7 traveler support team is there to make sure you never feel left in the dark. If something pops up, we've got you covered. Where should we send you next?!
The trip was great. We had some travel issues at the beginning due to weather but the company helped get it all sorted. The only critique I have is I would have liked the to have had the tour event earlier in the week to help acclimate us to the city.
Reply from Pack Up + Go2026-07-31
We are so glad you had a great trip! Thanks for working through the weather/flight issues. That is good feedback about having the tour earlier in the trip and we appreciate it. We hope to plan another getaway for you soon!
Having options and ideas for the weekend really saved us when I was struck ill and could not participate in the special activity for the day. The agents I worked with to return early were prompt, kind, and incredibly professional.
Reply from Pack Up + Go2026-07-31
We love to hear this! Our 24/7 customer support team is always one call/text/email away to make sure you have the best experience possible on your trip with us. We always want to ensure our travelers feel supported + heard during their trip. If you want to change your itinerary or return home early for any reason, they'll be there to discuss your options! Isn't having a list of vetted restaurants and activities such a life saver when you're in a new destination?! No need to get lost in endless Google recommendations, we have you covered so you can navigate your new city like a local!
Our experience was nothing short of amazing and we will be repeat customers once we have our fall schedules put together! The surprise element was extremely fun, we enjoyed that dinner reservations were in already in place, and the days had one booked excursion for just a few hours to not overbook the day so that we could explore the rest of the day. The planned activities aligned with what we enjoy as well! The hotel was lovely and perfectly located.
For constructive feedback, I would pay close attention to the age brackets of the travellers when booking restaurants. One of the restaurants we went to had great food, wine and service, but the average age of the clientele before we walked in was around mid 20s and the noise level made it impossible to have a conversation.
Aside from this very minor piece of constructive feedback, we had a blast and we will book again!
Reply from Pack Up + Go2026-07-31
We're so glad you had such a great time on your trip with us! We love taking in constructive feedback from our travelers because it helps improve the entire experience! If you travel again with us, always feel free to reach out to us before, during, and after your trip to tell us what you think or if there is anything else we can do to improve your trip experience :) Our 24/7 customer support team is ready to help make sure your trip is smooth + special! We can't wait to send you somewhere else!
Nina and I loved this trip. The team was extremely responsive to any questions and as well as incredibly helpful in extending our stay by one night. The location was spot on with what we provided in our survey, there were so many suggestions for food, activities and hiking spots. The prescheduled activity was not something we would have chosen on our own but we absolutely loved it. We would definitely book another trip with them in the future! It’s been a week since we have been home, and we find ourselves looking at the photos every day wishing we could go back. Thanks for everything! Til next time!
Reply from Pack Up + Go2026-07-25
Thanks so much for sharing! We are so pleased that you had a wonderful trip and can't wait to send you on another!
Amazing experience! Pack Up + Go planned a mother-son trip for me to spend time with my 17yo son before his senior year of HS. We went to Nashville and everything was perfect and expertly planned. If you are on the fence, just do it. You will have zero regrets!!
Reply from Pack Up + Go2026-07-24
Thank you for letting us plan a surprise getaway for you + your son before his senior year (congrats!). We're so glad you enjoyed your trip with us!
We had a great experience overall. From the location to the restaurant choices and the events planned. The only reason for a 4 star is due to the recommendations being very far away. We really looked forward to hiking but upon looking up recommended locations discovered they were 1.5 hours away which we didn’t have time to travel there and back for. Having estimated time on our packet would have been great
Reply from Pack Up + Go2026-07-23
Thanks so much for the review on your trip! We are so glad you had a great time! We will definitely take that feedback into account about the estimated time to recommended spots.
Our group could not have been more pleased with our experience! From the booking process to the actual vacation itself, none of us could think of one thing we would have done differently. We believe Pack Up and Go is the way to go for travel and will definitely be booking another girls trip! Can I give 10 stars?!?!
Reply from Pack Up + Go2026-07-23
Aww that is amazing! We love to hear you had such a fun girls trip and can't wait to plan the next one!!
Everything about the trip, except the weather, was outstanding. The resort was gorgeous and their accommodations excellent. The activities planned were spot on. As were the restaurant choices. I would definitely go again and have already been suggesting this vacation style to my friends.
Reply from Pack Up + Go2026-07-22
Thanks so much for sharing this, Nancy! We certainly wish we could control the weather, but we're so happy to hear that all of the other details were what you were hoping for. Thank you SO much for sharing us with your friends! - Pack Up + Go
I was incredibly impressed with the planning. This trip exceeded my expectations! Our getaway was flawlessly planned according to our preferences. The detailed itinerary was incredible, as were the suggestions of other things to do, eat, and see! Customer service was second to none- I was so impressed with the quick responses to any questions I had. Even on weekends and holidays. I have already started recommending Pack Up and Go to family and friends!
Reply from Pack Up + Go2026-07-12
We are so glad you had a great time on your surprise getaway + enjoyed the itineraries + recommendations! We're looking forward to planning more surprises for you + your family + friends!
This was my second Pack Up + Go trip and I loved it both times! The accommodations they booked and the activities were great. They plan fun things for you to do and leave down time for you to relax or find your own things to explore!
Reply from Pack Up + Go2026-07-08
We are so glad you had a fun second trip with us! Thanks for your continued support, here is to trip number three!
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