We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Written by the business, not verified by us.
Is Pack Up + Go legit?
Pack Up + Go (packupgo.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how wonderful it is to completely remove planning stress and simply enjoy an exciting surprise getaway tailored thoroughly to their personal preferences. Travelers deeply appreciate the meticulous organization, beautifully crafted daily itineraries, and fantastic local restaurant and activity recommendations provided for every single trip.
However, some people mentioned tight scheduling issues that occasionally made it difficult to reach pre-planned activities or travel back and forth on time. A few reviewers also noted occasional concerns regarding less than ideal hotel locations or less than welcoming check-in experiences.
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This was our 5th trip with Pack Up & Go, and they have not disappointed! We have done the road trip, fly away and most recently the fly adventure trip that took us away from the major city. We had so much fun, and the location was amazing. We want to go back since we weren't able to everything we wanted to while we were there. These trips are such a fantastic way to discover places we would have not thought about going! Seriously, fill out the questionnaire and click submit - you won't be disappointed!
Reply from Pack Up + Go2026-03-23
Sending our travelers to places they would not have thought of themselves is one of our favorite things! There is so much to explore + we appreciate you taking that chance on us! Here's to more adventures!
Loved this surprise trip to Denver! Made a lot of memories and explored a new place we’ve never been before. Had new food experiences. Saw many parts of the city. So fun!
Reply from Pack Up + Go2026-03-05
Isn't Denver just the best city?! It has something for everyone! We couldn't be happier you enjoyed your trip with us! It truly sounds like your planner hit the nail on the head with your activities + restaurants. Making memories was never so simple right?! We can't wait for your to travel with us again! Maybe next time East Coast? :)
Pack Up+ Go planned the perfect solo getaway for me! I was so excited when I opened my packet that morning to discover they were sending me to Santa Barbara, a town I’d always wanted to visit! I chose “outdoor road trip” & all the activities they planned for me were right up my alley (zip lining, sunset kayak tour, SB Botanic Garden). They also made dinner reservations for me at top-notch restaurants (I’m a foodie). Their list of things to see & do was so extensive (I love choices!) I only got to do a few of them, but plan on going back to do more (using Pack Up + Go again, of course). The room they got for me had the most amazing view of the ocean & Channel Islands. After posting to my social media how wonderful my getaway was, many friends said they’re interested in trying it, too. Such a fun, exciting thing to do! Throughout my trip I had a few questions, and Pack Up + Go always responded very quickly, which I really appreciated!
Reply from Pack Up + Go2026-03-05
We love our solo travelers! A great solo trip is just with the doctor ordered! Traveling should never be stressful + having our trip planners take care of all the details means you have more time to focus on yourself + making the most of your vacation with yourself! Take the decision paralysis out of vacationing by letting us plan your trip for you. We're so glad you had an amazing time + we can't wait to send you somewhere new next time!
Fantastic outfit. The trip was well thought out and planned for our enjoyment.
Reply from Pack Up + Go2026-03-06
Thank you so much for your kind words! It's so amazing to see our travelers having such a great time on their trips with us! Our planners do a great job at personalizing each trip to make it individualized to the traveler's interests using their survey responses, so each trip is unique + personalized to you! Where should we send you next? :)
The customer service was top-notch, and the materials were charming. The itinerary was super well-organized and fit the preferences we expressed. There was an activity booked each day and a dinner reservation each evening. Unfortunately, the restaurants that were booked were kind of disappointing food-wise, and pretty pricey. We ended up not even going to the last one because the first three had been busts. Overall not sorry we tried it, but the whole experience wasn't a good value for the money. We'll just let ChatGPT plan it next time.
Reply from Pack Up + Go2026-02-28
Hi Bonnie! We appreciate that you felt our customer service was great + that we met your preferences. We are sorry to hear that you did not enjoy the restaurant reservations! We take a lot of pride in having real people plan a one-of-a-kind Trip for all of our travelers, so it is unfortunate that aspect did not hit the mark for you. We hope that you'll reconsider giving us an opportunity to plan another Trip for you in the future.
The trip was great and we plan to go back to Fredericksburg Texas and we plan to do another adventure trip. The only thing I felt missing was an instruction sheet for the airstream we stayed in at Das Peach Haus. We figured it out but it would have been nice to have instructions on the heating and cooling, TV and radio use etc. All and all it was a great trip
Reply from Pack Up + Go2026-03-05
Isn't it so amazing to have someone else do all the planning for you?! So you can focus on the important things! Making memories + soaking up every second of your vacation! We're so happy you had a great time on your trip. If you ever need anything during your trip, always feel free to reach out to our 24/7 customer service team! They can definitely help with anything you might need, especially as important as air conditioning in Texas! :)
It was a great experience. Wonderful accomodations, great restaurants, fun experiences.
Reply from Pack Up + Go2026-03-05
10/10! We love to hear it! Are trip planners do their best to make sure your expectations are met, utilizing your survey responses to make sure your itinerary is tailored specifically to your specific likes! It sounds like she hit the ball out of the park with your trip! :)
This was our first experience with Pack Up + Go and we would certainly recommend it to others, especially for those people looking for an adventure. The materials we received were clear and comprehensive. All tickets were correct and the activities were a good mix to have over our 3-day trip to San Francisco. We had fun doing this!
Reply from Pack Up + Go2026-03-05
We love to hear it! Depending on your survey responses, our trip planners like to leave a little space in travelers itinerary for relaxation amid all the excitement + it sounds like your trip was the perfect blend of activities + relaxation time! Time to unwind + really set take in the vacation before setting off on another activity! It so lovely to hear that you liked our marketing materials as well! Aren't they so cute! We always want to make sure that our travelers have all the information they need to navigate their destination like a local. It never hurts to make the information look cute as well!
We had a good time in Savannah, but I have to be honest: We were not thrilled to be sent to a city that we've been to so many times that we stopped going there. This was our third PU&G trip, but our first road trip. It made us realize that while the suspense was fun we are more than equipped to plan a trip within a six-hour drive ourselves. No offense to PU&G at all — their planning was as usual fun and interesting — it's just that we're really experienced travelers. [Remember, you pestered me with emails to write this review. ;) ] I will say that the Husk Old-Fashioned at the restaurant Husk was phenomenal!
Reply from Pack Up + Go2026-02-24
Thank you so much for sharing your feedback with us! We took a look at your pre-trip survey and didn't see Savannah on it as a recent or frequent visit, so that's why it was a contender for this trip! We're glad you still had a good time on your trip + appreciate your continued support!
The restaurants and activities that were planned were great! We really enjoyed everything! It was too bad it was raining and cold. We would have loved to walk around Richmond more.
Reply from Pack Up + Go2026-02-20
We're so glad you had such a great time on your trip with us :) Now if we could only control the weather! Ugh! While the weather didn't cooperate, we're glad that you still had an amazing time with your activities + curated restaurants. It's always nice to travel around a new city like a local + we couldn't be happier to provide that for you. Next trip how about sunshine? :)
This was our 3rd Pack up Go trip, the first time doing a road trip. As always, the accommodations were fantastic. The daily activities were fun and the restaurant selections were wonderful. The only negative comment is actually on us. We should have noted in the pre-planning that we did not want to go someplace in our home state. We have been to Savannah lots but we still had a wonderful time. I am a Type A and usually plan our trips to the nth degree. It is fun to do a Pack Up Go trip and go where they take us. Just showing up and not having to plan is actually a lot of fun!
Reply from Pack Up + Go2026-02-19
We love to hear it! A repeat traveler is a happy traveler! Traveling should be FUN + instead of stressing over plans you should be focused on making memories. That's where we come in! We're so glad to hear that you enjoyed your 3rd trip with us. So the real question now is...where to next?!
Fun for someone who hates to plan and loves surprises
This was my second time with Pack Up + Go. I loved both trips but this one was absolutely amazing. It was everything I asked for. Peace, trees, animals and reading. The place I stayed was beautiful and so hard to leave.
Reply from Pack Up + Go2026-02-11
We're so glad you enjoyed your second trip with us! We love planning getaways for you and are so happy you enjoyed your peaceful retreat.
My wife and I had a fantastic time on our trip. We used Pack Up + Go to plan our honeymoon and it was the best decision we could have made! We were sent to Austin Texas, which was a pleasant surprise - we loved it there! Being in the middle of downtown and getting to walk everywhere was one of the things we kept commenting on while there. The ease of access to restaurants/bars and being able to walk along the Colorado River and "Lady Bird Lake" (still don't know why it's called a lake when it's the river) for some beautiful nature was the best of both worlds. We did a lot while there and had a blast, we can't wait to go back and visit. It's safe to say that we will use Pack Up + Go again for another city adventure!
Overall a very fun experience. I did the option where you tell Pack Up & Go where you were traveling and they book the accomodations, events, etc. On the whole I had a really fun time and I loved the surprise factor of things. That said there was some hiccups - timing wise we missed a prepaid event because there was not enough time to get from the airport to the hotel and then to the event. We also couldn't go to one of the dinners (which they did comp us back for) which was supposed to be a birthday dinner because the restaurant didn't comply with the food allergy limitations of our group. I also got charged on my personal credit card for the hotel we stayed at. Pack Up and Go did handle all these issues well and worked with me so I really appreciated their customer service, but it was a bit annoying just having to deal with.
Reply from Pack Up + Go2026-01-07
Thank you so much for sharing your experience! We are glad to hear you had a fun trip, despite the bumps along the way. We're happy our Traveler Support Team could be there to help smooth things out + get your trip back on track!
The trip exceeded our expectations. The staff was easily accessible even on a holiday weekend . The recommendations were great and the preplanned things we did were awesome. The trip was balanced not too fancy not to casual . We had experiences built in , good food and left with amazing memories and discussions on when to rebook for another !
Reply from Pack Up + Go2026-01-06
This review has us smiling! Our traveler support specialists are always available to help + we're glad you experienced that with ease. We always try to give the best balance of everything for your trip + happy to hear we succeeded!
We used Pack Up + Go for a surprise trip over the holidays, and overall we did have a great time. The hotel was beautiful, the food was excellent, and we were placed in a really fun city. The concept itself is exciting, and we genuinely enjoyed aspects of the trip.
That said, there were a few significant issues that kept this experience from fully meeting our expectations.
1. Lapse in communication
Because our trip took place over a holiday, we didn’t expect regular office availability—but we did expect proper communication channels to be in place between us and the reservations that were booked on our behalf. One scheduled trolley tour was rescheduled, but the vendor only had Pack Up + Go’s phone number, not ours. As a result, we walked six blocks in 10-degree weather while it was snowing, only to arrive and find out the tour had been pushed back three hours. We then had to walk all the way back to our hotel and repeat the trip later. This situation could have been easily avoided with direct contact information and was frustrating, especially given the weather.
2. Lack of personalization
The trip felt very generic. While we understand that it was Christmas time and some things were closed, there were still plenty of options available. Several restaurants we visited immediately recognized Pack Up + Go and mentioned having many reservations through them, which made it feel like a recycled itinerary rather than one curated for us.
This was especially disappointing because we specifically requested a snowy winter vacation with activities like tubing, skiing, or snowboarding. None of these were booked—or even suggested. The printed list of “additional things to do” didn’t include a single winter sport option, despite this being our one clear request. These activities were about an hour from our hotel, and we had already increased our driving limit from 6 to 12 hours, so it felt reasonable to assume we’d be willing to make that drive. Ultimately, our hotel concierge helped us arrange what we had originally asked for.
3. Value for cost
We don’t feel the trip justified the price. We paid $2,575 after a refund from the original $3,000. With only one paid activity booked per day (dinner reservations don’t count since they aren’t prepaid), averaging under $100 each, it’s hard to understand where the money went. Based on hotel pricing and activity costs, the total appears to come out closer to $2,000, leaving a significant portion as company compensation—without delivering the personalization or experiences we specifically requested.
Overall
Pack Up + Go has a fun concept and clearly partners with great hotels and restaurants, but our trip felt overpriced, under-personalized, and poorly communicated at key moments. With better communication systems and more thoughtful customization, this could be a fantastic experience. Unfortunately, for us, it felt generic and not worth the cost.
We are unsure if we’d take another trip. We may recommend the company but with serious consideration to be had first.
Reply from Pack Up + Go2026-01-01
Hi Krislyn! We appreciate you taking the time to share your experience. Your satisfaction means the world to us so we will be reaching out via email to discuss your concerns + work on reaching a resolution that leaves you with a smile!
My girlfriends and I would hands down do this again! PU+G listened to everything we inputted in the online form, we called multiple times and spoke with someone who actually worked for the company and they were always cheerful and helpful - and at all hours of the day.
We loved not finding out until the airport and the activities they planned were perfect. While they made reservations for dinner most nights, we were only tied to one of them because of the gift card; and the restaurants they picked out were awesome.
If you can handle the element of surprise and allowing someone else to plan it - THIS IS A GREAT EXPERIENCE.
Reply from Pack Up + Go2025-12-27
We love hearing this! Thank you for trusting us with your girls’ getaway! Can't wait to do it again sometime 🌟✈️
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