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Travel & Vacation

Pack Up + Go

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101 reviews

4.7101 reviews
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About Pack Up + Go

Data updated
Website
packupgo.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
100% (3/3)
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About this business

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Written by the business, not verified by us.

Is Pack Up + Go legit?

Pack Up + Go (packupgo.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-26.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how wonderful it is to completely remove planning stress and simply enjoy an exciting surprise getaway tailored thoroughly to their personal preferences. Travelers deeply appreciate the meticulous organization, beautifully crafted daily itineraries, and fantastic local restaurant and activity recommendations provided for every single trip. However, some people mentioned tight scheduling issues that occasionally made it difficult to reach pre-planned activities or travel back and forth on time. A few reviewers also noted occasional concerns regarding less than ideal hotel locations or less than welcoming check-in experiences.

Auto-generated from all reviews of this business. For reference only.

What people say

30 year friendship celebration

My friend and I went on a trip to celebrate our 30 years of friendship and this was a great way to do it! We were able to experience things we wouldn't typically have thought to do and didn't have to make several decisions. Pack up and go provided a tailored experience for us as well as suggestions around the area. I am already in conversations with others to go again!

Reply from Pack Up + Go2026-04-12

30 years of friendship, what an amazing reason to celebrate! 🥹 We’re so glad you got to try new experiences + enjoy a stress-free getaway together. We love that you’re already planning the next one, we’ll be ready when you are!

Sadly disappointed

I was disappointed with what my budget covered, and the departure time from the location wasted an entire day! I tried to make changes well before the trip date once I realized that I grossly OVERbudgeted, and instead of getting some money back or additional amenities, I am left wondering how my $4K+ was allocated for a barely 3-day trip that included ONE dinner.

Reply from Pack Up + Go2026-04-12

Thank you again for taking the time to speak with us a few days ago, we really appreciate it. We’re so sorry for your experience and truly appreciate the opportunity to make things right, as this is not the standard we aim for. If you ever decide to travel with us again, we’d love another chance to create an amazing trip for you!

Another great trip in the books!

Another great trip in the books! Pack Up + Go found us a beautiful hotel in a great location for all the things we wanted to see! We loved the restaurants they recommended! The Charlotte bus tour was so interesting and we enjoyed the NASCAR Hall of Fame which we probably wouldn't have chosen on our own! Every trip we book with them shows us fun things to do in cities all over the county!

Reply from Pack Up + Go2026-04-12

Another great trip, that is our favorite thing to hear! So glad you enjoyed all Charlotte has to offer. Whenever you are ready for your next trip, we will be here!

Overall it was a fun trip

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for the middle of the day, which is fine, but made it really hard to do other things with the time constraints. We were just kind of left feeling like while we enjoyed the location, enjoyed the activity we did do, we could have planned a better trip for what we spent.

Reply from Pack Up + Go2026-04-12

Thank you so much for sharing your experience, we’re happy to hear you still had a fun trip overall! We’re glad our customer experience team was able to step in when the weather didn't go as planned and help find a solution that worked for you. We’re sorry to hear parts of the itinerary didn’t flow quite how you hoped. If you would like to discuss your trip further, we are always here + happy to chat!

Loved the suspense

Loved the suspense, they took us somewhere we would have never gone before. They were super helpful and responsive. Would do it again!

Reply from Pack Up + Go2026-04-02

Isn't it amazing to let someone else do the planning?! Then you can get to focusing on the important part of vacation, making memories :) It's so amazing to hear that your planner knocked it out of the park with your destination. We love going through surveys + finding the best spot for your specific interests, especially if it's somewhere you never would have thought to visit in the past! Where to next?!

The entire Pack Up and Go experience…

The entire Pack Up and Go experience was magical! We loved NOT knowing where we were going and loved the selections/suggestions made for us. Best of all was the customer service — we were nervous about TSA delays ruining our trip, but they assured us that they were on top of any wrinkles and making adjustments and we didn’t need to worry. They were right!

Reply from Pack Up + Go2026-04-02

We have to give so much love to our Pack Up + Go Customer Service team. They are there 24/7 for our travelers + always on top of the ball when it comes to your trip, pre and post! We want to make sure our travelers feel secure in knowing that no matter what happens, there is a live person on the other end of the phone ready to assist in anyway. You're not alone and we're here to help!

Will Book Again

Pack Up + Go did an excellent job with pre-planned activities as well as giving us great lists of recommendations. The meal reservations were delicious as were two of the recommended spots. The pre-planned tour was informative and a great way to start our vacation. One of the highlights of our trip was one of the recommended tours! The only negative (outside of their control) was TSA and a quicker than comfortable layover.

Reply from Pack Up + Go2026-03-30

We're so excited to hear you loved your Plane Trip! Our travel planners are always thrilled when travelers enjoy their curated recommendations. Here's to many more incredible Pack Up + Go getaways in the future!

Great Trip to New Orleans

What a great surprise trip to New Orleans! Everything was planned out perfectly. I love that we had an early flight on our departure and a late flight on our return. It gave us three full days for fun! All of the trip reservations and recommendations were awesome! The location could not have been better! Thanks for a great trip!

Reply from Pack Up + Go2026-04-02

Isn't New Orleans just amazing?! There's something for everyone there with nightlife and history, food and music! It's so great to hear that your planner really made the most of your 3-day trip! You as the traveler always have the ability to let us know what you want your travel day to look like. If you travel again with us soon, always feel free to write in your survey that you'd prefer a longer layover to limit any/all stress at the airport :) We want to make sure you're supported and feeling relaxed for your trip with us!

Pack Up + Go provided a great surprise…

Pack Up + Go provided a great surprise experience for my wife's 50th birthday. Very well communicated plan and documents to guide us through the trip. Reservations were great and easy. When we had questions and changes, the customer service was extraordinary! They responded within minutes every time!

Reply from Pack Up + Go2026-03-23

Thank you so much for sharing your feedback with us! We're so glad to hear you had a great time on your surprise trip + that our Traveler Support Specialists were able to assist with anything you need! Here's to more adventures!

I booked a 3 night 4 day for me and my…

I booked a 3 night 4 day for me and my 17 year old son. It was very exciting and the morning of we finally opened our envelope and we went to San Diego California! Neither of us had been to San Diego and it was beautiful. The area we stayed in was fluent with the homeless just hanging outside of our hotel. But the hotel itself was amazing and the staff was amazing. The hotel was situated right at the trolley that we could jump on to go anywhere. We stayed within walking distance of many eating places and a gas station. The activities that were planned and paid for were exactly what my son would enjoy. All in all our experience was amazing. My only complaint was the price. I am a penny pincher and when I added up all of the travel and activities and rounded up generously. I paid 4,000 and everything added up was 2,000. I feel like they could have paid for more transportation or gift cards for dinner. I didnt realize their fee was 2k. Besides that the trip was amazing and they did a fantastic job picking the location and activities.

Reply from Pack Up + Go2026-03-22

Thank you so much for this review! We are so glad San Diego was the perfect destination for you and your son, and we love that the hotel and activities were such a great fit. Hearing that the activities were exactly what your son would enjoy makes our day! We also want to take a moment to address your note on pricing, because we never want anyone to feel uncertain about where their money went. Pack Up + Go takes a 25% service fee for planning and servicing all trips, but otherwise, the entire remaining trip budget went directly toward your flights, hotel, multiple activities, and transportation. We want to make sure you have complete visibility into that breakdown, so we will be reaching out to you privately with a full itemized summary. Thank you again for trusting us with such a meaningful trip. We hope San Diego created some incredible memories for you both!

Trip to Columbus

Our couple trip was so much fun! Loved all the spontaneous reservations and the other suggestions if we wanted to go off script. Would definitely used Pack Up + Go again and recommend to friends!

Reply from Pack Up + Go2026-03-23

Thank you for sharing your feedback! We had a great time planning your surprise trip + love when our travelers use the recommendations we provide! Can't wait to plan your next trip!

Better than we imagined

This was the best experience! We stayed at an amazing hotel and they picked activities we probably would have never thought of or booked ourselves. It couldn’t have gone any better. They even included a numbered map with things to do/eat/see in each area. We never had to think or waste time wondering what we should do. Definitely doing this every year!

Reply from Pack Up + Go2026-03-23

We love to hear this! We're already looking forward to planning more surprise getaways for you + to see what else we can show you!

Perfect Retirement Gift

This trip was a retirement gift. My friend and I expressed our wishes carefully so we were apprehensive that the Pack Up and Go experience would fulfill that dream trip. Everything was perfect. The experience of opening the packet waiting for our shuttle to the airport was so much fun! The flights were scheduled so that we had 3 full days of experiencing Philadelphia. There were early and late evening flights but this way we got it all! Our hotel was perfect and centrally located. The tours, reservations and recommendations were exactly what we wanted. We loved it so much that we are thinking of booking another trip soon but this time with our husbands! We appreciated the updates in weather and delayed flights as they occurred.

Reply from Pack Up + Go2026-03-23

This review has us grinning from ear to ear! We're so happy we could make your retirement trip the best it could be + congratulations! We'll be excited to plan your next trip with the husbands soon!

Girls Trip

( Ignore the name used my husbands Google account😊 )Just returned from a girls trip to San Diego. We used a company we have never used before and I wanted to share. The name of the company is PackUp and Go. What makes them different is that we did not know where we were going until the morning we left. Here is how it works: you give them a budget and fill out a survey. They book the airfare, hotel, activities and dining. Everything was included but food and drinks. They sent us a packing list with the weather for our destination earlier in the week. They updated the weather the day before we left. They also sent an envelope that had the destination and itinerary. (This could have been opened at any time but we decided to open it the morning we left. ) Our budget was $2,000 per person. The trip was 5 days. This included airfare from MD to San Diego.(we did pay more to upgrade our seats. But you can tell them you want upgraded seats ahead of time.) Our hotel was the Pendry hotel in the Gas Lamp District of San Diego. They booked a coffee tasting( we decided not to do this so we just let them know and they canceled it) a comedy show at the Civic Arena, an escape room and a hop on hop off trolley trip. These things were all included in our budget. They then made reservations for a speak easy and dinner each night. They gave us a list of restaurants and activities they recommended. We spent a day in La Jolla, on Coronado Island, and in the city. The recommendations were great we tried some of the places they recommended and enjoyed them as well. We had a great time with no stress. The customer service was amazing. They were very responsive. They work with lots of budgets. You can drive or fly. We said we wanted someplace warm. They can not guarantee the weather but they pick something that should work for you.

Reply from Pack Up + Go2026-03-16

So glad you had such a fun girls’ getaway in San Diego! Thanks so much for trusting us with the surprise + for sharing your experience. We’d love to plan another trip for you anytime! ✨

The Perfect Trip

We used as many recommendations as we had time for and everything was wonderful! Every food stop was amazing, every activity was just as described, and our hotel was perfect. We celebrated a birthday while on our trip and we even had several little birthday treat surprises throughout our stay.

Reply from Pack Up + Go2026-03-23

Thank you for letting us help you celebrate your birthday! We're so happy that everything on your getaway was so wonderful, this is what we aim for! Hope to plan more getaways for you!

Amazing surprise trip to San Diego

Our surprise trip to San Diego was flawless from start to finish! Hotel was incredible with gorgeous pool and spa. We fit so much into 4 days: snorkeling at La Jolla, the Zoo, Balboa Park. Pack up and Go picked the best restaurants as well. I highly recommend this company!

Reply from Pack Up + Go2026-03-23

Thank you for sharing this with us! We try to give you activities to feel planned but still give you time to explore on your own, especially a beautiful place like San Diego!

Perfect place for a trip

We had a great trip! Both of us being social studies teachers, the history of Charleston was absolutely fascinating and a great destination chosen for us! The scheduled tours and dinners were perfect!

Reply from Pack Up + Go2026-03-23

When the destination fits it just fits! This is amazing + we're so glad you enjoyed your trip to Charleston!

good surprise destination choice

We arrived to our surprise destination, and our packet told us check in was at 3pm, and the front desk at our destination said they don’t allow people to check in until 4pm. Thankfully they had a clubhouse we were able to hang out in for the hour! They had complimentary games, coffee, and even a map you could place a push pin on that showed where you came from! We finally made it in to our location, it was very quiet, and clean. We unpacked and settled in! They decorated our room with some rose petals and wine, was a very nice touch considering it was valentines weekend! They check in was easy, and all of our room amenities worked good for the most part. The coffee maker definitely needs a sign stating how to use properly, they maintenance crew had to come show us how to use it properly because they have taken parts away due to past makers getting broke. Was just a bit frustrating after I tried to make coffee 6 times, a little sign would’ve been great, or a note in our packet. We ventured outside to our patio which had a grill, chairs, and a hot tub, and we were ecstatic! unfortunately the hot tub was nowhere near warm and we were bummed it hadn’t been warmed up per our arrival, so we had to call maintenance and they maintenance and they came to the rescue. While we waited about 4 hours for it to heat up, we ventured downtown which was only 8 mins away from the destination. super convenient! Enjoyed a 3 day weekend in the geodesic dome, cooking, roaming the woods and enjoying the scenic view and hot tub the most! The pre planned itinerary was pretty spot on and accommodated us well, we used the packed all weekend for all our adventures. We saw many museums, ate at some amazing restaurants, and ventured around Hot Springs, Arkansas all weekend. I would definitely plan another journey with pack up + go, it took the stress of having to preplan and book the trip, and the itinary / list of places and things was so helpful when trying to decide where to go or what to eat because its all based off your personal likes!

Reply from Pack Up + Go2026-03-23

Thank you for sharing all this feedback with us! We're so glad to hear the Pack Up + Go itinerary was spot on + you had a great time exploring. Apologies about the coffee maker + hot tub, but so glad the accommodation was able to help you out there! We're here to plan your next adventure when you're ready!

This was nothing short of amazing

This was nothing short of amazing! My boyfriend and I went celebrating his birthday/our anniversary and every reservation we had mentioned that! The hotel stay was perfect! The events planned showcased the city in the best way, and the food…. There are no words other than SCRUMPTIOUS! There was also plenty of time for us to his a few spots on our own and explore. Not only will we be back to Chicago, we will DEFINITELY take another Packup&Go trip!

Reply from Pack Up + Go2026-03-23

Chicago is one of our favorite destinations for these very reasons! We're so glad this was knocked out of the park for you as well! We can't wait to send you somewhere else next time!

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