Custom design your very own genuine Panama hat, or choose one from our inventory. We have 17+ years of excellent service.
Panama Hats Direct (panamahatsdirect.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-09-01.
Great service! The communication was clear and the customer service was great from oder to delivery. They even redirected my delivery to another country due to my travel plans. The Montecristi panama that I got is absolutely beautiful. Can’t wait to get another piece from them one day soon!
Over the years just received my third hat! An excellent provision and a good service. Despite living a few thousand miles away, the hats' arrival through the post have always been timely and never excessive. The product is excellent too! Thank you.
My hat arrived today, and it is exactly what I hoped for—beautifully made, a perfect fit, and ready for an important event tomorrow. What impressed me most about Panama Hats Direct was their communication. They kept me informed throughout the process, sent photos showing the progress of my hat, and contacted me directly whenever something required my attention. When I asked whether they could expedite the order to meet my travel deadline, they made a genuine effort to accommodate me, and the hat arrived in time. I paid for DHL Express because timing was critical. Under normal circumstances, standard shipping may be more convenient, but the expedited service accomplished exactly what I needed. Excellent craftsmanship, personal service, and dependable follow-through. I would gladly order from Panama Hats Direct again.
A different gravy ..... Absolutely amazing quality I cant tell you how pleased iam I paid more than i wanted to But boy was it worth every penny You wont be disappointed with the quality and the service
What can I say? the hats fit, they are true to count, the hats hold up to use. Casey is prompt in answering questions and his quality is superb. You will pay double or even triple to major retailers than dealing "Direct"! ;-)
I have purchased three hats from Casey. I use his name rather than the company name, “Panama Hats Direct”, because Casey, the owner, has taken a personal interest in the selection and fine-tuning of each one of my hat purchases. He loves these hats, loves making them, and has a commitment to quality and Customer Service that borders on the fanatic. He has spent hours patiently advising me on the best hat to purchase considering my criteria and has been diligent in following up to make sure the three hats I’ve purchased fit perfectly and look fantastic on my head. You may be unsure about whether or not this “Panama” style of hat suits you. But if you decide to buy a Panama style hat, this is the guy to buy it from. He has done everything he can to make sure I am 100% satisfied.
Great service. I received updates and photos of my actual hat throughout the process. The hat is high-quality, nicely finished with a leather sweatband and blocked well.
The whole ordering experience was perfect, from the website to the continual and timely communication to the final product...everything was perfect. I customized mine with added crown height, and sooo worth the little extra time it took. Casey kept me informed all the way, even had pictures of the actual hat in process as it was being made! I can't give enough stars or kudos to this company. When it comes time for another one I won't look anywhere else!
The real deal in Panama hats. I’ve bought 4 so far. Incredible selection and customization. Fair price. The best customer service I’ve ever gotten. From the moment you order, you get regular progress reports with photos of your hat in various stages of production. Questions are generally answered within an hour. Does Casey ever sleep?
Before this past weekend, the only hats I wore had the name Stetson inside it. I thought about a change and decided to look into Panama hats. After several months of research, decided on Panama Hats Direct. Ordered the Montecristi Fino Fino Classic Fedora. Got it this past weekend, put it on and wondered why I wanted so long. Absolutely love it. Great quality and craftmanship. Living in Texas, had it vented with no liner. Already looking at 2nd hat, skipping the vent and adding the liner, to wear November thru March/April. Well worth the money. With this being my 1st Panama, I did have questions and Casey took the time to answer them.
When I called Panama Hats Direct to order a Montecristi, the owner Casey Dalzell answered the phone. We ended up talking for a long time—not a sales pitch, but a genuine education on Panama hats. He actually talked me out of the ultra-fine weaves because unless you're a collector putting it on a shelf, they're too delicate for daily wear. He steered me toward Fino Fino as the sweet spot: fine enough to be a serious hat, sturdy enough to travel with. That tells you everything about how he does business. He'd rather you get the right hat than the most expensive hat. The quality is excellent—beautiful tight weave, exactly what a Montecristi should be. Communication throughout was great, with status updates and photos as the hat progressed through finishing. He runs a small operation, keeps weavers employed year-round, doesn't advertise, and keeps prices fair. When I had sizing questions, he was meticulous about getting the fit right. If you want a real Panama hat from someone who knows what he's doing and treats customers like people, this is the place.
I bought my first Panama hat from Panama Hats Direct about 10 years ago and I love the quality and durability. I recently sent it for maintenance and routine cleaning and it came back looking as good as new! It's by far the best, durable investments I've made in style and sun protection. I keep getting compliments wherever I go, which is why I decided to order another one! Can't recommend PHD highly enough for the customer service and the quality of the product.
The hat was very,very well-made and an excellent value for the money. Service was accurate and prompt with periodic updates as my hat was being made. I have received many complements about my hat and its contribution to my general appearance. In Washington, DC, senior members of the US Government asked me where I had gotten the hat.
Custom hat of very good quality. Excellent communication and ongoing reports/photos as the hat was being made. Would easily recommend.
This is my second purchase from Panama Hats Direct. I was so pleased with the price and quality of my classic fedora that I decided to buy a havana. Communication was excellent and the fit is perfect. I highly recommend this seller, his reputation and reviews speak for themselves. Edward
I found your company after reading the book, The Panama Hat Trail, and deciding to get a Panama hat. I told my friends at work and a good customer about your company and they both bought hats from you. We scrutinized them and saw that the quality was amazing! (Both hats are Fino.) My good friend from work saw the hat I was designing online and that I was going to buy in January, so she copied everything down and ordered it for me for Christmas. Yesterday, she gifted me my Optimo Fino and I could not be happier. The quality is top shelf. I am definitely going to order another hat for summer, probably a Sub Fino that I can beat up, but still far better than any hat I can get in a hat shop here in San Diego. Please tell the folks making the hats that they are true artisans and do excellent work.
I had a great experience with Panama Hat and with Casey. I made a mistake and order my husband’s Montecristi Havana hat with a brim of 2.64 inches. My husband is 6.2” and said the hat looked awkward because the brim was too small for his size. I contacted Casey and he offered to help right away and proceeded to order a new hat. The new hat is beautiful and hubby is very excited because he’ll be wearing it in our upcoming cruise. I definitely recommend Panama Hats for any of your hats needs. Customer Service is outstanding.
Liked my First hat so much I bought a second one! The quality, comfort and style are unmatched! The service and support is 1st class and they provide updates with pictures throughout the entire build process. I promise you, you won’t be disappointed!
I have been a satisfied customer for quite a while, now. I currently have three of your hats, and they are superb. Two are Fino Fino in traditional styles, showing museum-quality workmanship. The latest is a Super Fino western/cowboy hat, and also shows excellent workmanship in a unique style. Actually I had a fourth, but I think one of my kids "borrowed" it. I'll be ordering more, for sure. Five stars.
Designed my hat. Casey's advice was helpful, knowledgeable, and trustworthy. Hat is absolutely perfect as far as form, fit, and appearance. I'm already thinking about ordering another.
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