We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
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Is Pack Up + Go legit?
Pack Up + Go (packupgo.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how wonderful it is to completely remove planning stress and simply enjoy an exciting surprise getaway tailored thoroughly to their personal preferences. Travelers deeply appreciate the meticulous organization, beautifully crafted daily itineraries, and fantastic local restaurant and activity recommendations provided for every single trip.
However, some people mentioned tight scheduling issues that occasionally made it difficult to reach pre-planned activities or travel back and forth on time. A few reviewers also noted occasional concerns regarding less than ideal hotel locations or less than welcoming check-in experiences.
Auto-generated from all reviews of this business. For reference only.
As I drove to the airport to catch my flight to somewhere, I experienced a strong sense of calm. I realized I had put my trust entirely in Pack Up + Go. It was a relief not having the usual pre-vacation stress knowing everything was taken care of for me. All I had to do was show up. I am now hooked on surprise travel and am looking forward to another adventure with you.
Reply from Pack Up + Go2026-05-28
We are so happy to hear we were able to help you feel that relief! Thank you for letting us plan a getaway for you + we're looking forward to many more!
Pros: Easiest trip I've ever "planned" for. The company is wonderful at communicating before and during the trip, and were very thoughtful in using our preferences for planning activities. I also appreciated that dinner reservations were made but we were not locked into them, as long as we let the restaurants know in advanced. It was also very thoughtful that we were given our flight location and time a bit earlier than usual, since our "home" airport is 3 hours away, and the flight out was very early in the morning.
Cons: Mostly inconveniences and a couple minor issues of miscommunication, but no major cons. Firstly, our return flight was crazy early (6 AM), due to a misinterpretation of when I wanted to return "home." There was also an instance where we were told the wrong meet-up location for a tour, and we kept playing phone tag with Pack Up and Go and the tour company (but worked it out). Our hotel was lovely--aesthetically pleasing, convenient location, and I appreciated that it wasn't a cookie-cutter design, but for such a long stay, a hot tub or some other amenities would have been nice. We also ended up canceling most of the dinner reservations, either because the menus didn't appeal or because they were not conveniently located to us or to anything else of interest. Very few of them seemed to highlight what the region was known for. Lastly, the location (Portland, Maine) was a lovely surprise, but said location during early May was not really conducive to an 8-day trip. There's not a whole lot to do or see outside of the Old Port and Arts District, especially not before Memorial Day (nor is anything outside those areas easy to get to by foot or reliable public transport, though we did have an Uber credit). People kept mentioning how "walkable" downtown Portland is, but it's actually quite hilly, and many of the roads are uneven and paved with bricks or cobble stones.
I would recommend using this company, and may use it again, myself, but would probably "cheat" and open the envelope a few days early so I could be a bit more prepared.
Reply from Pack Up + Go2026-06-13
We're glad to hear you enjoyed Portland even with the little bumps along the way! We definitely pride ourselves on our 24/7 communication with our travelers, before, during, and after their trip so I'm happy to hear you felt heard + supported while on your trip with us. Our trip planners try to make dinner reservations for our travelers based on their interests, but you always have the freedom to change them! We want to make sure our travelers feel guided but not locked into an itinerary if they want to make changes! I'm sorry to hear that you were disappointed with your flight time. We typically stray away from early flights for our travelers and only book if we've been in discussion with the traveler based on their departure day schedule. It seems like there was some miscommunication here. If you travel with us again in the future, always feel free to let us know what you're thinking via email, phone, or text! While we definitely want to maintain the element of surprise, we're more than flexible to hear your thoughts + expectations!
Fantastic time! It was our second trip. Hotel was great, activities were great food was great. If you haven’t tried this and can be spontaneous, do it now! You won’t regret it!
Reply from Pack Up + Go2026-05-22
That is wonderful to hear! Thanks so much for the kind words and continued support. We look forward to planning your next trip!
Fun!! Organized very well! Would do again. Choice of lodging was perfect. Suggested itinerary, things to do and places to eat was very helpful when going somewhere you have never been before.
Reply from Pack Up + Go2026-05-20
We are so glad to hear you had a fun trip! We can't wait to send you somewhere else soon!
I have heard about Pack Up and Go a few years ago and have been wanting to try it since! I'm so happy that I did! What a fun experience! They answered all my questions right away whenever I had a question. They booked activities and dinner reservations and really found stuff that we would enjoy and we loved it!
Reply from Pack Up + Go2026-05-18
We are so glad you were finally able to do a Pack Up + Go trip! Thanks so much for giving a surprise trip a try and we hope to plan another for you soon!
Saratoga is small town cute but not an weekend retreat.
We forgot to mention we're not morning people so having to be on the road by 9 was a stretch. That's on me. We didn't get driving till 10:30 which meant we had to drive directly to our first activity and skip the pit stop suggestion as well as checking into the hotel first. The first activity was an open air train ride to the 25th Annual Maple Sugar festival in Hadley. Sadly this was a 20 minute ride in the woods with minimal views and the festival was a farmers market. There was only 1 table selling syrup and no other mention of maple. Certainly didn't feel like a festival so that was a bit underwhelming. We did have great tacos from a food truck and found some items to bring home. The hotel was great - great service, amazing food and room. I wish we had more artsy activities in the area. Horse racing and the military museum isn't really of interest to us and thats a huge part of this town. We went to both museums anyways but I feel like for the cost of this trip we could have done something more interesting. We did choose to go to the Skidmore Tang Museum which was great. The Spa Park massage was amazing. Overall it was nice to have a short getaway with new experiences, and we made the best of activities that weren't really our thing, but perhaps I wasn't clear enough outlining my interest. This is our 3rd trip with PUG and I assumed our past trips info would be available to the planner to help outline what we do like. Saratoga felt a little lacking for the price tag. If we didn't have a great hotel I think I would have been more disappointed. Also the famous mineral springs are really just historic water fountains in the parks that you might otherwise just walk by. The hotel, food, and massage were the highlights but I feel like those things had little to do with the location. In the future it would be super cool if the customer had the option to send examples of what they're looking for and get some feedback on what sort of price tag to associate with that kind of trip as well as if its doable within dates/travel type. Perhaps if I selected plane travel we may have had a more bougie experience.
Reply from Pack Up + Go2026-05-13
Thank you so much for traveling with us again + for taking the time to share such thoughtful feedback! I'm sorry to hear parts of the trip didn’t quite match the vibe you were hoping for. We’ve recently added even more outreach to returning travelers to better understand what they’re looking for each time around, and feedback like yours is incredibly helpful as we continue improving the experience. If you would like to discuss your experience in more detail we would be happy to chat anytime!
We had such a great time! The communication was great. We didn’t have to do any planning whatsoever. It was amazing to just show up to the airport and the uber credit to get to and from our hotel was a detail that was much appreciated. Having a loose itinerary with a few planned things and a big list of recommendations was perfect. I felt like the place that was picked for my friends and I was spot on. We’ll definitely do it again!
Reply from Pack Up + Go2026-05-08
We love to hear it! Isn't it amazing to have someone else do all the planning so you can focus on the important part? Making memories! Our planners take your preferences from your Pre Trip Survey into consideration when planning your trip and having a loose schedule with some preplanned activities means you can have control over your day. We can't wait for you to travel with us again :)
My “You Pick Destination” was amazing. Everything planned was fun and fit our preferences. The hotel selection was great as well. customer service and the pre-trip communication kept me at ease.
Reply from Pack Up + Go2026-05-08
Our You Pick Trips are such a great option for travelers who know where they want to go but want someone else to plan it for them! We love to hear that our Travel Support Specialists were there for you every step of the way. We pride ourselves on providing 24/7 customer service to make sure our travelers feel supported, heard, and taken care of on their trip! Where to next?
This was our second surprise trip with Pack Up and Go. Both times, they did a great job of choosing cities and activities that really fit our interests.
Reply from Pack Up + Go2026-05-05
We are so glad you enjoyed your activities and trips! We hope to plan a third adventure for you soon!
Besides having a wonderful time in Savannah, Georgia I want to say how impressed we were with your company! You went above and beyond in being available. I like a company that does what they say when they say it!
Savannah is a fun city! All or reservations were in order and your other suggestions as to what to do were top notch!
Reply from Pack Up + Go2026-05-05
Thank you so much for the lovely review! We are so glad you enjoyed your trip to Savannah and we hope to plan another getaway for you soon!
What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just the right amount of down time. The accommodations were up to the level of what we requested and it was special that everywhere we went, people knew we were celebrating our anniversary. Having someone else do all the work and having the excitement of looking forward to a surprise was so much fun!!! We would 1000% do it again!
Reply from Pack Up + Go2026-05-03
We love putting together special and memorable trips for our travelers! We are so happy to hear it was such a lovely experience and look forward to planning another getaway for you!
This is a super fun way to get together with friends and have no stress with planning anything. Everything is kept secret until 1 week prior and it is a fun anticipation!!! This is our 4th trip as a group and each time they make sure our flights leave and arrive around the same times. They are amazing! Also if you have a problem or issue on your trip they are very responsive and help you in any way they can!!!
Reply from Pack Up + Go2026-05-03
Thank you so much for the kind words!! We love sending groups to fun places and can't wait to send you all on another trip soon!
Fantastic! We were sent to San Diego for a fun girls trip. They planned everything even activities and some meal reservations! We will definitely use them again!
Reply from Pack Up + Go2026-04-30
We are so glad you had a wonderful time in San Diego! We are looking forward to planning your next adventure!
The experience was amazing! Got to spend time with three friends without the hassle of coordinating flights, hotel, or activities.
Reply from Pack Up + Go2026-04-23
Isn't it amazing to go on vacation + actually focus on making memories?! We couldn't be happier that you had a great time + that we could take the hassle out of planning for you. Leave it to us! We'll handle all the admin while you enjoy the important part, spending time with people you love! Where should your next friend-reunion be?!
The experience was a great time and it was a destination we had never been to. Food/weather/activities were amazing.
Reply from Pack Up + Go2026-04-23
We love to hear it! Sending travelers to destinations they've never been to and would probably never think to travel to is one of our favorite things! Filling out that pre-trip survey gives our planners the insight we need to plan something special for each traveler based off of their individual interests. We always ask our travelers to be open to adventure because there are so many hidden gems in the domestic US that you might miss! Where to next?!
Our trip was to Richmond, VA. Every experience booked for us was thoughtfully put together based on our interests and thoroughly enjoyable. The absolute highlight was a private zoo experience where we got to enter the penguin enclosure and meet penguins up close and personal.
The timing of the experiences and dinners were perfectly structured to allow us to fully enjoy ourselves but not need to rush. And each dining location met the dietary requirements we had mentioned.
Reply from Pack Up + Go2026-04-23
It sounds like your planner really knocked it out of the park! We always ask our travelers if they have dietary needs + make sure to have those needs met when booking reservations + suggesting restaurants in the area. Isn't the zoo just amazing?! The most perfect activity for the entire family! We're so glad you all had an amazing time + can't wait for next years family trip!
I enjoyed not having to plan a trip! I'm used to getting decision fatigue by all the choices. The hotel and restaurants were places we would have never chosen on our own. I do wish we were given an itemized receipt of where our money went. We had some issues with the valet (they didn't believe we had prepaid, and they still charged us a fee), but I'm not sure if that is the fault of the hotel or Pack Up + Go. We did eventually get a refund from them.
Reply from Pack Up + Go2026-04-23
Decision fatigue is so real! Let us handle it for you so you don't get burnt out in the planning stage! Isn't it amazing to have someone decide for you while also having the flexibility to change things if you need?! We are more than happy to send over a budget breakdown for you! We typically don't send one out prior to your trip to ensure the integrity of the surprise, but we are more than happy to share one post trip! Send us an email + we'll be more than happy to be transparent about how your budget was spent :)
We have scheduled a Pack Up & Go trip for our anniversary for the past 3 years. Up until this last trip, every experience had been amazing and we looked forward to this years surprise. Unfortunately our trip was a bit stressed because the events scheduled on the day of our actual anniversary were rescheduled with out any notice so we ended up missing it. I don't know about many of you but I don't tend to check my email while on vacation. We went by what was scheduled in our packet. It would have been nice to have a phone call prior to the changed event so that we would not have missed it. The event company couldn't reach me directly since the only phone number they had on the reservation was for Pack Up & Go and they received no response. Luckily, I receive a partial refund. Other than this mishap our vacation was very relaxing and we got to visit a great place that we are eager to go back to.
Reply from Pack Up + Go2026-04-16
I'm so sorry you felt your 3rd trip with us didn't meet expectations. Typically if there are schedule changes to your itinerary after your envelope has been sent out, we will add multiple reminders in our week lead up to departure emails to check your Day of Departure email for the most updated itinerary. We'd love to discuss more in detail your experience. Be on the lookout for an email from us to go more in depth!
I had such an amazing experience with Pack Up + Go and would absolutely recommend it to anyone looking for a fun, stress-free way to travel. From start to finish, everything was so thoughtfully planned. The hotel was incredible—truly luxurious and such a perfect place to relax after a day of exploring.
One of my favorite parts was that all of my dinners were scheduled in advance, and every single restaurant was a great choice. It made the trip feel seamless and took away the usual stress of researching and making reservations. The activities they planned were also so much fun and added a lot to the overall experience.
I had mentioned ahead of time that I would be traveling solo, and they clearly took that into account. I felt comfortable and safe everywhere I went, which made such a difference. They even provided an Uber voucher to help me get around more easily, although I ended up doing a lot of walking and still felt totally at ease.
Not knowing where I was going until the morning of was honestly the best part—it made the whole trip feel like an exciting surprise and added such a unique element to the experience. And it’s funny because whenever you tell people about the concept, they get so excited and invested in guessing where you’ll end up—it makes it even more fun!
Overall, it was such a memorable and enjoyable trip. I’d 100% do it again!
Reply from Pack Up + Go2026-04-12
We love our solo travelers! It means so much to hear you felt comfortable, safe, and able to fully enjoy your experience. We’d be thrilled to send you on another adventure anytime🌟
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